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PoolZoomReviews 119

2.3
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PoolZoom Reviews Summary

PoolZoom has a rating of 2.3 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolZoom most frequently mention and customer service. PoolZoom ranks 8th among Swimming Pool sites.

service
37
value
50
shipping
50
returns
17
quality
47
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New York
1 review
0 helpful votes
Follow Thomas F.
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The parts were easy to find and order on the PoolZoom website. Prices were cheaper than I saw at other sites.

Date of experience: June 24, 2021
Illinois
1 review
0 helpful votes
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No problems
June 16, 2021

Order went through fine. No problems. The part was exactly as ordered. I will order from them again.

Date of experience: June 16, 2021
Kansas
1 review
0 helpful votes
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I had a filter that is missing the middle Velcro part so everything keeps falling out of the dolphin into to pool. This was a perfect fit and replacement. Works great!

Date of experience: June 14, 2021
Colorado
3 reviews
0 helpful votes
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Great Experience
June 13, 2021

I order an internal component of a sand filter. The price was right and shipping was awesome since it was free. The time it took to receive it was timely. I will do business again with seller. A+!

Date of experience: June 11, 2021
North Carolina
1 review
0 helpful votes
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Replacement parts
June 10, 2021

Needed replacement parts for my Polaris. Poolzoom is a great place to get new equipment or replacement parts!

Date of experience: June 8, 2021
Texas
1 review
1 helpful vote
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Easy to shop website with a Polaris 360 schematic that helps greatly. Quick ordering process and shipping. The item was exactly what I wanted, and Poolzoom has many options for parts.

Date of experience: June 7, 2021
Georgia
1 review
0 helpful votes
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Sand filter valve.
June 9, 2021

Thank you for fast shipping I have received the item before The day I was waiting it good quality item and fast service thanks again

Date of experience: June 7, 2021
South Carolina
1 review
0 helpful votes
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Pool parts
June 1, 2021

Right on time with the right part a little on the pricey side but the guy up the street was almost double

Date of experience: May 31, 2021
Texas
2 reviews
0 helpful votes
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Best In-Line Chlorinator!
June 1, 2021

PowerClean Ultra In-Line Chlorinator - Clear Glass Lid, CTM-45-4001, $119.15. Exactly what I needed, a chlorinator that really works, at an excellent price, quick-shipped, with all the fittings needed for installation, except for the PVC cleaner and glue, of course. Photos: 1 - The white flow indicator is letting me know the system is working. 2 - The glass top lets me easily see if I need to add new chlorine tablets. 3 - Pool pump is off, no flow indicated. 4 - Photo from the opposite side.

Date of experience: May 30, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the great review David!
We appreciate your patronage and feedback. Please keep PoolZoom in mind for all your future pool needs as summer is just around the corner.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com

Colorado
1 review
3 helpful votes
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They waited two full weeks before shipping two tiny pump drain plugs. If you chat with them about the delay, then they will lie directly and say that USPS has not yet scanned the items but they have been shipped. Do not do business with this place.

Date of experience: May 30, 2021
New York
2 reviews
1 helpful vote
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Everything I needed was in stock, at a great price, and shipped fast! You won't go wrong shopping at this site, highly recommend.

Date of experience: May 28, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the review Kurt! We appreciate your patronage and feedback. Please keep PoolZoom in mind for all your pool needs as summer is just around the corner.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com

Mississippi
1 review
0 helpful votes
Follow Jack E.
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Helped me with my order and she was awesome. She knew what I needed more than I did. The price was outstanding! Adcock Pool and supply wanted 192.96. I ended up paying 114. And some change! That's a savings of about 74.00 or 75.00 dollars. V zero saving from the other place. Hey on my Social Security need all the help I can get! And big super thank you to Rose who really made my day! By the way Rose means beautiful in Spanish! Jack Edwards I will be buying here from now on. Give Rose a raise!

Date of experience: May 26, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the great review Jack! We appreciate your patronage and your feedback. Please keep PoolZoom in mind for all your future pool needs.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com

California
1 review
2 helpful votes
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I ordered a Polaris sweep hose from PoolZoom and it arrived in a wide open package. I emailed the company and have not heard back from them. I am not sure if I received everything I was supposed to.

Date of experience: May 24, 2021
Tennessee
1 review
0 helpful votes
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I placed an order for a new grid system for my DE filter. Three days later it arrived, was just what I needed, and the filter is ready to go. Excellent!

Date of experience: May 23, 2021
California
1 review
0 helpful votes
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I could not find the skimmer basket I needed anywhere. Had my local pool supply look in all the catalogs. To no avail. Then I discovered pool zoom. Found it right away. And the price was right! And it was delivered earlier than expected. Thank you.

Date of experience: May 13, 2021
Colorado
1 review
0 helpful votes
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Service
May 12, 2021

I received my order within the time limit specified. I am satified with Pool Zoom service and their help desk personnel.

Date of experience: May 11, 2021
Florida
1 review
2 helpful votes
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If you are in a rush do not order took 3 days after shipping label was made to actually drop it off at the post office

Date of experience: May 2, 2021
California
1 review
0 helpful votes
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Polaris Pool Scrubber
April 30, 2021

For every reviewer who has complained about the aftermarket pool scrubbers for Polaris cleaners, I share you frustration. They wear out within one to two weeks. I ordered the genuine Polaris scrubbers from Poolzoom and the price is the best I can find. These scrubbers you can find many places, but this vendor was least expensive and shipping was reasonable. I recommend.

Date of experience: April 29, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the great review Andy! We appreciate your patronage and feedback. Please keep PoolZoom in mind for all your future pool needs.
Sincerely,
dan@poolzoom.com
Customer Service Manager PoolZoom
1.888.756.9666
www.poolzoom.com

California
1 review
0 helpful votes
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Excellent service
April 19, 2021

Fast delivery, quality replacement part for my pool heater at the best price. Definitely recommend poolzoom.

Date of experience: April 19, 2021
GB
1 review
0 helpful votes
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Pool Parts
April 16, 2021

Made my order easily online and their search engine to find the right models of pumps works great. Already ordered another part on Monday and am waiting on it to arrive. Definitely a great experience with dealing wit Pool Zoom.

Date of experience: April 15, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the great review Roger!
We appreciate your patronage and nice feedback. Please keep PoolZoom in mind for all your future pool needs.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com

From the business

PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping


poolzoom.com
San Antonio, TX