From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Very good service with a easy platform where you can create a good cv in 10 minutes with professional staff that was able to answer to my questions and to provide a good servide
I thought that the site its self was well crafted an the methods were easy and simple, however be aware that it cost £2.95 to have a membership for 14 days as they do not state that at the begging. Also Cancel the member ship afterwards, as they charge £16.95 each month, this happened to me but I rang them up and they were really nice about the situation and refunded the payment straight away and sent me confirmation email. Overall good experience, just b aware of the memberships and payments that youre making.
Hi Atiha,
Thanks for sharing your feedback and experience with us, we'd like to clarify the following as well:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
This site was more helpful than others,,. Making me the best cv that I've had ti'll now.
Nice and friendly staff, and posibility to delete your account.
Hi Diana,
Thank you for your kind words, Diana! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
Great stuff everything about this experience for me was great. I mean it was great no other words come close other than great
Hi Andrew,
Thanks for sharing your feedback and experience with us, Andrew!
Ive had a similar experience to a lot of others. Even though I cancelled as soon as I had finished my cv, they proceeded to take £16.95 from my account the last two months.
Beware
Hi Archie,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I was aware I signed up for the free trial, but I was sure to cancel it on time once I had in possession of the digital copy of my CV. The person who helped me as I wrote my CV was there as witness to me cancelling the subscription on my account.
Yet I have just found out nearly £100 had been deducted from my card in the span of a few months without my notice. I'm disappointed and shocked. Will be contacting my bank since I don't trust these people to do anything about refunds.
Hi Skylark,
Thanks for bringing this to our attention, Skylark. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I have just had to cancel my bank card as they are taking money from my account that I did not authorise or sign up to. Its a scam
Hi Gill,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
DO NOT USE THIS SERVICE AT ALL COSTS!
I have made the same experience as the other people here.
I have used the service once and then never again!
You get no notification that you use the service and no clear information about the costs. No confirmation emails, no receipts, nothing!
The answers to these threats and complains here only display bad justifications in the lack of sufficient awareness of the price of the service!
I got charged 11 times 17 pounds for about a whole year!
I want that money back!
I am going to have a talk with my lawyer and I am in contact with the legal office department of my bank as well as the police in this manner!
Hi Tim,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I have just realised that this company have been taking money from me since September and I didnt sign up to a subscription with them! I called the company to explain and they said that I havent cancelled my subscription - online scam that I am now going to have to report to my bank as a fraudulent transaction - do not go near this website!
Hi Charlene,
Thanks for bringing this to our attention, Charlene. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
They have continued taking from my account despite me cancelling subscription. Unfortunatey they also do jot have facility to cancel online. Do not use as misleading the public and a waste of time. I would like a full refund and explanation why this was not cancelled and full guarantee this has now been dine. I will report to bank as fraudulant transaction. Id *******
Hello Michellemi,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at Social@MyPerfectCV.com. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
Like everyone else on this link I only found after falling for this damn scam, this website will take your money once, let you think you have cancelled it and then keep taking it. The useless CV's don't even download properly, thought I had wasted only £3 but now found it was more when I checked my bank statements. I'm going legal because it's the only way to stop these B******s
Hi Mandy,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
We’re sorry to hear that your experience with us was less than great; is it possible to continue our conversation via DM?
BEWARE - SCAMMERS IN ACTION!
Here is my experience with my perfect CV:
I needed to refresh my resume, and after looking at different websites I fell for MyPerfectCV, they had a lot of different layouts I liked and it seemed rather inexpensive - I could get a trial for only a few euro's.
I signed up and made an account, I paid for the service and then I went on and deleted my payment options afterwards.
All was dandy and OK, up untill I reviewed my bank transactions, My PerfectCV had taken 24.99, I then logged back in and much to my despair - The payment option was still there on my account as being my credit card.
I was unable to retain an account there without it keeping my payment details, so I went on a deleted my entire account thinking that was it.
BUT IT WASNT - Dec 4th 2017 - MyPerfectCV has withdrawn yet again - 24.99 without me even having an account with them, they are unreachable by any of the phone numbers and they do not reply to emails sent asking for money back.
I have had to cancel my creditcard as of Dec 4th 2017 in order to get rid of them.
Hi Dennis.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I used there website once to create a cv and payed around £3 and after that I cancelled my subscription and the continued to take my money charging £17 a week, I want my money refunded!
Hi jnfjkdnjks,
We’re very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we need to request some information regarding your account. Would you mind if we move this conversation to a direct message?
I used your site as a one off in may but you continue to take money from my account! This is fraudulent! I want this account closing Id ******* and money refunding ASAP
Hi Beverly,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I created a rough CV a long time ago and then cancelled my subscription but looking through all my bank statements last night I discovered I've been charged £16.95 ever since, they've took £104 from me even though I haven't been back on their website for a very long time and got told my membership was over!
Hi Lois,
Thanks for bringing this to our attention, Lois. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
How my subscription can be CANCELLED?
As I was already charged twice:(
Is it possible to be refunded?
Hi Mareia,
Thanks for bringing this to our attention, Mareia. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I work for the bank and this is a pretty well executed example of fraud.
The initial service was excellent, however after reading the abundance of reviews and experiencing the unexpected billing myself - make sure you steer clear. Elaborate hoax to give someone a short-term benefit but reaping the rewards of non-existent contracts in the long-term.
I have tried to cancel my subscription and get a refund for this. It was agreed but the confidence of the staff member on the phone has left me with some serious doubt as to whether this will actually be actioned. However, I have received a confirmation email so will see what occurs over the next few days.
Hi Tom,
We are very sorry about any inconvenience that this may have caused. We want to be able to give you peace of mind, and confirm that your account has been cancelled as per your request. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Have tried repeatedly to cancel my subscription, called both customer service numbers just to be put on hold for 20+ minutes only to reach an answering machine. I have emailed multiple times requesting my account to be cancelled with no response yet again. My account ID is *******, please cancel my account ASAP!
Hi Hannah,
Thank you for sharing your experience with us, Hannah. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I need to cancel this! No one answers the phone and you leave a voicemail finally and no one gets back to you. I have emailed as well. Help!
Hi Zoe,
Thank you for sharing your experience with us, Zoe. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Just seen this company has been charging me £16.95 per month for a rough cv I did with them months ago. No renewal notices sent!
The Competitions and Markets Authority state:
If a business offers a subscription service or other long standing rolling type of agreement, for example, mobile phone contracts, insurance contracts, then businesses should make it clear how the subscription will be renewed, provide renewal reminders and allow customers to cancel without having to pay cancellation costs or give lengthy notice periods to cancel. Automatic renewals without sufficient reminders are likely to be regarded as unfair terms as are long notice periods or cancellation fees.
In response to Andy: Where were my renewal reminders sent each month? I am just checking other review sites and this is happening to hundreds of people each month. Surely this proves you are not making it clear enough!
Hi Sarah,
We would like to respectfully address your statement that we were not authorized to debit your account. Once you enroll in our services, an email is sent confirming your subscription as soon as you completed the purchase. The confirmation email states: "Your subscription begins immediately and renews automatically" followed by the corresponding date and purchase price. For our subscription details, please refer to our Terms of use and/or the confirmation email sent once you enrolled. Regarding the initial confirmation email, please check your email account inbox and trash/spam folders. If you can’t find this email, let us remind you that on our sales page on the same website, we state that after the 14 day trial period your account will automatically enroll onto a subscription service billed every four (4) weeks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samuel,
We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!