From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
It doesnt state obviously and in flashing lights you have to pay once cv is completed. But after you have completed it, for £2.95 the level of customer service to alter/modify and edit to get your CV is very good, it is money well spent. They spend time fixing page breaks and spacing etc. try contacting them. Very helpful experience i had this evening.
Its a total bull$#*! and scam... i payed 2.40 euros to get cv that said in no addition that needs to be payed at all but after spending an hour writing i needed it so i bought it. After all, they kept my card info on their page, and charged me 16 GBP 15 days later for nothing! Nothing! Its a total scam, thetly rob ppl and hack your card... NEVER EVER pay them a cent ppl
We appreciate you sharing your experience with us, Kristina. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
1. Spent so much time editing it in the hope it would format well across two pages. Literally hours resetting and re downloading into PDF in the hope it would work. It would have been easier to type myself but as i had paid
2. Didn; t know I would have to pay to download it! Not clear on your advertisingunfair scam!
3 Your website is slow this morning making even more time wasted.
4. sorry for the bullet points but thats another thingsome points have bulets on P1, others on P2 do not when downloaded in word and then NO opportunity to edit them in.
5. A complete waste of time and money. Would not recommend!
HI Rebecca,
Thank you for your feedback and for sharing your experience with us.
Trying to update my c. V and it kept deleting my data, first it deleted details from my currant job information in my work history, then from accomplishments, next affiliations, certifications, and finally the dates from my work history. It wouldn't let me fill in a job title on one of the in built statements. It also decided to keep some of the writing blue and larger than the rest and wouldn't let me change that either. The customer service on the other hand was excellent, went through the online talk help, most of issues sorted will try again and re input the information lost to see if it works now.
Hi Tiffany,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. We wish you the best with your job search.
I loved this website, hassle free of sparing hours of writing and built in helping make it very easy.
Hi Padmaja,
Thank you for this review. We are thrilled that you were delighted with our website how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I am really happy with my customer adviser, i said to him i do not speak that much english and he was really helpfull and talked to me slower, you could be really happy with him and his name was Noamar, thanks for him
Hi Marian,
We are thrilled that you were delighted with how Nomar was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The website lives up to its name. It will make you a solid CV, no doubt about that. I actually made a number of CV's using this website and managed to bag a number of interviews. I had a few issues with the billing and used the 'live chat' option and I'm glad I did! The person I was paired with was amazing! Very helpful! Very kind! Very direct and straight to the point. I will for sure be recommending this website in the future. Once again, thank you for the amazing customer service. Thank you for the amazing service and help. Thank you. God bless you. - Akeel Ahmed.
Hi Akeel,
Your feedback is an important part of our efforts to keep customers happy, In fact, we rely on it to continually improve our customers’ experience. We strive to deliver an outstanding customer experience with a top-notch service team. Our service is aimed to be easy to use without compromising quality of the finished product.
Thank you for your feedback and for rate us with five stars.
Automatically takes a monthly direct debit from your account, £25 in my case, does not send you invoices - or any further communications of any kind - website does not allow you to automatically cancel your subscription - website does not give any details on your subscription - customer service line goes straight to voicemail. This is simply a method of getting your account details and taking as much money as they can before you notice, then make it difficult to cancel the direct debit
Hi Simon,
Keep in mind that MyPerfectCV is a resume builder that gives the user a chance to try our service prior to commit to a full access subscription. Once you finish editing your resume, the service allows you to download the free text version of the resume or save it in your account for further review. The options for emailing, downloading and printing the resume in Word format are part of the full access subscription. To further our user experience, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Best Regards,
MyPerfectCV
Did my CV and sent it off to potential employers was offered a job with 36 hrs the service is first rate. Highly recommended
Hi Paul,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best.
We wish you the best with your new job.
Its a quick and easy site to use and helps you create the CV that is tailored to your skills and particular job field! I would recommend highly!
Hi Natalie,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Although calling itself a free CV builder, you can't actually access anything unless you pay - so you can spend a couple of hours writing it up just to have it ask for money at the end
HI Joe,
Thank you for your feedback and for sharing your experience with us.
When starting to write my CV, i didn't realise that you had to pay for it. I decided to go for the monthly option but it taken 59 pounds out.
I rang Customer Services and they refunded my money and give me a month at a good rate
Very happy
Hi Claire,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
I needed my old CV dolled up, the format looked ancient. So I googled it, found MyPerfectCV and got to work. Site works well, good templates, no bugs or errors. Then when it came to downloading my CV they asked for debit card details and gave a 14 day free trial. (I knew it was coming) So I did that and then (of course) forgot to cancel before the auto-subscription kicked in. I logged on to their Live Chat and pleaded for mercy (I was only a day late and there was no pending transaction showing on my bank statement). The assistant asked me for feedback, I responded favourably, then he offered me a massive reduction. £3 a month down from £16.95... And so I reasoned, that since I really should be more proactive in my quest for new work (and don't the weeks fly by so fast) I decided I might as well stick around for a month or two. Their swanky CV and cover templates could make all the difference! ;)
HI Daniel,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We wish you the best in your job search.
Avoid this site as you will spend ages filling in the details of your C. V only to find you have to pay. Monthly apparently. Luckily I stopped half way through as I was suspicious that such a slick site could be free. I would have given no stars at all!
We appreciate you sharing your experience with us, Mike. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Had trouble changing font and colour in two sections of my CV and Marcos had it sorted within five mins... very happy overall with ease of site and the availability and knowledge of live help team... thank u
Thank you for sharing your experience with Marcos, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
The actual site was easy to use they are really helpful with information on review of my CV. When I had to cancel my customer service guy Marcos So stressed Figueroa don't know if that's his real name or not you never know with the online help thing s but he was great really helpful made the process quick and easy.
Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch, Gemma.
Fantastic help with CV lay out, styles and content. I put together a an amazing CV in no time. Very good with working on cVs from scratch. Also very easy to upload older, existing CVs and improving/editing them. I could not recommend "My Perfect CV" More!
Thank you for taking some time to review us, Silvester! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
Very useful for helping you contruct your CV. Guides you through each step, ensuring that you get all relevant information in. Gives you great pointers to know what companies are looking for.
Thank you for your review, glad we were able to help, Chris.
Will be contacting the fraud department of my bank tomorrow, they took £17 out of my account for a free service. Thieves.
We appreciate you sharing your experience with us, Tracey. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Before I signed up for the paid service I read some reviews. Most were negative but I liked how my CV turned out and couldn't find a way to get it off the site without paying. Then I saw something interesting on the site and that's when I realized.
Most people don't even bother to read the not-so-fine print. Most people here are whining about charges but I read them right off the first email I got. It tells you to cancel before the trial ends if I don't wanna get charged again.
You know what I did? I cancelled it and all was good. I get the site is meant for people that don't know a whole lot about Word and things like that (like me) but these idiots don't even READ. It's a miracle they have any money in the first place.
We appreciate you taking the time to write this review, your feedback will help us provide an even better experience for our customers, Ed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lucy,
Thank you for your feedback about our Live Chat experts and how they were able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.