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Lens.com

Overview

Lens.com has a rating of 4.4 stars from 3,542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.

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60,149 reviews
How would you rate Lens.com?
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Kentucky
1 review
0 helpful votes
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Excellent service
April 11, 2025

I uploaded the incorrect prescription. I called and they were amazing helping me upload what they needed. I received my order with further issues. Excellent customer service.

Date of experience: April 11, 2025
New Mexico
1 review
0 helpful votes
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A+
April 17, 2025

Fast shipping on my lenses and great customer service. I will definitely use Lens. Com for my future orders.

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
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Fantastic
February 27, 2025

The first time I placed an order I accidentally placed an order different than my prescription and they called me and told me it was wrong and helped me cancel the order and created me the correct order. They were very patient and really cared that the prescription order was accurate to the "T". Very happen and definitely will refer to more customers.

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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Fast shipping
March 27, 2025

My formula is not common, therefore I was notified that it would take a while to be shipped. To my surprise, it arrived around a week earlier than the ETA I was given.

Date of experience: March 27, 2025
Ohio
1 review
0 helpful votes
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Quick and easy!
April 17, 2025

I order the whole family's contacts from Lens. Com. It's quick, easy, and they have the best prices.

Date of experience: April 17, 2025
Oregon
1 review
0 helpful votes
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Better & cheaper than others
March 17, 2025

Other sites advertise a similar price for contacts and then at checkout add service and shipping fees that make the visit to the site a waste of time...Lens.com didn't do that.

Date of experience: March 17, 2025
Indiana
1 review
0 helpful votes
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DELIVERY
March 13, 2025

IT ONLY THING I WAS CONCERNED ABOUT THEY DIDNT LET ME KNOW THE LENS WERE DELIVERED LAST FRIDAY 3-7-25 NEVER WENT OUT OF THAT DOOR TILL MONDAY THEY SHOULD E MAIL THE SAME DAY THEY DELIVER UNLESS I DIDNT SEE E MAIL. THANK YOU

Date of experience: March 13, 2025
Sweden
1 review
0 helpful votes
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Contact lens
March 16, 2025

I have ordered from this company multiple times. I have only had an issue once, and that was resolved. The prices are great, and I will continue to order from this company.

Date of experience: March 16, 2025
North Carolina
1 review
0 helpful votes
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Thanks! Reliable source for contacts
December 7, 2024

While i have used lens.com for many years, other sites just don't compare to the simplicity. The only downside is lens.com mysterious order fee that more then doubles your order price with one box alone, and adds a painful increase if you order a lot. Even with a rebate a fee shouldn't be that high.

Date of experience: December 7, 2024
Virginia
1 review
0 helpful votes
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Not straight forward with price
January 23, 2025

Showed one price until I hit submit payment then almost doubled. Then it was too late, order had gone through.

Date of experience: January 23, 2025
Maine
1 review
0 helpful votes
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The doctor's office wasnt sure why they needed to cancel previous order & issue new one. But worked in the end.

Date of experience: April 8, 2025
New York
1 review
0 helpful votes
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Highly recommend!
April 8, 2025

Website easy to navigate. Great prices and prompt delivery. They reached out to my Eye Doc for confirmation, which I appreciated.

Date of experience: April 8, 2025
Washington
1 review
0 helpful votes
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It's quick and easy
January 26, 2025

They've got my order saved so I'm just 1 click away from getting my contacts! They're so quick, I get them in less than a week

Date of experience: January 25, 2025
Missouri
1 review
0 helpful votes
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Fast value
February 8, 2025

Best price and fast shipping. Selection options was easier than competitors and this site had the option for same correction power for both eyes and I was able to buy one box since I'm still testing multi-focal lenses.

Date of experience: February 8, 2025
Texas
1 review
0 helpful votes
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Bull$#*!
February 16, 2025

I should not have to type anything. It's aggravating enough to have to put your star rating and everything else before you're able to submit whether or not you were happy with your service or that you received it.

Date of experience: February 16, 2025
Texas
1 review
0 helpful votes
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Good but expensive
March 5, 2025

Everything works great from choosing your lenses of preference to the delivery but the fees ad up so you end up paying double of what it originally anticipated or advertised as the price.

Date of experience: March 5, 2025
Texas
1 review
0 helpful votes
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Stop asking for a review
February 24, 2025

Stop asking for a review, that's why it gets 1 star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star

Date of experience: February 24, 2025
Nevada
1 review
0 helpful votes
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Fast and affordable
March 28, 2025

I was able to reorder my contact lenses easily. Received them quickly and at a fraction of the cost of other sites.

Date of experience: March 28, 2025
Arizona
1 review
0 helpful votes
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Fast, Easy and less expensive
December 27, 2024

I have never had contacts before. This was so easy. I only ordered contact for Left eye because we could not get the prescription correct for the left. Now we got it and I will be ordering soon

Date of experience: December 27, 2024
Washington
1 review
0 helpful votes
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Watch out for hidden fees
February 22, 2025
Updated review

The price looks great until you get to the shipping page. On the shipping page you put your address in and then there us a large blue bar that reads continue under that section. What you don't see, if you scroll beyond the continue bar, are the service fees they sneak in. What you think is a good deal gets wiped out with their sneaky fees.

Date of experience: February 21, 2025

Quick and easy
September 22, 2024
Previous review

The website made it easy to order and my contacts were quickly delivered.

Date of experience: September 21, 2024