Overview
LiveCareer has a rating of 3.8 stars from 8,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
The recommendations for my field is not spot on, perhaps you might need to expand your descriptors to low level jobs such as domestic staff, etc cause these people are the ones who really need assistance in developing resumes
I would suggest that since you have peoples email address on file that you give a courtesy notification a couple of weeks in advance of the anniversary to let people know they are about to be charged again for a subscription. After 1 year most people have found a job and might not need your service and then the charge shows up on their bank statement or credit card. However David was able to help me resolve this matter quickly I appreciate his courteous manner.
Thank you for the feedback Carole G. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
The customer support was amazing. Mr. Ronnie Grant (I.D. 23) walked me through step by step with much patience. My original score was boost up with my resume once he made the changes while coaching me on the phone. My cover letter is marketable and a sure fit for my anticipated new role as an Assistant Dean of Business School. Thank you Ron for your help. I truly appreciate it!
Hi Rhonda,
Firstly, we wish you all the best in landing your new role as the Assistant Dean of Business School! Thank you for taking out the time to recognize Ronnie's above and beyond customer service!
The job description templates provided to us could be worded better with higher vocabulary. Also a system that could recognize repeated phrases or words to avoid redundancy and make suggestions that will help you dense and consolidate your resume to one page. That's honestly been my biggest issues and this website could possibly be someone's number one stop if these supportive measures were added.
Thank you for taking the time to let us know your feedback, Brian we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
It was easy to use so far. The only thing I would change is making the pricing more transparent before everyone goes through the timeliness of putting this together. You guys have a fair reasonable price, so no need to hide.
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback, Melissa.
My wife needed a site to make a resume and this site was free so we thought.
1st they get you at the download your resume for $1.95. I had a bad feeling when giving my credit card info and I was right. Several days later they billed $39.95 for I still don't know what. Something we never agreed to or wanted and if known was coming would have stopped it.
10/21/2014 Addendum - Since I have posted this review Livecareer has made everything right. They were very helpful and I want to thank them for having good customer service.
Hi Cory D.,
Thanks for providing me the correct email address used and last 4 digits of the card.
I refunded the full amount of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
Although the site itself is fairly helpful in creating a resume & or cover letter their business practices are at best unethical. First they reel you in with the "free resume builder", which is as close to a total lie as possible. You can build it for free but you can't print, download, or e-mail it unless you pay $2.95 which obviously isn't free & unless you pay it your resume is useless so you've done the work for nothing. Then they slide in the recurring monthly charge which is $34.95 unless you cancel. The recurring fee is clearly there to scam people as are all automatic renewals. Had they been up front about their fees & not had an automatic monthly renewal I probably would've used the site several times & recommended. However their shady business practices have driven me away for good. I would suggest no one use this site, but if you choose to beware they will get every cent out of you they can take until you force them to stop.
Dear J H,
Thank you for your comments.
We appreciate that you find our site helpful in creating a resume and cover letter, however our free account gives you the opportunity to try out creating a resume and cover letter resume before deciding to purchase. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free account. We also take great care to inform our subscribers that the subscription is auto-renewing. The subscription that you paid for $2.95 has a recurring billing feature and you can cancel at any time. Underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
JH, we take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Because the job market can be tough these days, many of our customers use our site for more than just a month, realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
Excellent resume builder, but unless I pressed the wrong resume type, your 'education' section doesn't allow for existing non-US citizen education parameters. (British school and university systems have different study fields and graduation descriptions.
We appreciate you for taking the time to let us know your feedback, Thompson we’re always happy to hear it!
We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Writing resumes and cover letters was a easy. Multiple formats for any preference. I
The only problem I felt like I faced which might have been user error was a slight agitation with pulling up previously written resumes and trying to forward them to my printer, email or another printable document.
Hi Jeff K.,
We are glad that you found it easy to create resumes and cover letters. However we are very sorry that you encountered an issue pulling up previously written resume to print and email. You can always download the document first using a PDF or MS Word format, saved onto your computer and print it after.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
We wish you career success!
Best regards,
Anna
LiveCareer
Overall good. Sometimes the response took to long as I am at work and trying to multi-task and would get side tracked. My expectation as a consumer for Live Chat services like this is I can see a response being created within 10 - 15 seconds of my response.
Also, I probably would have kept the service if it were about $9.95/month but $40 was too high in my estimation for my personal perceived value of it.
Greetings Alex D.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Excellent suggestions for work experience descriptions. I think those will really help in the search. However, disappointed that I cannot change the font on the resumes (or, if I can, it is not easy to figure out how)
Thank you for sharing your feedback and for giving us a great rating.
The software that they use to walk you through the cover letter building process is very nicely done. Unfortunately, they lead you to believe that the service is initially free until you have spent all the time building your document. Once it is finished you realized that you are locked out of actually using it unless you sign up for a recurring payment of $40 per month, which they sneakily phrase as $10 per week. That idea that someone would pay $40 per month to store a resume or cover letter is just absurd with so many actually free alternatives. It's a shame to see an admittedly good product ruined by shading business practices.
Dear Eric,
Thanks for your comments and we appreciate your feedback.
On our site our free account gives you the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.
A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters for every job that you will apply to. You can email, print and download unlimited resume and cover letters for your desired jobs and store it onto your computer. If you think a monthly subscription is not suitable for you, you can always cancel at any time. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings, if service is no longer needed.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I am a nursing student who made the mistake of signing up for a trial period, costing me a little over $4.00. They have began to take $39.80 out of my account monthly, even though I have emailed billing and complained about these false charges. Stay away from this company! Their "live chat" never responded and I did not hear back from them after e-mailing several times.
Hi Chelsea P.,
I’m very sorry if you were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Love this resume assist site. Totally a 5 star experience. Very simple and straight forward to use and helpful on the suggestions feature. I will definitely be creating various versions of my resumes.
Henrietta,
We're thrilled to hear that your experience with us merited 5 stars all around! Thank you so much for providing the great feedback!
Used their site for a once needed resume. Did not see anything about recurring charges and only just realized they have been billing me almost $40 a month until I just cancelled account. They stated that it is not in fine print and clearly stated under terms of service! Really!? Guess I better get out the white cane and my seeing eye dog because I sure didn't notice it. STAY away from this company!
Hi Dale I.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation should take place on or before the 14 day period is up.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
These people are $#*!ing scammers. My husband joined, I cancelled the subscription and they're still charging us! DON'T use their services... pay someone to do your resume, it will cost you less money and aggravation in the long run!
Hi A B.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that I can check your account personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The person who answered my call was very polite and courteous. He also offered congratulations to me for finding a job, and made the process of cancelling easy. I would definitely use this service again
Hi Amy C.,
We are excited that you were pleased with our service and we want to thank you for sharing the news about your new job! It is very rewarding when a client that uses our products has the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I had a same experience with below users, without any notice, they can claim 42 dollars for 2 month from my credit card and very rude attitude (her name is Jam) in live help, no hung up the phone with the number that she gave.
What I do is just paid 1.95 dollar to download the file. It is completely scam.
Hi Jooyeol L.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Make sure you delete your subscription as soon as you create your resume, they charged me $39 every four weeks for 2 years without letting me know that they were charging my account (which is around $950.00). No help or refunds are given once contacted since everything is in the "Terms and Conditions". Just stay away from this site, it's one big scam.
We are very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. We have sent you a private message to see if we can further assist you.
Best Regards,
LiveCareer
William was really pleasant when I called to cancel my subscription. He politely gave the advantages for not cancelling and that they would be there in the future if I needed additional help finding a job.
Hi Janet:
Thank you so much for this amazing review! We are glad to hear that William was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Co,
We greatly appreciate your feedback! Thank you for sharing!