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Lens.com

Overview

Lens.com has a rating of 4.4 stars from 3,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.

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60,149 reviews
How would you rate Lens.com?
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California
1 review
0 helpful votes
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Great quality and affordable price!
May 4, 2025

I absolutely LOVE ordering from Lens.com! I used to order my contacts through Walmart and it took forever for them to come in. But now, they ship quickly and directly to me! The price is great too! I will order from Lens.com from now on.

Date of experience: May 4, 2025
Illinois
1 review
0 helpful votes
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Pretty good experience
April 30, 2025

This is the 3rd time ordering from them. My 2nd order had 2 lenses out of the 24 that had little nicks it the edges of them. Unfortunately the first lens I pulled out had the same issue. My only hope is none of the next 21 I have left have that issue as well.

Date of experience: April 30, 2025
Arkansas
1 review
0 helpful votes
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Great experience!
May 4, 2025

My insurance only covers 2 boxes of contacts a year. Through my eye doctors office, my contact rx is $75 a box! I was able to buy contacts from lens.com for $9.95! I will be reordering in the future!

Date of experience: May 3, 2025
Florida
1 review
0 helpful votes
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Good
April 21, 2025

Good. Would have been very good. But on my first order i got no feedback. It kept saying processing. Then 2 weeks later i sent a chat and got a response that they couldnt read my Rx. 2 weeks went wasted.

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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Very reliable customer service
April 13, 2025

They care about their customers! If something is wrong with your prescription or they need more information they will notify you promptly. They have fast response times. Their customer service team is fantastic and product delivery is always timely. I wish they didn't have such expensive processing fees. Their delivery fees for standard shipping is also pricey.

Date of experience: April 12, 2025
Alabama
1 review
0 helpful votes
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Easy process
April 20, 2025

I was very satisfied as Lens. Com had the contacts I needed and they were delivered to my house in a timely manner! I will definitely continue to order my contacts from Lens. Com in the future! Very satisfied and the process was so easy!

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
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Quick and Easy
April 12, 2025

They were quick to fill my order and verify my script. I wasn't sure originally of the script but they took the guess work right out of it, and solved all my issues. They even came a day earlier than anticipated.

Date of experience: April 12, 2025
Washington
1 review
0 helpful votes
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Contact lens review
April 14, 2025

I have been using lens. Com as my Alcon Air Optix plus HydraGlyde contact lens supplier for a few years now. The prices are always great; the product is exactly was previously purchased from my eye doctor and the delivery is quick! I will continue to use lens. Com for future orders because I am definitely a satisfied customer!

Date of experience: April 14, 2025
Colorado
1 review
0 helpful votes
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Reliable and easy
April 30, 2025

I can always easily reorder quickly online when I need more of my contacts. It is reliable, fast and easy to do.

Date of experience: April 30, 2025
New York
1 review
0 helpful votes
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Helpful experience
March 26, 2025

After I had made a mistake and ordered 2 boxes Biofinity contacts of each eye, I called Lens.com and they were very helpful. They cancelled the order and placed another order for only one box for each eye. I then got the refund within 2-3 days. I couldn't be more satisfied with how Lens.com helped to solve my issue in a timely fashion.

Date of experience: March 26, 2025
Arkansas
1 review
0 helpful votes
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From the beginning of my account with this eye wear fulfilling my prescriptions. I have found a great website to use and some of the top customer service staff. And I have made some to tell my friends and family about this wonderful, professional, friendly website and company!
Thank You

Date of experience: March 22, 2025

So comfortable and great, sure way to get Your eye wear
October 5, 2024
Previous review

From the beginning I found this website to be easy site to navigate. It was landed out good to enter what my eye doctor recorded for my prescription.
Was able to get my prescription verified and ordered was placed. It's all worth placing my prescription for my contacts. Received an email to confirm that my contacts prescription been approved and ordered. Received my contacts in a timely manner and have been so satisfied with the contacts and their quality.

Date of experience: October 5, 2024
Indiana
1 review
0 helpful votes
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They dry out very quickly
April 12, 2025

My only review is that they dry out too quickly, I had to purchase wet eyes for eye drops otherwise they are very awesome and spot on with my prescription for a 90 day supply for $16! I'm happy!

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Easy ordering
April 11, 2025

I'm on auto ship for my contact lenses and the process is super simple and I love that I don't have to worry about reordering. They have great customer service as well.

Date of experience: April 11, 2025
Texas
1 review
0 helpful votes
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So easy to order
May 4, 2025

Uploaded my son's RX and ordered two different type of lens's. They sent an email and text saying they needed to verify the RX. I was frustrated at first but they did it so quickly. Received updates on my order. They were delivered quicker than the 5-7 days. Cost was comparable to using WM, but it was so much easier! I will definitely be using them for our next order!

Date of experience: May 4, 2025
Arizona
1 review
0 helpful votes
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Wonderful experience
April 30, 2025

Web site to order was easy to use it take much time to receive my contacts very happy with your service

Date of experience: April 30, 2025
New York
1 review
0 helpful votes
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What They Say Is What You Get
March 14, 2025

The ordering process went very smoothly and quickly. I like that they use your prescription which they keep on file, or that they will contact your doctor on your behalf. That speeds up the ordering process. The customer service is excellent!

Date of experience: March 14, 2025
Florida
1 review
0 helpful votes
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Excellent Service – Very Satisfied
March 11, 2025

I just wanted to express my satisfaction with your service. My order for permeable gas lenses was processed quickly and accurately, and I truly appreciate the efficiency. The entire experience was smooth, and I will definitely continue using your services in the future.

Thank you for the great service!

Date of experience: March 11, 2025
New Jersey
1 review
0 helpful votes
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Good Service---Bad Delivery Experience
April 16, 2025

Shopping experience was good. The FedEx delivery person left the package out in the rain when it would have fit in the mail slot so his performance gets a -0.

Date of experience: April 12, 2025
Ohio
2 reviews
0 helpful votes
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Good time
March 21, 2025

Good delivery. On time. Thank you so much. A little expensive but about the same price as everywhere else maybe make a discount to get future customers

Date of experience: March 21, 2025
Arizona
1 review
0 helpful votes
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Easy to order, prompt delivery
March 18, 2025

I was able to order my contacts and upload my prescription in a few clicks. The process was very easy and the delivery came promptly.

Also of note is that on a previous order I had uploaded the wrong prescription. The return process was also very easy and I received my refund promptly.

Date of experience: March 18, 2025