Overview
LiveCareer has a rating of 3.8 stars from 8,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
Being partially tech challenged, this service was a blessing. It completely took the anxiety out of creating a resume again after having not done so in years. Very easy, excellent templates, and lightning quick Live Chat assistance whenever there was a challenge on my end. Highly recommend this service. The "added value" features are also quite helpful (preparing for interview, etc).
I paid a few pounds for a one of service... so I thought but this company seems to think that it can continue to take £23.80 from my account every month and when it likes! AVOID AT ALL COSTS... 24 chat line not available, cannot log back in! Time to involve trading standards
Greetings Colin,
We are very sorry that you feel this way and had this experience Colin. We are more than willing to assist you with your concerns. We have sent you a private message so we can assit you in a secure manner.
Regards,
LiveCareer
I had a billing issue but Ana was great at helping resolve it via live chat. She was very efficient and nice; well practiced at communicating online which isn't always easy. And resolved my problem! Usually when you ask companies for refunds they can get fussy but she didn't. Thanks!
Hi Tabetha I.,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service provided by Ana. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
The site was very useful but they charged my credit card for 2 months after. We were busy working on resumes and obviously missed some small print that said we needed to cancel a membership. Very disappointing, shady business!
I contacted them and they refused to reimburse the money. Reputable companies like Apple etc would never lower themselves to these tricks. I guess that explains their success!
Be careful!,
We appreciate you sharing your experience with us, Johanne. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
WARNING! Please look for another resume building site, I have requested using all the channels that they had provided to cancel my subscription. When they did cancelled my subscription they close my access the site (login doesn't exist anymore) but there still taking $39.80 US out of my account each month... for what! They've closed my subscription two months ago so why haven't stopped the deduction from my account. I think if it keeps going I will contact the police near there business and get them to pay a visit and question them about fraud. I've done this before to another Business in the US that was doing the same thing... the police were very interested and happy to assist... a week later I got my refund into my account of $207.00.
What these people are doing is illegal, to save your money and a huge headache "AVOID"
Hi Barbara A.,
I’m very sorry that you have had this experience with our service. In response to the ticket LTK121930729631X, you provided the last 4 digits of the card 1093. Upon checking, the account was under an email address@racp.edu.au, and not@gmail.com.
I have cancelled your subscription and issued 3 full refunds in the amount of $119.40 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation to the email address registered to the account.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Used this site 2 weeks ago. My card was charged $39.95 for a recurring fee which I didn't authorize since I paid the $1.95 just to print my document. Tried to call multiple times to speak with a supervisor but she has apparently been in a meeting for over 3 hours now. Total rip off! Anyone have any advice on what to do?!
Hi BJ C.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
It is great to have a service that supports career transition and provides the customer support services with professionals who are well informed in providing services. Thank you for your excellent services!
Hi Irene,
Thank you for that great feedback. It is excellent to know how you feel about our product, Customer Service team and the overall hassle free experience that we provide. We are professionals helping professional reach their career goals
Best Regards,
LiveCareer
Hi Team,
I have used live career for resume making on 21st Jan 2019 it cost me 2.95$.
After that I never used your site but my credit card has be billed 4 times after that (4* 24.95)$. Without any intimation that your subscription has started, this is absolutely fraud business model in terms of payment point of view, You should at least sent a mail for subscription start confirmation and each bill should be mailed as well.
Is this just a loophole or you guys are trying to exploit. Please think about it some one is making their resume on your site and your way of subscription is costing him 96$, Kindly process the refund and change your subscription model so that before monthly subscription will start you should take confirmation from user whether they want to go ahead with this subscription or not.
Hello Shubhangi,
We deeply apologize if there was any confusion on the terms of our subscription. Please allow us a moment to clarify. Once customers are enrolled in our 14-day trial, they are automatically enrolled in our monthly subscription service. This is the first instance in which notify customers that they may cancel at any time. We also indicate that if they do not wish to be charged for the recurring subscription, then they must cancel their subscription before the end of the 14-day trial either through their account or by contacting us. We clearly explain that unless you self-cancel or request cancelation before the 14-day trial expires, you authorize us to charge your account every four weeks at the current rate of the subscription.
The auto-renewal information is listed in multiple areas such as the:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
Again, we apologize for any inconvenience and hope that we were able to leave you with a better impression of us!
I've been charged on my credit card for something I didn't authorise. The exchange rate is a killer as they charge a 'fee' so along with their charge they add an 'exchange rate fee' which is a small % of the other charge. All in all I've got four charges, only 1 being ok'd by me. These guys are thieves. I've tried phoning (from NZ!), emailing and using live chat - nothing! Rip Off and when people may not have that money to spare these guys should be behind bars.
Hi Merryl A.,
I’m very sorry if you were unable to get in touch with our customer service. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Terrible! Advertise as free then when it comes down to getting your 'free' resume they hold it hostage until you pay. The service is good but what kind of company needs to lie to get customers? Just be up front and honest. Not okay!
Hey, Rachelle
We're sorry to hear this, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee.
I wish I had read this page before using Live Career. My experience is the same as others who have posted. Used the resume trial and didn't realize you had to cancel or they'd automatically charge your account the monthly fee. Additionally, there were a few charges for "international fees"... The representative told me they've made it perfectly clear that unless you cancel, your account would be automatically billed. BAD Business! This should be illegal!
Hi Sam S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I had a similar experience as everyone else. I got the cover letter and that looked alright, but then they decided to bill me 40 dollars a month! Thats an insane amount especially for a full time student and a part time worker. The company hides the fact that it is an auto renew subscription and upon chatting with a rep I was refunded a month (its been 7 days since that charge) and even though i haven't signed into my account in three months I was told too bad. I really think its bad business practice to not clearly inform customers of an auto renew policy and then never follow up with them. Try elsewhere or even better, just format it yourself in word, you'll end up happier and richer.
Hi James S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As a courtesy, I refunded 2 additional charges of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
In this online world; there are too fraudulent activities exhorting innocent individuals but you guys guys stuck to an organised successful team of high standard worth recommending any time.
Good team!
Hi Lawrence, thank you for that awesome review! We are happy to know you liked our services and would recommend us anytime. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
William, was really kind, and didn't over pressure me, he was a true customer relations well trained employee.
I received my refund, as he said today, love people who tell the truth!
If I did want to do business with this company again, it would be for their great customer service people like William!
Hi Runa:
We are happy to help! Thank you for this marvelous review and your kind words about William. We are committed to offer the best experience with our customer service and it pleases us to hear feedback like this. If you have any doubts or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
I really like this platform for making resumes. Not only do they have a lot of great and sleek looking resume templates, they also give you wording recommendations, suggestions on job experience and helpful phrases to word your resume more professionally. That really helped me get my resume completed faster and with more accuracy. Would highly recommend.
Thank you for sharing your feedback and rating us five stars!
Luis M is a wonderful and helpful customer service representative. He is an absolute asset to your company. Although I was very dissatisfied with the services I received because of Louis I would consider life careers again.
Hi Michelle:
Thank you for this review! We are glad to hear that Luis offer and excellent experience with our customer service and was able to resolved your issue. We want to let you know that we value your opinion and we be more than happy to assist you in the future if you have any questions or concerns.
Best Regards,
LiveCareer
All I wanted to do is print a small resume but of course that was impossible without
"subscribing". The hook was "just pay $1.95". It then comes out that your account will be billed $30.80 every four weeks! The real kicker is when you try to cancel.
Either the website is "down" at that particular time, or the phone is not working. I sent an email and no one ever got back to me. Finally, I got results with the "live chat". I would not recommend this site.
Hi Yvonne A.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I am so livid with these scammers! Save yourself the money and head ache and don't sign up for they're ongoing resume service that's not even a professional format. When you try to discontinue they play dumb. When you dispute they're withdrawals they simply change something around from their point and pull it in a slightly different way. So far I've disputed 7 or 8 withdrawals. My bank said I'm going to have to close down my card when I get home from vacation and open a new one.
Hi Erin H. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer.
If you are looking for a pleasant & easy experience, then look no further! Putting a resume together can sometimes be stressful as well as intimidating, but not here!
Not only was it quick and easy, but it's also very inexpensive. I would definitely use this site again.
Hi Yvette:
Thank you so much for this wonderful review! We are pleased to hear that you were able to put together your resume and find it to be really easy with our product. Thanks again for your amazing feedback and please feel free to contact us if you have any doubts.
Best Regards,
LiveCareer
Honestly, amazing site and would not change a thing on the technical side of things. That said, I dislike your business plan, and nearly abandoned my resume simply due to the fact that you are subscription based. I would gladly pay $10 or even $20 per resume, but as someone who makes a resume about once every 3 years, the subscription was not enticing in the least. Years ago, I used a competitor to create a resume and they also forced me into a subscription, and despite my cancelling with them same day, they continued to bill me monthly for over a year before I noticed. I'm not saying you should forgo the subscription strategy altogether, but if you also provided a one-time fee for folks like myself, this would have been a 5 star review.
Thank you, Aidan, we’ve taken note of your feedback and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Brian,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.