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PoolZoomReviews 119

2.3
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PoolZoom Reviews Summary

PoolZoom has a rating of 2.3 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolZoom most frequently mention and customer service. PoolZoom ranks 8th among Swimming Pool sites.

service
37
value
50
shipping
50
returns
17
quality
47
This company does not typically respond to reviews
Texas
1 review
1 helpful vote
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Awesome Pool Parts Site
April 15, 2021

We needed a part for our aging pool filter and Pool Zoom had it, and they had a diagram for our equipment to help us figure out what the part was called so we could order just the piece we needed. They even had two versions, an OEM and a generic. Both reasonably priced. We ordered and had the part in a couple days. It was the right part and arrived in excellent condition. We are very pleased. We will go back to Pool Zoom before hiring the expensive and grumpy service guy from the pool store again.

Date of experience: April 14, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the great review Wynette! We appreciate your patronage and feedback. We hope you keep PoolZoom in mind for all your future pool needs as summer is rapidly approaching.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com

Texas
1 review
0 helpful votes
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Part works great
April 11, 2021

We ordered a replacement part for our skimmer and it works perfectly! Great fast service! Highly recommend!

Date of experience: April 10, 2021
Virginia
1 review
1 helpful vote
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Shark cleaner
April 9, 2021

It is overall a good product but is only good to clean dirt of the bottom of the pool. It gets stuck on the smallest amount of leafs or another object.

Date of experience: April 9, 2021
Florida
1 review
0 helpful votes
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Received my old Hayward filter products on time and with great prices compared to any other pool store.

Date of experience: April 2, 2021
Texas
1 review
0 helpful votes
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Needed a pool part and got it quickly at a lower price. Checked other pool supply places and they were more for the same part.

Date of experience: March 29, 2021
Ohio
1 review
0 helpful votes
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Great Prices and fast shipping
March 26, 2021

I have been looking for replacement parts for my Dolphin Nautilis and they had what I needed at a great prices. The website was easy to navigate and allowed guest checkout but I signed up for an account anyway as I plan to use them again.

Date of experience: March 26, 2021
Texas
1 review
0 helpful votes
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No hassle ordering (amazon pay, etc.) and when we needed help, we called, a live person answered. A person familiar with pool equipment and knowledgeable about the products they sell. I originally ordered a new cable for a Polaris Sport bot cleaner (second time replacing that) but upon install we realized the cable was not the issue. The issue was either a faulty motor or control/power unit. Didn't want to go down that road so we called Pool Zoom and we arranged a return of the items we ordered and the rep was very helpful in helping us choose a new cleaner. We went with the Tiger Shark and WOW what a night and day difference from the Polaris unit! Very pleased with the service, delivery and return conveniences and especially the online purchasing convenience with several options for checking out. Thanks Pool Zoom!

Date of experience: March 17, 2021
Arizona
1 review
2 helpful votes
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Scamed
March 7, 2021

You said this was for hose for pools no way. O ring has a value. A pool hose is 1 1/2" not 1/2 " Take me off your mailing list Thanks

Date of experience: March 7, 2021
Texas
1 review
0 helpful votes
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I needed a filter pump housing after TX winter storm. Customer service found the part, sent the link to purchase and shipped quickly. 5 stars. Thank you Poolzoom.

Date of experience: March 4, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the great review Erik! We appreciate your patronage and feedback. Please keep us in mind for this years pool needs. Summer is rapidly approaching.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1888. 756. 9666
www.poolzoom.com

Texas
2 reviews
0 helpful votes
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Multiport valve.
March 4, 2021

Great service, great price, great shipping. What more can I say? Ordered it February 22nd, Monday. Recieved my order Thursday.
I was pleased to find the supply and return piping with fittings were all there. Exactly what I ordered and received.
Thank you very much. You have a new costumer.

Date of experience: March 3, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the great review Jerry & cute dog! We appreciate your patronage and feedback. Please keep PoolZoom in mind for all your future pool needs as summer is rapidly approaching!
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com

Texas
1 review
0 helpful votes
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Awesome!
March 4, 2021

I love poolzoom.com. I use them for everything for my pool equipment and they never let me down. Their prices are fair and delivery is quick.

Date of experience: March 3, 2021
Texas
2 reviews
0 helpful votes
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Best price and shipped quickly
March 2, 2021

Poolzoom.com had the best price on a replacement ozonator - DEL AOP 50 Ozone + UV Generator, up to 50k Gal. Appreciate the excellent communication confirming the order shipped with an accurate delivery date. Well done!

Date of experience: March 2, 2021
Dan S. — PoolZoom Rep
over a year old

Thank you for the great review Michelle. I like the picture of your dog too! We appreciate your patronage and feedback. Please keep PoolZoom in mind for all your future pool needs.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com

Texas
1 review
0 helpful votes
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Great Pool Parts
March 1, 2021

I had my filter strainer crack from the cold storm we had in Texas since I forgot to drain it before the storm. I ordered a new one from Poolzoom and installed it with ease. It was a perfect match and now Im back in business. Thanks Poolzoom!

Date of experience: February 28, 2021
Texas
2 reviews
1 helpful vote
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Ordered a feed line for our Pentair Racer pool cleaner. Delivered in less than one week, works great and price was better than most of the competitors. Will buy from Poolzoom again.

Date of experience: February 4, 2021
California
1 review
0 helpful votes
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Easy to navigate
December 28, 2020

Received my item in a timely manner.
Quick response & helpful.
Website easy to navigate and easy to order

Date of experience: December 27, 2020
Dan S. — PoolZoom Rep
over a year old

Thank you for the nice review Jeff!
We appreciate your patronage and feedback & hope you keep PoolZoom in mind for all your future pool needs.
Sincerely,
dan@poolzoom.com
Customer Service Manager
1.888.756.9666
www.poolzoom.com

North Carolina
1 review
0 helpful votes
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Great service. Agent was very helpful identifying the parts I needed to repair my pool pump. Parts arrived early and all went great completing the repair.

Date of experience: December 25, 2020
Louisiana
1 review
0 helpful votes
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Very pleased with my orders (2) from PoolZoom. One small issue on a pool cleaner part. The screws were standard fine thread and the receiving nuts were metric. A quick trip to the hardware store and all is well. I will continue to shop at Pool Zoom in the future.

Date of experience: December 23, 2020
Florida
2 reviews
0 helpful votes
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Quick Shipping
December 21, 2020

Super fast shipping and exactly as ordered. Will continue to order my parts from PoolZoom great business!

Date of experience: December 20, 2020
Arizona
1 review
0 helpful votes
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The pricing was very good but, the delivery was two days late and was not in time for my weekend events that needed that part installed in order to happen.

Date of experience: December 14, 2020
Oklahoma
1 review
0 helpful votes
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This part was hard to find here locally but PoolZoom had it available. It comes from an Australian manufacturer. It arrived on time as well.

Date of experience: December 10, 2020

From the business

PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping


poolzoom.com
San Antonio, TX