From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I have had £23.80 taken out of my Fiancées bank account since May 2016. I cancelled well before the free trial ended! Help please, ripped off.
This company will take money from your account beyond the initial period! Do not use! SCAM SCAM SCAM!
Hi Mari,
Hello Nancy. We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services.
Thanks for getting in touch.
I had a payment of £16.95 come out of my account and i never made an account. Amazing customer care, they have cancelled the account set up with my card with a full refund.
Thank you Deyna Olivera for helping me.
We’re proud to know that Deyna was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Very fast feedback on my problem and very very quick react thanks a lot
And also very professionnal cv
Hello Amandine, thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
Overall review is good but I still have problem that haven't solved it. Please reply to my email as soon as possible. Thanks
Hi Yuxuan,
Thank you for sharing your experience with us, Yuxuan. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
A great website which is very easy to use, and gives great illustrations to get your cv noticed. I will definitely be using this website again and have told my family and friends about it.
Hi Tracy,
Appreciate the 4 stars, Tracy! Happy customers make our days brighter. Thanks!
Great customer service, very helpful when I most needed it. Great job, very easy to create your CV from scratch! Great team! Really recommend!
Hi Sergiu,
Thank you for the enthusiastic review and for letting us know that you landed a job, that’s terrific news! We’re glad to know how pleased you are with our CV builder and your finished CV. Wishing you the best of luck in your career!
Great service and very helpful, good and very helpful on telephone call,solve problem as soon has possible.
Appreciate the 4 stars, Bernie! Happy customers make our days brighter. Thanks!
This is a great resource and the customer service is outstanding. It helps build professional looking job applications.
Hi Joe,
It’s great to hear that you’re pleased with your job-ready resume. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job. Thank you!
Angel assisted me with the problems I had with the site and helped me to understand the terms and conditions of the site.
Hi Hasan,
We’re proud to know that Angel was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Great service, very easy to use and also fantastic customer support. I had a problem with my membership thinking I would not be charged again after paying £2.95 for the 14 day trial however a month later I had been charged. However, the customer support was very helpful and refunded me the money which I found really good.
Hi Jak,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Haven't created a CV for a couple of years and this site was excellent very clear and provided handy tips for what to include in your CV, the Customer service was excellent, very friendly, very helpful and very understanding.
Hi Jamie,
That’s what we like to hear, Jamie. Our customer service team is always here to help. Thank you for sharing your experience.
Zoe Sostre was very helpful and did not give up when my account was difficult to find. The overall rating stars (four) are for her.
Hi Jacqueline,
We are thrilled that you were delighted with how Zoe was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Customer service is amazing. Very rare to find anywhere as good for customer service. Cv layouts hamper the great staff.
Thank you for sharing your feedback, Luke! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
The site is really good. I'd definetly recommend it to others in need to boost or create a CV. If you are unaware of how to construct a CV they also help with formatting and a variety of skills depending on what role you had worked in.
Hi Chevanease,
Thank you for that terrific feedback. It is great to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the finished product.
The bloke who I spoke to he was very nice and he was very helpfully and supported I couldn't ask for no one nicer to be honest I would recommend Lee to anyone :D
Hi Marcus,
We are glad that you were pleased with how Lee was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The system went down just as was about to pay-your advisor sorted me out very quickly-many thanks-most customer service desks are much more difficult to deal with!
Hi Derek,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
I was happy enough with my CV but annoyed that after I had paid the initial fee they kept taking the money from my card monthly. Be very careful and be aware that it is not a one off fee.
HI Vivian,
Thank you for your feedback and for sharing your experience with us
Superb customer service and a really good tool for creating a cv. Enjoyed creating my cv and I'm very happy with it. Had a couple of gliches whilst creating it though as it kept deleting my data but otherwise thumbs up.
Hi Patrycia,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
The cv was ok but you don't find out until you go to pay that after paying £2.95 you then are left with a standing order for £16 every month which you have to phone up about to cancel.
Hi Suzanne,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
Thanks for bringing this to our attention, Robert. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!