From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I contacted customer services with a query and my questions were answered immediately by a very courteous and professional representative.
I would have no hesitation in recommending this service.
I have reported this as a scam and fraud as it genuinely is. Their "trusted partners" on the website of the 6 on there only 2 exist and the 2 that exist have no link or knowledge of the existence of this company. The terms and conditions state "if you purchase any services from us either on a one time basis or subscription, you are giving third party vendors permission to store your PAYMENT INFORMATION!" This company, of which I have no knowledge, has my card details and has taken 8 x payment of 23.80 sometimes more than once a month. When I enquired as to their registration number, which they are legally required to provide me it took 45 minutes to get a response. At this point they have come up with a company called Be Bold registered in Orpington and told me they were an affiliate company. When I checked this company there are no registered affiliates. Therefore their terms and conditions are a load of BS. Get your money back, these guys are fraudsters! Clearly the 5 people that rated them 5 stars work for them because I know that no one could possibly rate these thieves with 5 stars.
We appreciate you sharing your experience with us, Lucy. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
You fill the form to make your free CV, which is after all not free...
So ok, you spent some time building it, you pay the one off...
Except it is not a one-off, it is a subscription.
So, when you look for a job, you are so rich that you will be paying £16/month just to have your CV kept on their system? What a joke! And what a SCAM...
We appreciate you sharing your experience with us, Oli. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I was initially given the impression that creating my CV would be free, then a fee of £3.00 to pay after putting in all of the text. After doing all of that work I rather paid the fee. I have now noticed that they have taken £16.95 per month since and cover themselves by saying that that it states that it is a subscription on their website, Perhaps it is hidden in reams of tiny print but that was definitely not obvious in anyway. After all, who is going to pay £16.95 a month for THE SAME WORD DOCUMENT? I am currently claiming this back with my bank who said that they get a lot of these calls.
We appreciate you sharing your experience with us, Michelle. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
So... agreed to pay £1.95,
Be careful we now notice 4 x £23.80 have been taken!
Lots of similar cases on this site.
Why no action from consumer protection authorities& who do we contact to take these con men down?
We appreciate you sharing your experience with us, Keith. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
DON'T give these scammers your bank details, 3 months after repeatedly trying to cancel, they are STILL taking nearly £25 from my account each month.
I have had to contact the fraud department of my Bank to resolve this.
We appreciate you sharing your experience with us, Neil. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I would like to say how very happy I have been with the very professional and caring attitude of this company, everything was self explanatory and when it came to ceasing my subscription as I have now found employment I communicated with Edgar who could not have been more helpful. Thank you to everyone involved, was great. And I know that the option if ever needed again will be there.
Karen
You just made our day, we strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
Have ripped of my husband for 4 months@ £23.80 per month. Only agreed to £1.99. Hope the thieving bastards get deep karmic justice.
AVOID like the plague.!
We appreciate you sharing your experience with us, Julie. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Took me over my limit on my credit card before I'd even noticed. Operates from Luxembourg. Can someone stop them please!
We appreciate you sharing your experience with us, Kenny. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Do not go near these Cowboys have scammed me 23.80 for four months thought I had paid 1.99 trying to get it back off my credit card company
We appreciate you sharing your experience with us, Debra. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Get your bank to stop payments immediately. Absolute con artists. The phone numbers also don't work.
We appreciate you sharing your experience with us, Erin. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Took me for over £65 before I realised.
Do not sign up. There are iPad/tablet apps for free that do a much better job.
Rip off merchants.
We appreciate you sharing your experience with us, Michael. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I dont even recall signing up to their "service" i know me and if i had it would have said it was free, i'd definitely never pay £23.80 a month for a unused or even used CV tool... absolute con artists!
We appreciate you sharing your experience with us, Nadia. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I have cancelled my subscription so why has the money still come of my account?
We appreciate you sharing your experience with us, Linda. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
They charged me 1.25,4 times and after a week 29.99 euro, haw is this possible when on the site it shows 1.25, and I've only downloaded once
We appreciate you sharing your experience with us, Ana. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Should of read the reviews first, cancelled the subscription straight away after reading the reviews, shall pop to my bank to ensure no payment comes out next month, it's crap when emailing the CV, appears all mixed up and half of it is missing
We appreciate you sharing your experience with us, Cliff. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Robbed me over the past six months. Took over 200 from my account. Dirty bastards
We appreciate you sharing your experience with us, Thomas. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
They told me I paid £ 1.95 then charged me again without my consent with another 23 pounds. Saying that I signed a contract with them... They are liars
We appreciate you sharing your experience with us, Florin. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
These conmen will rip you off by signing you up for monthly contract in the small print anyone that gives these clowns more than one star must be working for them hope the money you con off people brings you nothing but misery.
We appreciate you sharing your experience with us, Gareth. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
The dirty little rats at this company have managed to drain £20 extra out of me for a hidden sign up charge. Trust me I will find you and I will hurt you.
We appreciate you sharing your experience with us, Damien. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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