From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Tried ringing and to cancel his subscription that until yesterday he didn't realise he was stilll paying for. Cant get through, absolutely disgraceful. Would like a full refund asap.
Hi Julia,
Thank you for sharing your experience with us, Julia. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Absolutely fuming this is a very bad site went to try and cancel my 14 day free trial and phone numbers don't work tried there online support no response tried email no answer they are just scam you take your money then ignore you there cv templates are rubbish just please don't touch them I will have to cancel my bank cards to stop getting charged as you can't cancel once you have signed up very upset
Thank you for sharing your experience with us, Justin. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Very annoyed, tried to cancel my 14 day free trial, telephone number just cuts off. Messaged through their system, 2 day response time which takes me over the 14 days so have now been charged. Terrible service DO NOT USE
Hi Julie,
Thank you for sharing your feedback with us, Julie. We apologize for the negative experience you had with our service. Rest assured that we will handle your situation as a priority. Please contact us at Social@MyPerfectResume.com. With your e-mail, it would be of great help if you could include the e-mail address used to create your account with us so we can locate your information. Thanks again!
Great service and friendly staff. Always available to assist with any issues and with building my CV
Hi Michael,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Thanks joe for your in depth explanation but i had go feel sorry about it but still. But friedy people need more guyz like him on every other side of phone cheers mate
Hi Mohammed,
Thank you for sharing your experience with Joe, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
The site is amazing, Best cv site in the business, And if you have an issue they wont let you down, I couldnt be happier than site
Hi Michael,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Thank you so much for your excellent and professional customer service Jaleel. Your tone was friendly, you were polite, helpful and explained what I needed to know very clearly. Thank you once again.
Hi Karen,
Thank you for sharing your experience with Jaleel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
The customer service I received from Bryan was amazing. Knoledgeable, professional yet personable all in perfect measures.
Bryan answered my queries quickly and efficiently - a reflection of a great business.
Hi kelly,
We’re proud to know that Bryan was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
The CV's look good, plenty of styles to choose from. The formatting wasn't perfect at the start but the customer service chat was able to resolve that quickly. Only the search facilities for text phrases could be improved. In overall: No complaints.
Hi Andrea,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
They really have great customer services spoke to Marcus and what an amazing member of staff. Keep up the good work guys! Thumbs up!
Thanks for your review, Lynna! Glad we were able to help. Have a good one!
I built my CV through the simple steps online which constructed an informative and professional looking cv which allowed to download, print and save it in various formats. All for under £3 for your first 14 days which was fantastic! After I had used the service and got a CV together I no longer required my subscription. As you can imagine some companies are not pleased when you have to call explaining why you no longer want to continue with them. I rang and a very helpful and kind lady helped me quickly and with ease to deactivate my subscription. She generously offered me some of the great offers and benefits that were available to me and when realised could not continue with my payments she understood and cancelled my subscription. No strings atttachted. I feel very comfortable and trusting that my money is no longer used for any further payments and I am trusting of the company, which is what a customer should want. I will defiantly be using this service in the future.
Hi Daisy,
Thank you so much for sharing your excellent experience with our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Absolutely brilliant customer service received on the live chat from Marcos. He was so helpful and did not give up until my problem had been resolved. Wholeheartedly recommend. Thanks so much.
Hi Amanda,
Thank you for sharing your experience with Marcos; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I was very impressed by the perfectcv costumer service, responded quick, and very polite would recommend to anyone
Hi Issac,
That’s what we like to hear, Issac. Our customer service team is always here to help. Thank you for sharing your experience.
1st after building my CV I have got an amazing you so thank you!
2nd Amazing staff, thank you for refund and understanding, I was never serviced with such an easy approach!
3rd I will recommend you to everyone!
All best,
Xx
That’s what we like to hear, Andriana. Our customer service team is always here to help. Thank you for sharing your experience.
Got the 14 day access and they billed me the following month for the usual £16.95 called and they refunded my account and gave me 1 month extra at the introductory rate. The cv builder was extremely useful and would recommend this to anyone looking to get a professional cv although you must be aware you are automatically signed up to the usual monthly price unless you close your account when the 14 days is up.
That’s what we like to hear, John. Our customer service team is always here to help. Thank you for sharing your experience.
I signed up to get a CV. I discovered three months ago that this company have been taking 25 euro from my account every monthThis is a scam
Hello Patrick,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
The site was really easy to use, the prompts for each job role were very helpful to use as a template, they also served as a great memory-jogger as I was having to create a CV that went right back through my work history. My CV ended up looking really good and I was extremely pleased with the result. I had absolutely excellent customer service from Edward who helped with a query on my account.
Thank you for sharing your experience with Edward. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I stumbled on this site in my quest to create a CV. It was easy to navigate and very helpful with suggestions. I had pleasure in dealing with Carmen via a Web chat who was beyond helpful. In all I was delighted with my CV and did in fact get a perfect result
Hi Mary,
We’re proud to know that Mary was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I was not aware that i was getting myself into a subscription pack of 16.95 pounds a month but after talking to the customer service, they kindly processed my complain and offered me a refund with great patience. They are really understanding and responsible.
Hi Joey,
That’s what we like to hear, Joey. Our customer service team is always here to help. Thank you for sharing your experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us, Sher. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.