PoolZoom Reviews Summary
PoolZoom has a rating of 2.3 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolZoom most frequently mention and customer service. PoolZoom ranks 8th among Swimming Pool sites.
Service can not be topped. Employee was very helpful in making sure I was stratified. Product arrived in twenty four hours.
Received my order and three of my bags of shock had been punctured and shock was all in the box. Everything else was good.
Hello D. C.,
Thank you for the review. I’m sorry to hear that some of the shock was punctured. Feel free to send me some photos at help@poolzoom.com along with any damage the box may have suffered, and your order number.
We want to be sure you are taken care of.
Best regards,
PZ Support
PoolZoom delivered what they promised. Exactly what I ordered and on time. Thank you. Will keep you in my directory.
Hello William,
Thank you so much for the kind review! We are glad to hear that everything went smoothly with your order. Keep us in mind for the future! Feel free to contact us if you need anything else!
Best regards,
PZ Support
It great to be able to see thru the plastic cover and know when to empty the main Ultra Flo skimmer.
Hello Thomas,
Thank you so much for the kind review! We are glad your product is working out for you. If there is anything that you need in the future please don't hesitate to contact us!
Best regards,
PZ Support
Great product. Easy reorder through Pool Zoom when I need to replace the cartridge. Fast shipping as well.
Hello Steve,
Thank you so much for the review! We are glad you were able to help you out! Remember us when you need anything for your pool in the future!
Best regards,
PZ Support
Looking at your reviews makes me suspect ot order other more valuable items in the future! Looks like you need to clean up your act!
Hello Richard,
Thank you for the review. We were really hit hard this summer due to Covid. The season had started early, and carriers were not ready for it. This caused major delays with orders. At the same time we were having issues with our phone systems. Since summer has ended and we have been able to work on catching back up we have implemented much needed changes to the company so that issues like that will not happen again. Our focus is to provide the best customer service we can.
If you do need anything in the future give us a try and we can help you out.
Best regards,
PZ Support
Customer service was awesome, helped us find product more suited to our needs that actually cost less. Product came fast and works great. This company is trustworthy and awesome.
Hello Dave,
Thank you so much for the great review! We are happy to hear that we met your expectations! Remember to think of us in the future when you need any other pool parts.
Best regards,
PZ Support
Received the package about a week early. Great price! Merchandise selection much larger than local pool companies.
Hello Joseph,
Thank you so much for the positive review! We are very glad to hear you received your package and early as well! Be sure to remember us the next time that you need anymore pool parts!
Best regards,
PZ Support
Couldn't find locally and ordered from another site that sent the wrong one. Found it here with measurements to make sure I was getting the correct one and it fits!
Hello Debbie,
Thank you so much for the positive feedback! We are so glad that we were able to get you the correct basket. The next time you need anything keep us in mind!
Best regards,
PZ Support
First time user. Fast service. PoolZoom provided the right part when needed. Will use the site again.
Hello Wilfred,
Thank you so much for the positive review! We hope the next time you need anything you consider us.
Best regards,
PZ Support
A great buy, fit perfectly, will purchase from this site again. Fast delivery, package in bubble wrap, and the item was not a copy, but an original Polaris part
Hello Robert,
Thank you so much for the positive review! We hope you consider us in the future. Feel free to give us a call or live chat with us if there is any questions you may have!
Best regards,
PZ Support
Skimmer cover worked ok - thanks - I don't have any more to comment at this time - we placed the order & received it (no need for 100 characters)
Hello Eileen!
Thank you so much for the review. We do appreciate it! If you have any future questions, please do not hesitate to reach out to us!
-PZ Support
I received my Hayward Control Valve sooner than expected. I replaced my old leaking valve the next day and it solved the problem, It was easy to install and the new control valve works better than the old valve ever worked. If your control valve is leaking or hard to turn, order a new Hayward control vale from PoolZoom; you will be glad you did.
Hello Dale! Thank you for letting us know you were able to get that leaky valve fixed. If you have any future questions, please do not hesitate to contact us!
-PZ Support
Good web site for ordering. Replacement parts easy to locate via individual part listings and exploded view of all vacuum parts. Vendor sent prompt confirmation of order fulfillment and shipment tracking information. Order arrived on time and was complete.
Hello Patrick,
Thank you so much for letting us know of your positive experience! If there is anything we can do for you, do not hesitate to reach out to us.
Best regards,
PZ Support
They sent me the wrong item, and now want me to pay for return shipping. I have called them twice and explained the problem. They don't care and eventually hung up on me. So I am stuck with the product or have to pay return shipping to get a partial refund. Terrible customer service. Don't ever order anything from them
Hello,
I do apologize, for any inconvenience. If you received the wrong item we would either refund you or reship the correct item to you. If a customer service rep hung up on you kindly let me know who that was. If you can send me your order number and a photo of what you received, we can get this resolved for you. Please email me at ryan@poolzoom.com
The parts arrived quickly but were the wrong size. Advertised by Hayward (the manufacturer) as the standard size for all H series pumps, heaters and filters, but doesn't fit the Hayward H400 gas pool heater. Coordinating the return now.
Hi Dennis,
I am the new customer service manager here at Poolzoom and I wanted to take a minute to thank you for your review. I know this is a way back but hopefully everything is in order with your pool and you got everything you needed. If you have any questions, or need any help in the future, please reach out to our team at poolzoom!
Dan Stump
Phone: 888-756-9666 M-F 9-5 CST
Email: dan@poolzoom.com
Online: www.PoolZoom.com
In Person: 3814 Ridge Country STE 102
San Antonio, Texas 78247
P.S. Hope you can like our Facebook page and leave us a comment at Facebook.com/PoolZoom
Awful company advertised a filter then shipped a small one. Refused to allow me to return it. BBB will be contacted
Hello Chip. I am not sure what your order was, but we have a 30 day return policy. You can check that out here - https://www.poolzoom.com/returns. Now if you received something that was incorrect we are happy to get that exchanged. Can you please email me at ryan@poolzoom.com with your order number that way I can get this resolved for you?
Best regards,
PZ Support
Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away. Stay away.
Bad business, do not use them, I submitted order and it was expected in 3-4 days, only way I could contact we by email and they did not ship it yet. Now it may arrive in 12 days if I am lucky,
Called for advise on what all I would need and man I spoke with was super knowledgeable! I even had to call back 10 minutes later because the seal kit he told me to order was out of stock. Off the top of his head he told me the exact part number of each seal to search for on their site to add to my cart. Received my order 4 days sooner than original expected delivery date here in Ky. I'm sorry to see others had problems, but I'll be a repeat customer for sure!
Hello Walter,
Thank you so much for the review and we are happy to hear that you had a good experience. Please give us a call back anytime or feel free to live chat with us. We look forward to working with you in the future!
Best regards,
PZ Support
From the business
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rene,
Thank you so much for the review! I'm happy to hear one of our employees was able to help you out! If there's anything you need in the future, please don't hesitate to give us a call!
-PZ Support