From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Great service, handy and good-looking templates really help with what a good CV should look like for someone less in-the-know. Just wish I didn't have to pay for it
They take your money without making it clear
Terrible service
Anyone who has hiven them 5 stars was prob working for the company
Or paid to do it
-Hello, Barbara!
Thank you for your feedback!
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Payment Processing Page
-Confirmation Page
-Payment Confirmation E-mail (Immediately after you complete your enrollment process you receive a automatic e-mail stating the date and amount of the auto-renewal.)
Again thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better, and listening to our customers is a big part of that. With that in mind, we’ve passed your comment along to our team so we can keep improving. Please contact us if you have any further questions or concerns about our products and services.
-Best regards,
MyPerfectCV UK
Customer service rep Krystian Rodriguez was ultimately helpful and friendly. Promote this guy for his persistance and endless desire to assist
-Hello, Emil!
We’re thrilled to hear that Krystian was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your thoughts. Reviews like this really make our day.
Thank you so much!
Called MyPerfect CV because I had a question regarding my account.
Customer service rep spoke clear English, was helpful and sorted my query out straight away.
-Hello, Gerard!
That’s what we like to hear! We’re always here to help whenever you need us.
Very helpful and easy to create, highly recommended, very simple instructions and step by step communication
-Hello, Rob!
You just made our day! We strive to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
It's really helpful, loads of options to tailor your CV to match the role you wish to apply for. Also very professional and the site is easy to use. Only suggestion I would make is to make it clear at the time of purchase that you are in fact subscribing and will pay a monthly fee. 4 stars from me :)
Hi Maria,
Thanks for sharing your feedback and experience with us, Maria!
Will auto charge your card/bank every month if you don't cancel it, what on earth?! Surely they have to mention this!
Hi Barbara,
We apologize for the confusion this may have caused. Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When signing up for our product you agree to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
When we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as the sales page, payment page, processing the purchase and after the purchase on the confirmation pages. We also send a payment confirmation e-mail immediately after you complete your enrollment process stating the date and amount of the auto-renewal. (Automatic emails can get redirected to your spam/junk folder, so be sure to check these folders if you cannot find this email.)
Its very easy to build your CV and the layout is very professional, it has monthly automaticly fees
Hi Hadi,
Thanks for sharing your feedback and experience with us, Hadi!
An easy to use site which gives you ideas and a modern-looking CV.
A little expensive per month. Easy to contact the customer services to cancel. Reduction was offered if I continue, but I am not looking for work, only volunteering roles... which I have secured via other channels.
Hi Patricia,
Thank you for your comments on our resume builder and customer service team, Patricia.
Larry with customer service was very understanding and well spoken. Opened my eyes to many more of the features the site has to offer!
Hi Ethan,
Thank you for sharing your experience with Larry; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Refund my 20.95 Pounds otherwise i will do the complaint as without my information you have charge my debit card.
Hello, Bhagwat!
We're so sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. We'd like to make things right with you. Please get in touch with us at:
Social@MyPerfectcv.com
If you could include the Account ID or e-mail address associated with the account so we can locate your information, which would help us enormously.
Thank you!
Great customer service. Very helpful, and efficient to use. It is another big plus for a service that is highly valuable anyaay. I will always recommend this company.
Hi Cassell,
Thank you for sharing, Cassell! Our Customer Service team is committed to providing excellent service and it’s great to hear we delivered our promise for you. If you need further help, let us know!
I created my C. V it was so easy, there are so many different templates to use, the finished item looks so professional, when I wanted to cancel my subscription Marianne was very helpful and was not pushy, she offered me a discount if I wanted to stay with them but as I wanted to cancel she made it so easy and cancelled it for me.
-Hello, Maxine!
Thank you so much for sharing your experience with our agent Marianne. We’ll be sure to pass along your positive feedback. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.If there’s anything else we can assist you with, don’t hesitate to ask!
Thank Marianne for providing useful information and with a well understanding of my needs. It was a very pleasing experience in the chat room.
-Hello, Sherry!
Thank you so much for sharing your experience with our agent Marianne. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Great service, easy to use and thanks to George C who was very helpful when phoning with a query, made it easy to cancel when we were finished with the service. Thank you
Hey Dean, hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
Thanks Edwin for your efficient assistance today! The customer service was quick and professional and my issue was sorted efficiently. Both times I requested chat support I received it to to my satisfaction. Thank you again. I'm happy with their service so far and I recommend it.
Hi Daniel,
We’re thrilled to hear that Edwin was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your comments. Reviews like this really make our day. Thank you so much!
Edwin was so helpful and patient today and sorted out my query professionally... Many thanks
Hi Sherry,
Thank you for sharing your experience with Edwin; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Very professional and easy to talk I got excellent costumer service give you a lot information.
Than you
Hi Tanya,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
Customer services employee Warren was very helpful today so thank him for being polite and proffessional
Hello, Mark!
Thank you so much for sharing your experience with our agent Warren. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
-Best regards,
MyPerfectCV UK
I unfortunately had to cancel due to personal reasons. I got in touch today and asked to cancel my account. They were very professional about it all.and curtious.not making my curcumstancies of having to cancel an issue
I actually did get a part time job through them and using the cv i made was very good.
Thankyou for cancelling so quickly and helping me out.
Hi Marjorie,
We appreciate the positive feedback, Marjorie, and we’re glad we were able to help you in your job search. Congrats on the new job!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
-Hello, Haedyn!
We appreciate you taking the time to write this review.
Your feedback will help us provide an even better experience for our customers and It’s great to hear that you’re pleased with our resume builder. We hope it makes all the difference in helping you get the job you desire.