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MyPerfectCVReviews 365

3.3

From the business

MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.


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MyPerfectCV Reviews Summary

The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
GB
1 review
0 helpful votes
Follow robert g.
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The templates are easy to use and have an excellent professional look, the customer service and back up is first rate, Like some of the bad reviews you had i was surprised to be charged £16.95 for an account I didn't need, when challenged the company recognised my mistake and reimbursed the money immediately.

Date of experience: August 10, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Robert,
Thanks for sharing your feedback and experience with us, Robert!

GB
1 review
0 helpful votes
Follow Melanie W.
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All I needed was an updated CV and this website had my details from last year. So I paid £2.95 to convert it to Word document to send to Remploy. Just what I needed to start the ball rolling back to employment. Will be back again in the future. Would recommend to family and friends.

Date of experience: August 7, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Melanie,
It’s great to hear that you’re pleased with your job-ready CV. We’re here to help jobseekers get their CV ready so they can focus on getting the right job. Thank you!

GB
1 review
0 helpful votes
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Online CV
August 2, 2017

I subscribed to my perfect c.v. on behalf of my daughter who needed to create a c.v. for a college project & it was perfect for the task. My daughter was more than happy with her experience & will no doubt use this service when she eventually enters the job market for real.

Date of experience: August 2, 2017
Andy G. MyPerfectCV Rep
over a year old

Thanks for your review, Brian! Glad we were able to help. Have a good one!

GB
1 review
2 helpful votes
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Scam service
August 1, 2017

This useless company charged my account with £16.95 for a completely useless CV
I was not aware I was signing into a subscription package
BE AWARE EVERYONE

Date of experience: August 1, 2017
Andy G. MyPerfectCV Rep
over a year old

Thank you for sharing your experience with us, Anne. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.

GB
1 review
0 helpful votes
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Cancelled my subscription as format not in word and does not print out to my satisfaction. I cannot fault the customer service very polite and helpful.

Date of experience: July 31, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi George,
Thanks for your review, George! Glad we were able to help. Have a good one!

GB
2 reviews
6 helpful votes
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Used these guys once and got a job very quick using my new c/v so I recommend them for increasing chances of getting that new job,

Date of experience: July 29, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Tony,
We appreciate the positive feedback, Tony, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!

GB
1 review
0 helpful votes
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I was pleased with the pricing offered for a year subscription, but didn't want to resubscribe on account of the fact that when you download a CV into Word or PDF the formatting was extremely difficult to edit and the fonts were totally different to the web format design.
The program has helped me with CV writing but has not helped with creating word/pdf documents to use/print.

Date of experience: July 28, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Naomi. We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you get a professional CV that fits your needs. You can give us a call at 0808-189-0676. Representatives are available from Monday to Friday, 8 AM to 8 PM (CST), Saturdays from 8 AM to 5 PM (CST) and Sundays from 10 AM to 6PM (CST). Thank you!

GB
1 review
1 helpful vote
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The cv template was extremely easy to follow, but it stated that my subscription could be cancelled via my on line account, there was no where on the site for me to cancel had to phone customer services, very charming young man but really tried to sell me another month, not interested all I wanted was a cv.

Date of experience: July 27, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi, Shirley.
We greatly appreciate you taking the time to write this review. You’re an essential part of our business and provide great help when it comes to improving our customer’s experience. Please let us know if there’s anything we can help with.
P.S. You can cancel your subscription from your account- go to Settings>Subscription>Cancel (on the top right of your Home Page when you Login)

GB
1 review
14 helpful votes
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I have been charged 16.95GBP per month since March 2017 while I only subscribed for the 14-day trial. While it is stated that after 14 days the subscription auto renews, it's hard to notice because you subscribe for the 14-day service, not the monthly access, which is right next to it as if it is a different option. I called their customer service right after I cancelled my subscription to ask for a refund and, even though the guy could clearly hear my frustration, he suggested that I renew my subscription. At least, their customer service employees have a great sense of humour.

Date of experience: July 24, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Christina.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our CV and cover letter builder before deciding to purchase. The ability to print, email, or download your CV and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your CV for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!

GB
1 review
0 helpful votes
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Very Very Good
July 21, 2017

Great in updating CV & Cover Letter. Would highly recommend to check it out and try using the services.

Called to cancel my subscription, the customer services offered me a discount straight away with no hassle. A very pleasant personnel and excellent customer services.

Date of experience: July 20, 2017
Andy G. MyPerfectCV Rep
over a year old

Way to make our day, Agatha! Reviews like yours keep us going. Our customer service agents are always here for you so if there’s anything else we can assist you with, just contact us. Have a great one!

GB
1 review
0 helpful votes
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Need to create or update a cv? This site is the perfect accomplice. Still having trouble the customer care team give you hints, tips, and tricks to get your cv noticed.

Date of experience: July 19, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi William,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our CV builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience.

GB
1 review
0 helpful votes
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Great customer assistance, the person had a high quality of English language and literature skills, was very professional.

Date of experience: July 17, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Arana,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.

Texas
1 review
0 helpful votes
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Customer Service
July 17, 2017

Annette was great at fixing my unintentional billing and I was given no hassles. It's a great service but there are easy ways to charge your card unknowingly.

Date of experience: July 17, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Alek,
Thanks for sharing your feedback and experience with us, Alek.

Illinois
1 review
0 helpful votes
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Cancellation
July 17, 2017

I used the 14 day all access for a resume. I needed a general resume for my husband who needed one. The process of cancellation went smooth and the operator was extremely helpful and professional. I will definitely use the service again if needed. Lisa Duffey

Date of experience: July 17, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Lisa,
Thanks for your review, Lisa! Glad we were able to help. Have a good one!

GB
3 reviews
23 helpful votes
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The site itself is very easy to use, poor selection of formats unfortunately, probably because it's American not what we brits are used to seeing. However, due to my husband being taken ill after his interview, I was not able to get back to ' PerfectCV ' in time to cancel subscription prior to free trial expiry. No matter. He got the job and after 'chatting' with Ener she setup the cancellation for me. Hopefully there won't be anymore ' takes ' from my account - watch this space...

Date of experience: July 16, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Linda,
We’re proud to know that Ener was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

GB
1 review
3 helpful votes
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Terrible design
July 15, 2017

Extremely disappointed. No indication of payment until the end, then i felt i had little choice. No option to cancel subscription. Terrible quality cv and letter with awful formatting options. Should have done it myself. How do i cancel please?

Date of experience: July 14, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Ces, thanks for taking the time to tell us about your recent experience with our Product. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at Social@MyPerfectResume.com. With your message, please include the e-mail address or account ID used to create your account with us so we can locate your information more efficiently. Thank you!

GB
1 review
0 helpful votes
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Great service
July 13, 2017

Easy way to design your cv, I had some problems with the formatting so spoke to customer services via live chat who sorted it all out for me, cv looks great too

Date of experience: July 13, 2017
Andy G. MyPerfectCV Rep
over a year old

That’s what we like to hear, Lesley. Our customer service team is always here to help. Thank you for sharing your experience.

GB
1 review
0 helpful votes
Follow Phoebe T.
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Absolutely brilliant customer service - I called last minute to cancel my subscription before the monthly £16.95 charges applied to my account and the gentleman over the phone was extremely helpful and efficient in aiding me through the cancellation process.

Date of experience: July 11, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi Phoebe,
We’re sorry to see you go, but feel free to contact us if you have any further questions or concerns regarding our service. Thank you.

GB
1 review
1 helpful vote
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I have been charged £16.99 every month since July 2016. I have not signed up for this service and don't know why it is being charged.

Date of experience: July 7, 2017
Andy G. MyPerfectCV Rep
over a year old

Thank you for sharing your experience with us, Steve. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.

GB
1 review
9 helpful votes
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Had money taken over the cancellation time. I spoke to a man called angel who was very helpful and polite. I got a refund straight away. Bad company. Great customer service.

Date of experience: July 6, 2017
Andy G. MyPerfectCV Rep
over a year old

Hi, Paula. We greatly appreciate you taking the time to write this review. You’re an essential part of our business and provide great help when it comes to improving our customer’s experience. Please let us know if there’s anything we can help with.