From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I uploaded the incorrect prescription. I called and they were amazing helping me upload what they needed. I received my order with further issues. Excellent customer service.
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This was the first time I have ordered my contacts from Lens. Com. Customer service was great and the contacts were delivered within no time.
I had a good experience with my first order. Pricing was good and the customer service was helpful when my optometrist was not on the list. Order shipped quickly and was packaged well.
Good experience with no challenges or issues. I like the fact that I can order my contacts on line.
The quality of this shipment seems different than the last. I've torn 2 contacts while taking them out. They seem thinner and not as smooth on the edge. Compared to the last order they look a lot cheaper looking.
The doctor's office wasnt sure why they needed to cancel previous order & issue new one. But worked in the end.
The price was great & shipping was fast. Easy purchase!
Website easy to navigate. Great prices and prompt delivery. They reached out to my Eye Doc for confirmation, which I appreciated.
I have ordered with lens for a long time, it's easy, shipping is quick. I have only had one problem with a shipment I didn't receive, I contact lens and they quickly shipped me a replacement.
Placing the order for contacts were seamless. The site was very user friendly.
Soft lenses for every day use, love them, will definitely get more
The best on price, service and have been buying for over 5 years.
Rep had to call to get revised prescription and was very friendly, helpful and patient. Made the self happen
Very satisfied delivery was prompt. Thank you. Arrived sooner than expected
Not happy.
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Fast and easy, will order again! Best price I could find and I searched for days!
Easy to order contact lens and the brand I wanted was available
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members