Lens.com has a rating of 4.4 stars from 3,549 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.
I was charged for 2 boxes and received only one. Thank you for your attention to this discrepancy and correct it please.
Received wrong prescription lens telephone service to reach attendant very slow asked for rma and received a survey instead...
Customer service was great…took my order, answered all my questions. Fast shipment, quality product. I have been a customer for many years.
Our online order experience was convenient (had pull-down menus on the website to select doc office and various doctors in that office to confirm the prescription), but I was surprised by the $25.98 processing fee. What if the grocery store charged $25.98 on top of your grocery bill for the luxury service of accepting your payment? Or if Walgreens added $25.98 for the convenience of selling you their product and accepting your payment? I suppose if automotive dealerships can add a processing fee, most other businesses will as well--it's another revenue stream! Additionally, $9.95 for standard shipping seemed a bit high--a US Priority Mail small flat rate box is $10.20 from the post office, and for 25 cents more would have been faster with tracking available (not available on standard shipping). We were hoping to save money compared to ordering at the eye doctor's office, but with the additional fees it didn't happen.
Frustrated with Alcon Aqua being discontinued but Lens.com had stock. I chose them rather than the new version hydraglyde. After confirmation with my doctor the aqua was replaced by hydraglyde. There was no communication to me prior to the change-disappointing. Otherwise easy to order and doctor confirmation, reasonably priced.
Always seem to have the best pricing and shipping is always prompt, couldn't ask for better service
1st time customer. Easy to order and prompt delivery. Product availability was key to purchase.
Very easy to order, and the contact lenses arrived on time as the shipping said.
I Haven't actually worn the new contact lenses, but they look fine in the packaging.
Easy to order and good price! Contacts are packaged well and come with a case!
I appreciate the ease of ordering my contacts.
I'm completely satisfied with the product…
Extremely easy to navigate
Great price…
Delivery and order were perfect…
Reordered my contacts and received them within a week. Great service and easy online ordering.
It was super easy to find and order my contacts on the website. And I received them faster than expected.
I placed order and 2 days later I had not received a,confirmation email, so I called. The representative was very helpful and corrected a mistake with my order. They do not offer expedited shipping but thankfully my order arrived the next week.
The ordering process was super easy and my lenses were delivered quickly. I wear RGP lenses and these are some of the most comfortable I've had. I would order from Lens. Com again.
I ordered the Bofinity Contact Lenses. Lens.com was the best price out of any other location. They came in the mail in less then two weeks which was super quick! Highly recommend!
Ordered online submitted prescription and had my contacts delivered faster than I imagined. In my case delivery was less than a week from purchase which helped since I had lost the last contact I had
These are my first lenses and I was confused with my order. Have to say that the customer service was excellent. They helped me to figure out what I need and cancel my first order, all was performed promptly and in polite manner.
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.