From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
It's a great service for editing and creating CV's. The customer service team were very accommodating and polite. Good work!
I had problem with 14 day trial and monthly subscription option - they helped me immediately so I could continue in less than a minute
Hi Eugene,
That’s what we like to hear, Eugene. We’re always here to help whenever you need us!
I as a student was looking for an internship, so it was important that i have a professional impression on the employer through my CV. After finding about this website i was able to create a good CV in a user friendly way.
Hi Fahad,
Thanks for sharing your feedback and experience with us, Fahad!
I'm impressed and surprised. This website looked very serious, very well done service. And just to be neutral the website did a good job with my CV.
(!) But the notification on the automatic subscription is written in light grey down the bottom, you would not expect it from a serious site that cares about their reputation.
And I see people are complaining since 2017 and they have not changed this!
I'm disappointed. I'll never use this website again because they are cheating and they know it.
Hi Yuliya,
We're sorry you didn't had the best experience with us. However, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. If you have any questions, feel free to contact us at 855-213-0348.
Best custom service I ever had, very friendly environment and in just a few stepts you get what you want
Hi Andrey,
Thanks for your review, Andrey! Glad we were able to help. Have a great day!
My complaint is as below -
Hello there...
I imagine you must get this a lot, but I am very curious to know why it is that I appear to have had a monthly subscription set up for your CV Building "service"?
Generally speaking I don't tend to build so many CVs on a monthly basis that I feel the need to pay a whopping £16.95 for the pleasure.
I would venture to guess that most people in their right minds wouldn't pay this sum for the once off service much less the monthly version of what can only be described as a "disservice".
There are 2 things which I would kindly request to be enlightened on...
1. Please can you provide me with the exact wording which is used to ensure that your customers are fully aware that they are entering into a monthly billing contract for your service, and where this can be found?
2. For this sum of £16.95 per month... what is it exactly that you are providing? Other than, of course, a platform with which to scam unsuspecting job hunters whom, it is probably safe to assume, are in a less fortunate financial situation than most.
Lastly I must insist that you reimburse my account for all fees taken AFTER 16th January 2018.
I look forward to hearing from you.
Regards,
Tom
Hi Tom,
We would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
There are several ways to cancel including via phone, live chat, e-mail and self-cancellation in your 'Account Settings' as well.
Also, the paid subscription gives you the ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription, also, to Find 1,000's of jobs for every industry —new jobs added all the time at our Ultimate job board, choose from professional templates and designs in our CV Builder, our CV Check allows you to Scan your CV common errors and how to perfect it, find Interview tips and advice, and also have a professional covering letter using our Covering Letter Builder.
I have found cover letter to be extremely user friendly and staff is very polite and helpful. I dealt with Danny and was able to cancel my subscription within minutes because I already got a job using the cover letter. It was less than a week and landed a job. Thanks to cover letter, I would highly recommend this service to all who are looking to gain employment and they have so many different cover letters to chose from and its really easy. I think the most difficult part was choosing the one for me. And thats not really a bad thing. Thanks again for your help and just give it a try and see what happens in your job search. Mine is over and I landed a job that I couldnt wipe the smile off my face after leaving! Well done!
Hi Joseph,
We appreciate the positive feedback, Joseph, and we’re glad we were able to help you in your job search. Congrats on the new job!
Great help and services thanks for sorting out my problem that was meant to been done in February many thanks
Hi Joanna,
Thanks for sharing your feedback and experience with us, Joanna!
A very patient and well spoken guy answered my queries with great knowledge and understanding of the system. Thank you! I have now applied for the job!
Hi Jackie,
You just made our day! We strive to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s’ experience. Thanks again!
Brilliant customer service. And now I have to write at least 100 characters so ignore this bit.
Apparently thats still not 100 characters.
Hi Jack,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
The customer support experience here for me was excellent, I called to cancel my subscription after I billed and they even gave me a full refund! Andrew was extremely helpful and friendly when it came to my questions and concerns. He totally understood where I was coming from and helped me figure out a payment plan that better suited my financial situation. Thanks Andrew!
Hi Henry,
We’re thrilled to hear that Andrew was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your comments. Reviews like this really make our day. Thank you so much!
The CV builder is very easy to use and the tips are brilliant in helping create a great CV. I would definitely recommend this site to friends and family
Hi Steve,
Thanks for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck in your job search.
I'm impressed with the quality of service, I've been assesed by Gentlemen called Allan Mendez and I would recommend the services...
Hi Alexandre,
Thank you for sharing your experience with Allan; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
This service is extremely good to find a job and make yourself known to the employers in a professional way. I will definitely use it in the future and recommend it for anyone looking for a job.
Hi Rachid,
We’re excited to hear you feel that way about our resume builder. Have a great day!
Good customer chat experience, I initially called to cancel my account but after my online chat where I was made aware of the benefits and low monthly fee - I didn't much convincing it was value for money
Hi Stuart,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
I had a very good customer service experience with this company. I called to request to cancel and unsubscribe from the services and everything went very smoothly.
Note: **When you want to cancel from future payments before the 14 day trial finishes, make sure that you reply to the welcome email that you would like to cancel, or cancel directly from your account on MyPerfectCV. Unsubscribing from the email will only unsubscribe you from receiving any emails from them.
Overall, navigating through MyPerfectCV was easy and it helped me created a great CV and now I am happy to say that I have a job starting on the 26th Feb! :)
Hi Izabela,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
Initially the CV format was really attractive and during the process after saved all steps in the system all the sudden the CV disappeared. A glitch that could not solved. Not worthy.
Hi Emilio,
Sorry to hear about this situation and we apologize for the inconvenience this may had caused. I'll be more than happy to assist you and escalate this issue to our Technical department, and see if we can fix this for you. Shortly, you'll receive an DM from us!
Friendly and to the point no hassel. For want I wanted tooken care of quickly and professional. Will definitely use this service in the future if need be.
Hi Josh,
We’re sorry to see you go, but feel free to contact us if you have any further questions or concerns regarding our service. Thank you.
Helped me design a brilliant c. V which helped me secure the job i wanted. Very helpful and friendly when i finished my subscription and offered me some very good deals which at present i do not require but will definitely remember if i need their services in the future. Leaving your subscription open for a few days also means i can change my mind if i need to. Thanks to eduardo in customer services for being so friendly and helpful.
Hi Miriam,
We’re proud to know that Eduardo was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Helped me to create a CV which I have always struggled to do. Was easy to use and gave informative hints and tips along the way.
Was really easy to cancel my subscription. I was worried initially that there would be a clause to it but there wasnt and it was cancelled without any struggle and was really quick and simple to cancel.
Will definitely recommend
Hi Faye,
Thanks for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck in your job search.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!