From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I just checked my bank account and they took £23.80 an amount that was never mentioned and there is nowhere on the website where the charges are explained or displayed clearly for you to see.
Shame.
I have given this company a week to sort out their "admin" error and after 2 promises of a refund from phone representatives and an admission of fault (in a phone call I recorded) there is still no money in my account.
I am now fulfilling my promise to them to expose their scam. Today I will be contacting the office of the financial ombudsman to log an official complaint. If you have had a bad experience with this predatory company, please let me know by emailing me (hopefully my email will appear here)@ *******@gmail.com so we can work together to build a case of malfeasance against these scumbags.
We appreciate you sharing your experience with us, Axel. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Please avoid My Perfect CV at all costs - Having recently signed up for the 14 day trial at a cost of £1.95 the service on offer is basic at best. Nothing you cannot get from standard templates readily available online. Worse still when attempting to download in Word format the templates didnt format correctly and so I had to spend 2 hours fixing the issue.
Worse still when cancelling my subscription (you are automatically signed up for a month) I was billed £23.80! I have tried to ring their helpline but have been on hold for 15 mins and have now given up.
Please avoid at all costs - Save yourself time, energy and money and go elsewhere
We appreciate you sharing your experience with us, Steven. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
While I was aware (unlike some other reviewers here) that they charged a 'renewal' fee, it was impossible to get on their site to cancel as it recognizes your e-mail and mobile number. Lo and behold, once your renewal date arrives, you can get straight onto the site again! Fortunately I had my card provider 'block' them from taking any funds from my account. I had the pleasure of notifying them at 00:03 the day of the renewal. AVOID, AVOID, AVOID!
We appreciate you sharing your experience with us, Tore. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Signed up unaware of the excessive charges, avoid avoid avoid
We appreciate you sharing your experience with us, Peter. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
If you can not use paypal for so called payment then, Bells should start ringing that.
We appreciate you sharing your experience with us, Joan. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
As you use page to create your cv you have to pay 1.95 but as soon you pay they will bill you every month 23.80!
We appreciate you sharing your experience with us, Monika. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I signed up to this and created a CV, not realising that I had signed up to have £23.80 taken out of my bank every month! I stupidly had not checked my bank, but have had no emails, no contact, nothing from the company since August, they dont mail you to tell you they are taking money each month.
They clearly knew I wasn't using the site as my access had been removed and I was unable to log in. The customer service is awful, they send stock replies to mails and hide behind terms and conditions, I agree it was an oversight on my part and on this basis asked for 50% of the money back as I had not used the site and when I did go on to find out what it was for I could not get in at all! The reason they ask for a continuing card payment is because as a consumer you have no recourse if you make this expensive mistake! Stay a million miles away if you have any sense... after a thread of emails this was the last response...
The information you request about procedures, I do not have this information, about anybody monitoring our site, Sorry but I`m not awared of that. Is there anything else i can assist you with? We provided your reimburstment already and the information we provided is the same information that is stated on our website
I will be taking this further, NONE of my questions have been answered, and my 'reimburstment' (whatever that word means!) hopefully the person who wrote this isn't proof reading any CV's! Has NOT been provided, you gave me one month back which I have already stated is an insult
We appreciate you sharing your experience with us, Joanne. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Software is nothing special. What annoyed me is that you pay 2 pounds for CV and you all of a sudden get amazing auto subscription for their outstanding services for 23.80 a month, which despite not using, they declined to refund you.
Would say deceiving and useless, customer support is quick but they have plenty of already prepared answers as I'm not the only person who complains about automatic subscription.
BEWARE your 1.95 pounds cv may turn into 23.80/month, so make sure you cancel your automated subscription for this outstanding service.
We appreciate you sharing your experience with us, Monsour. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
This Cv is total rubbish, you cannot even move the header up to fit a few words on the end. Says its free but you can't print it it until you pay and you cannot copy & paste it either. They will take money from your account every month for doing nothing. BEWARE TOTAL SCAM.
We appreciate you sharing your experience with us, Ieon. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
There was no mention of cost intill i had completed my cv and needed to print. I am now trying to cancel my subscription via the 'my account' tab, which will not work! I will be contacting my bank to make sure that they will not be taking any more money from my account!
We appreciate you sharing your experience with us, Kelly. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
They charged me £1.90 for an ok CV, which wouldn't download properly, then 23.80 a week later for a monthly fee that isn't shown on the website!
DO NOT USE, they are scammers!
We appreciate you sharing your experience with us, Kieron. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Very happy satisfied customer - great software :) Would recommend :)
Thank you for sharing your satisfaction with us, Scott.
This service was speedy, supportive and extremely helpful, I would recommend this service. Great product and very friendly, helpful staff. 10/10
We appreciate you sharing your experience with us, Matthew. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Can't help but feel CONNED. myperfectcv.co.uk fail to inform you at the beginning of their process that there is a recurring fee of £23.80 which is withdrawn from your account on a monthly basis on top of the £2.95 they request as you submit the completed CV. There are excellent CV services that charge nothing just be patient and search or seek from personal agencies
We appreciate you sharing your experience with us, George. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you sharing your experience with us, Toufik. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx