PoolZoomReviews 119

Don't trust this company I wanted give a try bought cleaners for pool cleaning services out of 5 in 30 days damaged box wrong cleaner tried get them help they cut me off without helping me treated terrible beware stay away

We purchased a part for our pool and it was incorrect. Upon returning it, we had to call several weeks after returning it to ask about returning the funds, and to add injury to the insult, we were charged an outrageous stocking fee and shipping for the part when returning the item. Stay away from this company if you are unsure about the part as you will be out hundreds of dollars for nothing.

I ordered several of the same part. One of the items received was very close to what I ordered, but not exactly (it was the lesser model). I attempted to resolve via email, during which multiple times the agent promised to send out the right part. They sent a completely unrelated part as a replacement, and then went silent for weeks. It has been almost 2 months and I still don't have the correct replacement part. In the end I disputed it with my credit card company. I would not recommend, terrible experience. I would give zero stars if it were an option.

I bought 2 pair of pool guards ($100) by Fluidra from PoolZoom two months ago. 1 of 1 pair broke and I asked them to replace the product. They said they only warrantied them for 30 days and told me to contact Fluidra which I have multiple times but they won't respond. PoolZoom should be contacting them for me but they won't. So, I'm out the $100. Don't buy from them and don't buy from Fluidra, they are not honorable companies.

On May 8, I purchased a Scrubo Zoom Automatic Pool Cleaner. Despite following the provided instructions and charging the device overnight, it failed to turn on. I promptly opened a return request but received no response for a week. A return label was only provided after I made a phone call.

I shipped the defective item back and requested a replacement. The item was delivered back to the seller four days ago, yet I have not received any further communication. When I called again, I was informed that it would take an additional two weeks to process the return, and only then would a replacement be shipped. This delay means I will not receive the new item until around July 10, which is two months since I placed the order and significantly reduces the usefulness of the purchase during the pool season.

The customer service representative I spoke with was unhelpful and indifferent to my concerns. I have now requested a refund and must wait another two weeks for it to be issued for the defective item sold to me.

This level of service is unacceptable and must be addressed immediately.

Sent me chemicals that literally expire next week and when I call to let them know no apology just make sure you read the return guidelines. So I do and no shipping refunded and a 15% restocking fee for them sending me chemicals that expire within a week. Never again. Back to lesliespool.com I go. Thank goodness I didn't spend more money.

We ordered a new pool heater and when the unit they sent arrived and we un boxed it it had water in the heat exchanger before we connected it and after it was connected it leaked like a sieve. They said it would bake 8 to 12 weeks to replace and they were going to submit a shipping damage claim, but there was no shipping damage as the box was in perfect condition and the metal enclosure had no damage. It was a defective heat exchanger. It was clear to us that they were trying to sell a used unit as new and now they just keep delaying a refund. We have disputed our credit card. We have asked them to pick the unit up so we do not have the expense of disposing of it and they have not.

Purchased a pool tank bottom. Unfortunately, I purchased the wrong one. When I called the company to return it I was told I had to pay for return shipping and restocking fees. As you can imagine returning a heavy pool filter tank was not cheap. The website says 30 day returns but you have to look at fine print at the bottom of the website to know you won't get all your money back. I search long and hard for a sale and was extremely happy with the price but then I got the ball pulled from under me when I was told I had to pay for return shipping and restocking fee. I paid $539.90 plus $51.02 total $590.92 for the tank but only got back $462.26 back. A loss of $128.66. Buyers be ware. If you may need to return something think twice before buying from Poolzoom.

I ordered the Jandy pro series salt cell replacement but the site didn't make it look like my order went through. No emails to confirm my order, no orders to say it shipped or delivered. I was out of town and then leaving to go of the country so a few days go by and I ordered on Amazon for less $$$ ($428 total vs. $448). When I got home from the short trip, 2 boxes are there... Amazon and Pool Zoom. I figured I would return the Poolzoom one but they charge shipping and the original shipping that was free plus a restocking fee. So I'm keeping theirs and shipping back Amazon's since there's no charge to my refund on the Amazon return.

This company has an unfortunate returns policy as a 3rd party seller on Amazon. Buyer beware! They will take your money and run!

We ordered a new pump housing lid a few weeks ago from PoolZoom and had a great experience. When it was recently discovered that our filter manifold had a crack I went online to search out that part. I found it pretty quickly and almost ordered it from another random website, but thankfully I remembered PoolZoom's great performance and price with the pump housing lid because they had it for 30% less saving me like $60. PoolZoom will be my go-to part supplier from here on out.

BUYER BEWARE! I have ordered a part that was supposed to be delivered on Monday but when I called yesterday (Monday) to get tracking info that had not been updated since Saturday they told me that my package had been shipped but they did not know where it was or when it would be delivered. I had a similar experience today (Tuesday) when I called to check on my package that was supposed to be delivered yesterday, they still did not have any updates as to where it was or when it would be delivered and offered no discount, or anything that might help me out. The Google review of 4.7 that they have seems to be a farce too. Most of the reviews had no name attached to it and whether the comment was good or bad the rating was always 5 stars. I'm not sure what is going on here but i would not trust them to get a delivery to you on time. I am the GM of a facility with over 7 thousand members who have been waiting for a switch to get the pool heater back up and running and because PoolZoom cannot get their shipping correct the members are being put on hold with no real time it will be fixed. That makes us as a business look bad and when I asked PoolZoom if there was anything they could do they had no help at all! I have reordered the part from Amazon because I don't have any idea when my order from this questionable company. I suggest NOT ordering from this company!

Pool pump part arrived on promised day, only 3 days. Price was about half what others were asking, and surprisingly was an original manufacturer's part. Worked perfectly. Seriously, the best on line purchase experience I've ever had.

After an initial issue between sender and shipper, I received my important work chemicals after a text conversation with Jon within only a few short days via TX to OR. Thanks for figuring this out so quickly!

Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email requesting return and refund. Buyer beware.

I purchased a Heat Exchange unit. The unit arrived in manufacturers original box and was damaged in transit.
Suggested shipping replacement in a second box to increase chance of survival. Replacement came packaged the same way and damaged again. Third attempt again requested second box no difference.
Now there are none left to ship I have been offered a refund. Very pleasant customer service people, but the actual service from their shipping department is terrible. 3 1/2 weeks later I still have no heater for may pool and looks like no more availability so summer with a cold pool Thanks!

Buyer BEWARE! Site says receive in two days three days later still not shipped. Attempted to call message says we are too busy you must email. Very common complaint about this company they claim quick shipments to beat out thier competitors knowing thier claims are false. Zero customer service go to a more establised business that chooses honesty and customer service over false claims and made up positive reviews. Competitors claim shipment in 7-10 days which is why I chose this company.

They answered my questions promptly & had the parts I needed to repair my Aqua rite system. Shipping was also fast.

Pool grips were ordered and came exactly as described on the website. They were quick to send out our shipment.

They sent me the same filter as Leslie's Pool Supply for $600 less and had it delivered free in 5 business days.