From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Santiago was very polite and helpful and answered my query effectively. I am pleased with the service I received and will use my perfect cv again.
I would recommend using myPrefectCV's service. I managed to design and complete my CV in a short amount of time thanks to them. Customer service was amazing too with processing my requests, and would like to thank Kevin for all of his amazing help.
Hello Finley,
We appreciate you taking a moment to recommend our services! We're pleased to hear that you're satisfied with your new CV and that you found Kevin to be so helpful on the customer service side of things! Thank you for the lovely review!
Site is really easy to use and creates great templates. I have only cancelled my subscription due to having achieved my dream job. Really recommend it. John was excellent on the phone as well.
What lovely news Leighton! Congratulations on your new position! We thank you for taking out the time to leave such positive feedback about our product and our agent, John!
Great and helpful service! I am now able to understand the full benefits of cv builder, thank you Jonathan Blanco
Thank you Daudi! We love it when our agents are able to unveil more of our features to our customers! We appreciate the shout-out for Jonathan!
Sylvia Marroquin was very helpful and polite as well as quick in responding. I wish every business had this much of a good customer service. Everything would be a lot easier.
Sarah,
Thank you for recognizing Sylvia's excellent customer service! We do like to set the standard in customer service and we greatly appreciate you taking out the time to leave the positive feedback!
Spoke to andie who was very helpful, i signed up with the company and got a job within days of signing, i would recommend this company to anybody out of work.
Congrats on the new job Ken! We're thrilled to hear that you landed a job and we thank you for the recommendation!
Very helpful assistant Christian let me cancel my subscription without being too pushy and was very polite
Thank you Stewart, for sharing the positive experience you had with us! We're happy to hear that Christian was able to facilitate a smooth cancelation for you!
Got some really good insight from worker Andy. Thank you for going the extra mile helped me achieve what was needed :D
Hi Mr. C.,
It really makes our day when we're able to help our customers achieve their goals! We thank you for giving Andy a shout-out and wish you all the best in your search!:-)
It's was difficult at beginning to start building the CV but afterwards all comes together. I am very happy it's my first time using the site.its help full.
Erikson, we're glad that everything was able to come together for you! Good luck in your job search!
It really helped me to do my job application and I think I would recommend this to more people to use when they are going to apply for a job or even they might find a job that doesn't need a cv
Hi Kacey! We greatly appreciate the recommendation and are so glad we were able to help you with your job application!
Pleasant service, many thanks Andie, cancelled my rolling subscription when asked,
Many thanks once again.
Congrats on the new job Paul and best of luck! We're glad to hear that Andie made the cancelation process smooth for you!
Excellent customer service and care. Keep up your high standard of service. Your agent is very understanding and informative and knows her product.
Thank you Roland for your positive remarks! We definitely take pride in offering a high level of customer service!
I cancelled my subscription thrice 2 months ago, still they extort 23.80 money today.
It has been a quiet a few time that despite my cancelling of suscription my money is getting deducted from my account on monthly basis.
I only used the service once. Why dont you just cancel my subscription
I was one of the most loyal customers of myperfectcv.co.uk and i can give you names of students and freshers to whom i recommended your services and they have
Been using your service till now.
I m highly dissapointed and expect full refund that is unduely deducted from my account otherwise i will block my credit card and post every possible negative reviews through multiple accounts on any site that has your description.
I m tired of your theft. Kindly look into it
Hello Nikhil,
We deeply regret that you experienced this and we are truly sad to see you go. Per your request, we looked into the matter and our records do indicate that you were issued a refund and that the issue was resolved on 4/29. We ask that you please allow up to 7 business days for the refund to post. Please rest assured that you will no longer be charged in the future. Should you ever need any further assistance, do not hesitate to contact us! Thank you.
I spoke to a man called Andy who dealt with my cancellation request. He was extremely polite and extremely helpful! I wish all customer service people were like him, thank you Andy. My cancellation ID was ******* and I would lol Andy to get a lot of praise!
Hi Stuart,
We're sad to see you go, but we appreciate you singing Andy's praises! We're so glad to hear of the spectacular service he provided!:-)
Cancellation would be easier to do online and not calling in. Thank you for your help. Please cancel subscription as requested
You're welcome always and we're sad to see to go, Joanne!
As requested, the account has been successfully canceled on April 18,2019. Rest-assured that you will not be billed for our monthly services. For future references, we emailed a confirmation of your cancellation. (Automatic emails can be picked up as junk or spam mail if you can, please check your spam/junk folder). If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with any further questions, or should you decide to reactivate in the future.
Be very careful with this shady website. I opted it for a trial and for 1 year I've been charged 16.95 GBP each month without knowing. They don't send you an invoice or receipt to let you know that they have taken money from your account. I paid 200 GBP and used their service once. That's a bit expensive for a cv builder. No emails, nothing! They just take 16.95 each month and pretend like nothing happens.
We appreciate you sharing your experience with us and we apologize for the confusion or inconvenience that this might have caused, George. However, please keep in mind that when you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge your account every 4 weeks at the current rate of the subscription.
With this in mind, shortly you will be receiving a direct message so we can look into what’s happening for you.
Very helpful and patient support of subscribing my profile correctly, returning my wrongly payed money and explaining all detailed and understandable
Hello, Aija -
Thanks for sharing your experience, we're happy to hear that our agent was patient and helpful. We are always here for you, so if there’s ever anything that we can for you please let us know.
I had a problem again getting the right format for my cv and the gentleman was very patient while i explained in detail the problem i had. Very good at his job!
Hello, Chris:
Thank you for sharing your experience with our agent. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Great tools for CV building. Had an issue regarding misleading pricing however upon contacting customer services this was instantly resolved by Paola who provided outstanding friendly and efficient service.
Hello, James:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
The customer service is really nice and thoughtful, they take you through every small bits of details. And would offer you the best deals. I wanted to unsubscribe from my subscription and was greeted by "Paola Figueroa", who was genuinely kind and patient. She also ensured I was happy with my decisions and wasn't confused by the outcomes of my choices. She helped me step by step and I'm really pleased by the process. Overall I rated them 5/5, because although I was leaving they're subscription they still wanted the best for me and my interests; also welcome me back with open arms.
Hello, Joshua:
Reviews like this really make our day. We’re excited to know that Paola was able to assist you with your request and provide you with excellent service. We’ll be sure to let her know your positive comments.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Siobhan,
Thank you for taking a moment to share the pleasant customer service exchange you had with Santiago! We're happy to know that you were pleased with our site and will use our services again!