Lens.com has a rating of 4.4 stars from 3,542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.
I uploaded the incorrect prescription. I called and they were amazing helping me upload what they needed. I received my order with further issues. Excellent customer service.
The first time I placed an order I accidentally placed an order different than my prescription and they called me and told me it was wrong and helped me cancel the order and created me the correct order. They were very patient and really cared that the prescription order was accurate to the "T". Very happen and definitely will refer to more customers.
My formula is not common, therefore I was notified that it would take a while to be shipped. To my surprise, it arrived around a week earlier than the ETA I was given.
I order the whole family's contacts from Lens. Com. It's quick, easy, and they have the best prices.
Other sites advertise a similar price for contacts and then at checkout add service and shipping fees that make the visit to the site a waste of time...Lens.com didn't do that.
IT ONLY THING I WAS CONCERNED ABOUT THEY DIDNT LET ME KNOW THE LENS WERE DELIVERED LAST FRIDAY 3-7-25 NEVER WENT OUT OF THAT DOOR TILL MONDAY THEY SHOULD E MAIL THE SAME DAY THEY DELIVER UNLESS I DIDNT SEE E MAIL. THANK YOU
I have ordered from this company multiple times. I have only had an issue once, and that was resolved. The prices are great, and I will continue to order from this company.
While i have used lens.com for many years, other sites just don't compare to the simplicity. The only downside is lens.com mysterious order fee that more then doubles your order price with one box alone, and adds a painful increase if you order a lot. Even with a rebate a fee shouldn't be that high.
Showed one price until I hit submit payment then almost doubled. Then it was too late, order had gone through.
Website easy to navigate. Great prices and prompt delivery. They reached out to my Eye Doc for confirmation, which I appreciated.
They've got my order saved so I'm just 1 click away from getting my contacts! They're so quick, I get them in less than a week
Best price and fast shipping. Selection options was easier than competitors and this site had the option for same correction power for both eyes and I was able to buy one box since I'm still testing multi-focal lenses.
I should not have to type anything. It's aggravating enough to have to put your star rating and everything else before you're able to submit whether or not you were happy with your service or that you received it.
Everything works great from choosing your lenses of preference to the delivery but the fees ad up so you end up paying double of what it originally anticipated or advertised as the price.
Stop asking for a review, that's why it gets 1 star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star
I was able to reorder my contact lenses easily. Received them quickly and at a fraction of the cost of other sites.
I have never had contacts before. This was so easy. I only ordered contact for Left eye because we could not get the prescription correct for the left. Now we got it and I will be ordering soon
The price looks great until you get to the shipping page. On the shipping page you put your address in and then there us a large blue bar that reads continue under that section. What you don't see, if you scroll beyond the continue bar, are the service fees they sneak in. What you think is a good deal gets wiped out with their sneaky fees.
The website made it easy to order and my contacts were quickly delivered.
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.