PoolZoom Reviews Summary
PoolZoom has a rating of 2.3 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolZoom most frequently mention and customer service. PoolZoom ranks 8th among Swimming Pool sites.
Spa Eclipse Next Generation Auto Voltage Sensing Ozone Generator with AMP Plug in stock and arrived on time, easy install, great company to order from
Love the product and this company. Product was so easy to install and great quality! Pool Zoom has been a wonderful company to do business with for all my items were delivered quickly and great quality! Support team are there and respond quickly! Will order with this company when I need anything in the future! Kudos to this company and their employees! Thank you!
Hi Marcene,
Thank you for the wonderful review! My name is Dan & I am the new Customer Service Manager here at PoolZoom. It is so nice to hear from you and hope if you need anything in the future you reach out to us :). We will do our best to get you the best item at the best price and as quickly as possible. We are all looking forward to getting back in the pool soon!
Sincerely,
Dan Stump
Customer Service Manager
dan@poolzoom.com
1888. 756. 9666
I'm not technically savvy but with sufficient guidance I can venture myself to fix small things. Our home came with a pool and a Polaris cleaning system. Earlier in the year the device starting falling apart (I believe it was never serviced in >5 to 7 years). I researched only and I was ready to purchase a new one when I came across poolzoom.com
I purchased the refurbishing kit and other parts for the line. With the help of their YouTube videos I was able to fix the cleaner and it now runs like new.
I appreciate my new ability to take care of maintenance instead of having to pay others to do it or, in extreme cases, having to purchase new stuff.
The pictures are from the falling apart cleaner and the kit. I'm sorry I didn't have a picture of the rebuilt cleaner! It is busy working!
Lastly, the delivery experience is second to none. Super happy with this company and I've bookmarked them for my future projects: lights, safety, etc
Dear AA M.
Wow! What a great review. Thank you for taking the time to deliver this message and get our info out there for people needing help with their pools. We appreciate your feedback and look forward to working with you again in the future. Spring is just around the corner!
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
1888. 756. 9666
dan@poolzoom.com
I have not installed the Hayward valve yet but came to me in a timely fashion and is the right product. I recommend Pool Zoom for all of your pool needs
Hi Tom- Thank you for the nice review and for shopping with PoolZoom! We hope all worked out well with the new valve. Please keep us in mind for any of your future pool needs as summer is just around the corner.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
1888. 756. 9666
dan@poolzoom.com
We were on their waiting list for a part no one could get because of the freeze. They were quick to let us know that they had the part when it came in. Within less then a week the part was in our hands.
Really great employees and customer service is great.
Hello Brenda,
So glad we could help with your hard to get part! There seems to be more of these situations these days and we are doing our best to locate and source needed parts everyday for customers in that same situation. Please keep PoolZoom in mind when you have any future pool or spa needs.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
1888-756-9666
dan@poolzoom.com
Quick shipping, accurate product descriptions. Website and search are great, like the pictures and product selections, and stock levels.
Hi J-P C.
Thank you for the super review! We do our best to deliver the best item at the best price as quickly as possible. So glad you experienced all of that and hope you keep us in mind for all your future pool needs. We are constantly making improvements to our website to make it the best it can be. We are all looking forward to getting back in the pool!
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
1888-756-9666
dan@poolzoom.com
Couldn't find the part I needed locally. Ordered and it said 5 day delivery. Got it in two days. Thank you!
Hi Vicki,
Thank you for the great review! So happy we could help with the hard to find part. These situations are becoming more common with hard to get parts and we all do our best to source and locate the items everyone needs. Please keep us in mind the next time you need parts or service questions answered.
Sincerely,
Dan Stump
Customer Service Manager
www.PoolZoom.com
1888-756-9666
dan@poolzoom.com
Received the "O-ring" on-time. I am going to replace the existing "O-ring" when I clean the filter so I won't know until then.
Hello Dave,
Thank you for the 5 STAR review & hope the O ring worked out well for you. Please keep us in mind for any of your future pool needs. We will do our best to get you the best part at the best price delivered as quickly as possible. Let's get swimming!
Sincerely,
Dan Stump
Customer Service Manager
www.poolzoom.com
1888-756-9666
dan@poolzoom.com
The pricing, shipping and product itself matched and/or exceeded expectations. Got our Dolphin machine up and running in 10 minutes after product arrived via shipping. Nicely done!
Hi Paul,
Thank you for the 5 STAR review of your service here at Poolzoom. We appreciate your feedback and hope you keep us in mind for any of your future pool needs as summer is just around the corner. We do our best to provide the best products at the best price and deliver them as quickly as possible.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1888-756-9666
dan@poolzoom.com
Product was as described and arrived early. Assembly was a snap as the wheel covers fit perfectly and the line Union installed seamlessly
Thank you for the nice review Ronald!
So glad we could get your part to you early and that it was a snap to install. We do our best to provide the best products at the best prices delivered as quickly as possible. Please keep us in mind for any of your future pool needs as summer is just around the corner.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
dan@poolzoom.com
1-888-756-9666
I highly recommend. Got the part within days and replaced it myself! I will use this service for all future pool repairs
Hi Cathy,
Thank you for the great & informative review! We appreciate your feedback and tip to the other customers. Please keep us in mind for all of your future pool needs as summer is just around the corner.
Sincerely,
Dan Stump
Customer Service Manager
www.poolzoom.com
1-888-756-9666
A few weeks ago I found myself in need of a new chlorine generator for my above ground swimming pool. I've been very pleased with my current chlorine generator over the years and was looking to replace it with another Aqua Trol generator. I went to a number of on-line pool supply vendors and most had the Hayward Aqua Trol Chlorine generator in stock. All were priced the same except the one at PoolZoom.com which was 50.00 less. That represents a 5% savings and I have previously ordered from PoolZoom.com and the ordering process and checkout was as easy this time as it was the last time. I ordered the chlorine generator on a Friday and received it the following Thursday. Easy ordering and Great service.
Hi Danny,
Thank you for the great review! We appreciate your feedback and are so happy you came to us. We do our best to provide the best products at the very best prices and deliver them as fast as possible. Please keep us in mind with your future pool needs as summer is just around the corner!
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1-888-756-9666
dan@poolzoom.com
Received item ordered and quick delivery. Price comparable to other on line vendors. Replacing and upgrading current pool robot.
Hello Marguerite-
Thank you for the great review! We appreciate your feedback and are so happy you came to us. We do our best to provide the best products at the very best prices and deliver them as fast as possible. Please keep us in mind with your future pool needs as summer is just around the corner!
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1-888-756-9666
dan@poolzoom.com
Received parts quickly and they were what I ordered. I will use poolzoom.com again for my pool parts
Hi Mary,
Thank you for the 5 STAR review of your service here at Poolzoom. We appreciate your feedback and hope you keep us in mind for any of your future pool needs as summer is just around the corner. We do our best to provide the best products at the best price and deliver them as quickly as possible.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1-888-756-9666
dan@poolzoom.com
The photo was mis-leading. It showed an intact filter grid, not seperate fins. Not what I expected. Need better description
Hi Gordon,
Thank you for the review! We appreciate your feedback and believe the photos have been redone on our new website. Hopefully you have everything in order. We thank you for shopping with us and hope you keep us in mind for any of your future pool needs. We do our best to provide our customers with the best item at the best price and get it to them as quickly as possible. Please do not hesitate to call us to walk you through any future orders. We have experienced pool technicians working the phones that can make sure you are getting the exact fit you need. Your feedback has helped us improve.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1-888-756-9666
dan@poolzoom.com
Poolzoom team helped find parts needed and got it out to me quickly. Highly recommend. I plan on using them next time too! I need Jandy filter housing replacement parts on an older unit. Parts arrived and have been replaced. Works like a charm!
Hello Kevin-
Thank you for the nice review. We love 5 STARS & do our best to provide our customers with the best product at the best prices as quickly as possible. We do have a great team here helping customers find parts and thank your mentioning that!
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
www.poolzoom.com
1-888-756-9666
dan@poolzoom.com
Needing a valve for my pool and went to Leslies pool in my home town and they were no help at all. Went on line and Leslies, Amazon both were out of stock, so I searched other websites and pool zoom said they had 10 in stock. Order it and the correct part arrived very quickly. I am pleased with them and will use them again very soon.
Hi there Kenneth,
So glad we could help with your hard to get part! There seems to be more of these situations these days and we are doing our best to locate and source needed parts everyday for customers in that same situation. Please keep PoolZoom in mind when you have any future pool or spa needs. We do our best to provide the best part at the best price and deliver it as quickly as possible.
Sincerely,
Dan Stump
Customer Service Manager PoolZoom
1888-756-9666
dan@poolzoom.com
Very pleased. I placed two orders in the last two months. Their products exceeded my expectations. The delivery time was half the quoted time frame.
Great service and quick turn around, received package before due date. Have used company before and I have referred to family and friends. Currently having work done -should be using before July 4 the holiday weekend. Cannot wait to use.
Thank you for the great review Richard! Thank you for your patronage and feedback and also for passing our info onto friends & family. Please keep PoolZoom in mind for all your future pool needs as summer is on its way.
Sincerely,
dan@poolzoom.com
Customer Service Manager PoolZoom
1.888.756.9666
www.poolzoom.com
The part was an exact duplicate of what I needed. Replaced non working transformer and now all working good.
Thank you for the great review David! We appreciate your patronage and feedback. Please keep PoolZoom in mind for all your future pool needs as summer is on its way.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com
From the business
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
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Hi Danny,
Thank you for the 5 STAR REVIEW! So happy we could help with the item you needed and got it to you quickly. Please keep us in mind for any future pool needs as we are a one stop shop pool & spa supplier.
Sincerely,
Dan Stump
Customer Service Manager
dan@poolzoom.com
1888. 756. 9666