Overview
LiveCareer has a rating of 3.8 stars from 8,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
No consent for any subscription and yet I was charged already for 5 months. Every month the charge comes 3 days earlier so even if you did consent you will be charged 13 times each year. This is clearly organized fraud.
When logging into your account you will not find any possibility to retrieve past payments nor an option to cancel your "so-called subscription".
This site subscribes you without your knowledge to take money from you, avoid this website and protect your money.
Hello,
Thank you for taking the time to leave us a review, we appreciate your honesty, and we sincerely apologize for any dissatisfaction experienced. We would like to offer further clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
I never had this experience before, she solved my problem in couple of minutes. Thank-you for making my day wonderful 💯
Hello,
Thank you for taking the time to leave us a review!
I was calling to cancel my subscription, Amilia walked my through benefits and features of my subscription in detail and she went above and beyond her job description which we all taking phone calls and listened to complaints all day! Thank Amillia for being you in a world where everyone try to be everyone else!
Hello,
Thank you so much! We appreciate the positive review!
It was SO nice to talk to a real person instead of the AI chat! Maureen was able to quickly handle my issue and was so pleasant on the phone. Thanks!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you should focus on depends on the job you're going for"... No examples! Signed up for a trial for two weeks and then they proceeded to continue to take money from my account for the next seven months until I happened to get a notification from my bank which brought it to my attention.
They never once emailed a reminder that the charge would increase etc. They actually never emailed again even though I was signed up to receive every possible news letter.
I imagine this is to avoid people noticing they are still signed up so they can continue to syphon money whilst providing absolutely no service what so ever.
They've robbed me of nearly £120 and the best they've offered is one months refund of £16.85.
Absolutely disgusting business practices.
Avoid like the plague.
I'm going through my bank to try and get the money back but it could take months.
Hello,
We deeply regret any confusion or inconvenience you may have experienced. It's important for us to clarify our service offerings to ensure transparency and clarity for our users.
Certain premium features do require a subscription. We understand the importance of clearly communicating this, and we strive to provide this information before, during, and after the subscription purchase process, including in the welcome email sent upon purchase.
Regarding our subscription model, our 14-day trial is designed to automatically renew to our monthly access until you decide it meets your expectations and choose to cancel your subscription. We aim to prevent any misunderstandings by providing this information upfront.
We genuinely want to address your concerns and assist with your refund request. Please keep an eye out for a message from us requesting your account information so we can expedite the process. Rest assured, we are fully committed to improving your perception of our service and ensuring you receive the exceptional customer service we pride ourselves on.
Thank you for your understanding and patience.
All of the customer service reps at Live Career have really impressed me. They are so friendly, and positive, kind and genuine! Shoutout to Victor! He was such an expert I had to ask how long he's been serving people in such a professional and helpful way. I got another year of Live Career and I'm feeling grateful! Thank you!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
I called because I was upset about that l was being charged for a service I was not using. I went on to mention that I had got the job as a teacher. I only needed to use the service for the resume. Alejandro was determined to make me happy. He told me that I qualify for a 1 year subscription because I am a teacher and processed me a refund. He also offered to help me navigate the website and explain all of the benefits that I can use to help me be a great educator in the classroom.
Great Job Alejandro!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent, Alejandro, was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
Love this resume assist site. Totally a 5 star experience. Very simple and straight forward to use and helpful on the suggestions feature. I will definitely be creating various versions of my resumes.
Henrietta,
We're thrilled to hear that your experience with us merited 5 stars all around! Thank you so much for providing the great feedback!
This site was extremely helpful with updating and formatting a professional and eye catching resume and definitely played an invaluable role in landing my most recent position. I would easily recommend the services it has to offer!
Hi Gregory S.,
Congratulations on your new job! We are glad that you found the site helpful.
Thanks for recommending us to others.
Best regards,
Anna
LiveCareer
The person who answered my call was very polite and courteous. He also offered congratulations to me for finding a job, and made the process of cancelling easy. I would definitely use this service again
Hi Amy C.,
We are excited that you were pleased with our service and we want to thank you for sharing the news about your new job! It is very rewarding when a client that uses our products has the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
William was really pleasant when I called to cancel my subscription. He politely gave the advantages for not cancelling and that they would be there in the future if I needed additional help finding a job.
Hi Janet:
Thank you so much for this amazing review! We are glad to hear that William was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Awesome. As an experienced recruiter I would like to highly recommend this site to any person wanting to build a resume or CV. There is tremendous variety and allows for individual choice. Also very well priced
Hi Tessa S.,
We are so happy that you loved the site. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
Being partially tech challenged, this service was a blessing. It completely took the anxiety out of creating a resume again after having not done so in years. Very easy, excellent templates, and lightning quick Live Chat assistance whenever there was a challenge on my end. Highly recommend this service. The "added value" features are also quite helpful (preparing for interview, etc).
Hi Brian,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
I paid a few pounds for a one of service... so I thought but this company seems to think that it can continue to take £23.80 from my account every month and when it likes! AVOID AT ALL COSTS... 24 chat line not available, cannot log back in! Time to involve trading standards
Greetings Colin,
We are very sorry that you feel this way and had this experience Colin. We are more than willing to assist you with your concerns. We have sent you a private message so we can assit you in a secure manner.
Regards,
LiveCareer
Templates added flexibility to job search. Able to craft with relative ease specific messaging in my resume that helped potential employers best evaluate me without utilizing a cookie cutter approach. Highly recommended!
Hi Troy K.,
We are glad that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Of course when my husband said it would only cost $2.00 to perfect his resume, I handed over my credit card without thinking. Man did we get fooled... After he found his job, and thought he cancelled his account. I realized they had been charging me $40/ month for the past 2 months >:(
I really wish I had realized sooner... $80+ bucks is NOT worth the month it took him to find employment, and obviously we were still in debt after us both being unemployed for that month:(
On a side note, my husbands Resume turned out just as good as the one I made for myself from scratch using only Microsoft word, and common sense... Scumbags advertising "free Resume Building" Hah.
Hi Courtney T.,
I’m very sorry that you have had this experience with our service. I successfully cancelled your account to avoid further charges and processed 2 full refunds in the amount of $71.60 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
MyPerfectResume
Obviously, LIveCareer makes their $ off of people like myself who miss the fine print of the auto-renew feature after 14 days. Thank goodness, I caught the $40 fee when looking at my bank statement today. Great product if you cancel after 14 days. $40/month is a bit excessive after that. Customer Service helpful in cancelling quickly, but I'm still disappointed overall. LiveCareer, please read all of these low ratings, and adjust your marketing appropriately.
Hi Pam S.,
I’m very sorry that you have had this experience with our service. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Everything was really awesome. Resume Builder helped me immensely in preparing a very professional resume. Thank you ever so much. I'm eternally grateful for all your wonderful help. Keep up the good work, everyone. You're doing great!
Thank you for sharing your experience with us, Brenda our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
I initially signed up for a free trial, totally misunderstanding and blindly omitting the fact that if I didn't cancel my membership, I'd be charged $29.80 monthly. However my mistake was swiftly taken care of and reversed by a representative named Alex. Excellent customer service skills, he made me feel comfortable and grateful. You're lucky to have an employee like him
Hi Ellen:
Thank you so much for sharing this awesome review! We are glad to hear that Alex was able to resolved your issue and offer you and excellent customer service experience. Please feel free to contact us in you have questions or concerns.
Best regards,
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a message asking for your account information, or also you can reach to us directly at customerservice@livecareer.com. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.