From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Victor who I spoke with on the phone is a gentleman, really polite and helpful, solved my problem in minutes
Victor takes his time and explains everything in detail. He is very friendly and efficient He also explained the advantages of having my perfect cv
Thank you so much for taking a moment to recognize Victor for he's efforts and willingness to help with your query, Sebastian.
My chat was lovely, they really helped me out and really polite. Even when I was unsure about the terms and conditions they patiently explained to me my options and truly helped me out.
You are always happy to help out our users, Jo!
We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
I am very pleased with the service received over the phone today from Victor, such a down to earth guy! There was no robotic responses or 'let me get you off the line as fast as possible' attitude - human and kind service, I am impressed!
Happy with the discount offered too.
Hope the team stays safe and I am grateful for the lovely service in these troubling times!
We're always committed to providing excellent service and it’s great to hear we delivered our promise to you, Polina. We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
If you need further help, let us know!
I would like to thank Victor Vargas who helped me today. I called up with a query and got through quickly and easily. My call was answered by Victor who was friendly, helpful and very knowledgable. He helped me with efficiency and kindness and i was very happy with the solution provided. Thank you for your help and kindness, I am very grateful.
Hi, Rianna
Thank you for taking the time to let us know your feedback about our agent Victor, we’re always happy to hear it!
We’re constantly looking to improve our services and listening to our customers is a big part of that, we’ve passed your wonderful comments to our agent.
I would like to extend my appreciation to Viktor who helped me get my problem resolved quickly and efficiently.
Thank you for leaving a five-star shout-out for our agent Victor for helping you resolve your query, Jeevakanth.
I would like to extend my appreciation to Sheldon who helped me to get my problem resolved fast and efficiently. This website is a excellent tool in getting the perfect CV! `
Dan G
Hello, Danny
We appreciate you for sharing your experience with Shelton. We strive to provide an A+ customer service experience with a one-stop approach to any situation, your feedback helps make our service even better.
Once out get your head around it, it's easy, helpful and enjoyable to do, a very helpful amaerican lady help me cancel my subscription in minutes as I found my new job within days of my CV going to 2 jobs , a big thank you
You are most welcome and congrats on the new job, Sean! We appreciate the positive feedback and we’re glad we were able to help you in your job search.
I was trying to cancel my account, for would not plan to use in the near future. However, the customer service explain to me a lot of features of this account which I did not realise at the beginning. I decided to keep at the very end. Very good services
Thank you so much for taking a moment to recognize our agent for his efforts and your willingness to stay with us, Xin!
I started off aggressively on the phone as I thought I was incorrectly charged, however after calming down I was told why and how it was charged, they had in fact charged correctly... They were very understanding though and actually refunded me, and lowered my monthly figure, very helpful!
Thank you so much for taking a moment to recognize our customer service agent for his efforts, Anthony. Our team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Your site is really helpfull and simple, but I think will be better if you will make a " cancel subscribtion" option. Thank you
You are most welcome, please know that we do offer self-cancellations which you can process directly from your "Account Settings", Eduard. If you ever need any assistance with your account simply let us know.
Very good costumer service received.
The lady was very helpful and I did not have to wait ages to get an answer.
Thank you!.
You are most welcome and thank you for sharing your experience with our agent, Roberto. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation and your feedback helps make our service even better.
Contacting one of representatives of perfect cv was a great experience and the request I had was just done in a few minutes. Recommending to everyone
Thanks
We absolutely love recommendations, Mustafa! Thank you for sharing your positive experience with our customer service agent!
The help was amazing and very helpful. I thought that it was helpful because you fully explained the whole process and made it very easy to understand and I also felt like I was in his best interests in terms of helping me and fully explaining he process. This review is for Ronnie Samuel.
Hello, Ethan -
Thank you for sharing your amazing experience with our agent Ronnie. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation, your feedback helps make our service even better.
Ronny was very kind and understanding and I was able to feel very satisfied from his service. He was aware of my needs and ensured they were met. However, if it wasn't for him I would have given this review 1 star. Please understand you are choosing the wrong way to MARKET a product. Essentially, you are scheming customers 16.75 for a CV template. Ask yourselves, what you are making your customers do. I hope you take responsibility for this serious issue in the future as your refund system is just as SHOCKING.
Hey, Abbie -
We’re thrilled to hear that Ronny was able to assist you with your inquiry and provide you with excellent service, we’ll be sure to let him know your wonderful comment. We’ve taken note of your feedback and it’s much appreciated, we’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
I had a chat with a customer Care officer (Jeffery), the treatment was so excellent that I had to extend my retainer-ship with my Perfect CV.
Keep up the good customer service.
Hi Alfred,
We absolutely love the positive feedback! Thank you for taking a moment to share how pleasant your experience was with Jeffrey and for sticking with us! We wish you all the best in your search!
Great help from my customer service, very polite helpful and good speaking thanks for your help. It's a great service in getting the job you want
Way to make our day, reviews like yours keep us going, Martin. Our team is always here for you to help out with your CVs and cover-letters, so if there’s anything else we can assist you with, just get in touch.
Amazing service and very quick and easy way to build an outstanding CV for your dream job! The ready content is very useful and helps you with good and suitable suggestions according to your job and position titles. I've built my CV in literally no time and I've found an amazing job right in few days after applying with it, because of course it was distinctive and unique. Thank you team My Perfect CV! Keep doing what you're doing!
We love your glowing review Elif! Thank you so much for taking a moment to provide such detail into your satisfaction with our product! We appreciate the positive feedback and wish you all the best in your new position!
Very easy to use, great choice of templates to choose from and helped me find a job at a bank within one week of using the site! Very straight forwards to cancel the service afterwards as well with thanks to a very helpful phone operator (Pamela Acevedo). Thank you
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news, Paul We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Wishing you the best of luck in your career!
Pamela was so profession and patient with all my requirements. I had an issue with my CV and she accessed it and repaired the issue quickly.
Hi Michael,
We appreciate your lovely feedback about Pamela! Thank you for the 5 stars!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey, Jack
We’re delighted to hear that Victor was able to resolve your inquiry and provide you with excellent service.
We’ll be sure to let him know your kind comments.