Overview
LiveCareer has a rating of 3.8 stars from 8,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
No consent for any subscription and yet I was charged already for 5 months. Every month the charge comes 3 days earlier so even if you did consent you will be charged 13 times each year. This is clearly organized fraud.
When logging into your account you will not find any possibility to retrieve past payments nor an option to cancel your "so-called subscription".
This site subscribes you without your knowledge to take money from you, avoid this website and protect your money.
Hello,
Thank you for taking the time to leave us a review, we appreciate your honesty, and we sincerely apologize for any dissatisfaction experienced. We would like to offer further clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
I never had this experience before, she solved my problem in couple of minutes. Thank-you for making my day wonderful 💯
Hello,
Thank you for taking the time to leave us a review!
I was calling to cancel my subscription, Amilia walked my through benefits and features of my subscription in detail and she went above and beyond her job description which we all taking phone calls and listened to complaints all day! Thank Amillia for being you in a world where everyone try to be everyone else!
Hello,
Thank you so much! We appreciate the positive review!
It was SO nice to talk to a real person instead of the AI chat! Maureen was able to quickly handle my issue and was so pleasant on the phone. Thanks!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you should focus on depends on the job you're going for"... No examples! Signed up for a trial for two weeks and then they proceeded to continue to take money from my account for the next seven months until I happened to get a notification from my bank which brought it to my attention.
They never once emailed a reminder that the charge would increase etc. They actually never emailed again even though I was signed up to receive every possible news letter.
I imagine this is to avoid people noticing they are still signed up so they can continue to syphon money whilst providing absolutely no service what so ever.
They've robbed me of nearly £120 and the best they've offered is one months refund of £16.85.
Absolutely disgusting business practices.
Avoid like the plague.
I'm going through my bank to try and get the money back but it could take months.
Hello,
We deeply regret any confusion or inconvenience you may have experienced. It's important for us to clarify our service offerings to ensure transparency and clarity for our users.
Certain premium features do require a subscription. We understand the importance of clearly communicating this, and we strive to provide this information before, during, and after the subscription purchase process, including in the welcome email sent upon purchase.
Regarding our subscription model, our 14-day trial is designed to automatically renew to our monthly access until you decide it meets your expectations and choose to cancel your subscription. We aim to prevent any misunderstandings by providing this information upfront.
We genuinely want to address your concerns and assist with your refund request. Please keep an eye out for a message from us requesting your account information so we can expedite the process. Rest assured, we are fully committed to improving your perception of our service and ensuring you receive the exceptional customer service we pride ourselves on.
Thank you for your understanding and patience.
All of the customer service reps at Live Career have really impressed me. They are so friendly, and positive, kind and genuine! Shoutout to Victor! He was such an expert I had to ask how long he's been serving people in such a professional and helpful way. I got another year of Live Career and I'm feeling grateful! Thank you!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
I called because I was upset about that l was being charged for a service I was not using. I went on to mention that I had got the job as a teacher. I only needed to use the service for the resume. Alejandro was determined to make me happy. He told me that I qualify for a 1 year subscription because I am a teacher and processed me a refund. He also offered to help me navigate the website and explain all of the benefits that I can use to help me be a great educator in the classroom.
Great Job Alejandro!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent, Alejandro, was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
Such a Scam Business. I cancelled my subscription several times, but the system does not stop billing me and continues to do so.
They charged me for the first time on November 5,2022. When I told them there was a technical problem, they refused to accept it and demanded that I be convinced that I would not be charged again.
They have now charged me again on November 8,2022. After conducting some investigation, I discovered that this firm is also defrauding other clients.
Whoever is reading this review, believe me when will be disappointed with their service. There is no customer service. They will not accept their fault.
Stay away from this company.
Hello, Jaswal. We regret to see your rating towards us and apologize for the negative impression. At Livecareer, we take our user’s feedback very seriously; know that we hear you, and we’re here for you;
Also, we were advised that you were contacted by our customer service team, and you were assisted with your request. If you still need help, please don't hesitate to reach out our customer service team at: https://www.livecareer.com/contact-us.
As always, thank you for reaching out, and we look forward to hearing from you!
I built a resume in Jan of 2022 and then cancelled. They continued to charge me until today. I logged back into my account and I had opted in to receive all communication from them, but after I cancelled I never got another email. They just continued to charge me and hoped I would not notice (which I didn't for quite awhile). Upon contacting the rep pushed me to keep it for 4.95 a month after asking for a refund multiple times and then refunded 11.98. I immediately an email from them for the first time ever. Buyer beware. There are more honest services
Hello, Jessica. Thank you for taking the time to share your feedback with us.
The reason for any charges is that our subscriptions are auto-renewing. We have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this clarifies any confusion. Please contact our Customer Service Team for immediate assistance and cancellations using the link below. https://www.livecareer.com/contact-us
All the things that people have said below; they're true. You'd be doing yourself a favor to stay far away from this sight.
I created one resume and have since been charged nearly $80. LiveCareer set up an unauthorized $34.95 monthly charge from my credit card. Fortunately American Express (excellent, trusted company) reversed the charges immediately once I noticed and contested them.
My only question now is why California AG has not gone after this company for consumer fraud?
Dear Amy M,
I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Our renewal policy is listed clearly in normal size font with the subscription option, on the payment confirmation page and purchase confirmation email. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
To cancel your subscription simply contact us by phone, email, or chat. We also have a self-cancellation method available in your account settings. Inquiries can be emailed to customerservice@livecareer.com and the toll free phone number for customer service is 1-888-816-0576. Please contact us if we can be of any service. We are available 7 days a week from 6am-midnight EST.
Best regards,
LiveCareer
This site was extremely helpful with updating and formatting a professional and eye catching resume and definitely played an invaluable role in landing my most recent position. I would easily recommend the services it has to offer!
Hi Gregory S.,
Congratulations on your new job! We are glad that you found the site helpful.
Thanks for recommending us to others.
Best regards,
Anna
LiveCareer
Frustrating attempt at communication. "Willy" is a nice man but comes across as lacking confidence - possibly because of having to read from company enforced scripts. Very frustrating experience - I am not likely to continue my subscription.
These people are $#*!ing scammers. My husband joined, I cancelled the subscription and they're still charging us! DON'T use their services... pay someone to do your resume, it will cost you less money and aggravation in the long run!
Hi A B.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that I can check your account personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The person who answered my call was very polite and courteous. He also offered congratulations to me for finding a job, and made the process of cancelling easy. I would definitely use this service again
Hi Amy C.,
We are excited that you were pleased with our service and we want to thank you for sharing the news about your new job! It is very rewarding when a client that uses our products has the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
William was really pleasant when I called to cancel my subscription. He politely gave the advantages for not cancelling and that they would be there in the future if I needed additional help finding a job.
Hi Janet:
Thank you so much for this amazing review! We are glad to hear that William was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Awesome. As an experienced recruiter I would like to highly recommend this site to any person wanting to build a resume or CV. There is tremendous variety and allows for individual choice. Also very well priced
Hi Tessa S.,
We are so happy that you loved the site. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
I paid a few pounds for a one of service... so I thought but this company seems to think that it can continue to take £23.80 from my account every month and when it likes! AVOID AT ALL COSTS... 24 chat line not available, cannot log back in! Time to involve trading standards
Greetings Colin,
We are very sorry that you feel this way and had this experience Colin. We are more than willing to assist you with your concerns. We have sent you a private message so we can assit you in a secure manner.
Regards,
LiveCareer
Templates added flexibility to job search. Able to craft with relative ease specific messaging in my resume that helped potential employers best evaluate me without utilizing a cookie cutter approach. Highly recommended!
Hi Troy K.,
We are glad that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Of course when my husband said it would only cost $2.00 to perfect his resume, I handed over my credit card without thinking. Man did we get fooled... After he found his job, and thought he cancelled his account. I realized they had been charging me $40/ month for the past 2 months >:(
I really wish I had realized sooner... $80+ bucks is NOT worth the month it took him to find employment, and obviously we were still in debt after us both being unemployed for that month:(
On a side note, my husbands Resume turned out just as good as the one I made for myself from scratch using only Microsoft word, and common sense... Scumbags advertising "free Resume Building" Hah.
Hi Courtney T.,
I’m very sorry that you have had this experience with our service. I successfully cancelled your account to avoid further charges and processed 2 full refunds in the amount of $71.60 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
MyPerfectResume
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a message asking for your account information, or also you can reach to us directly at customerservice@livecareer.com. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.