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Lens.com

Overview

Lens.com has a rating of 4.4 stars from 3,549 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.

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60,149 reviews
How would you rate Lens.com?
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Arizona
1 review
0 helpful votes
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Overcharged
April 26, 2025

I was charged for 2 boxes and received only one. Thank you for your attention to this discrepancy and correct it please.

Date of experience: April 26, 2025
Kentucky
1 review
0 helpful votes
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Very Disappointing
January 29, 2025

Received wrong prescription lens telephone service to reach attendant very slow asked for rma and received a survey instead...

Date of experience: January 29, 2025
Tennessee
1 review
0 helpful votes
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Seamless transaction
January 30, 2025

Customer service was great…took my order, answered all my questions. Fast shipment, quality product. I have been a customer for many years.

Date of experience: January 30, 2025
Minnesota
1 review
0 helpful votes
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Amazing!
March 31, 2025

I ordered on Friday and received my contacts on Monday. Very pleased with how quick the shipment was.

Date of experience: March 31, 2025
Virginia
1 review
0 helpful votes
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Good lenses, surprised by the $25 processing fee
February 5, 2025

Our online order experience was convenient (had pull-down menus on the website to select doc office and various doctors in that office to confirm the prescription), but I was surprised by the $25.98 processing fee. What if the grocery store charged $25.98 on top of your grocery bill for the luxury service of accepting your payment? Or if Walgreens added $25.98 for the convenience of selling you their product and accepting your payment? I suppose if automotive dealerships can add a processing fee, most other businesses will as well--it's another revenue stream! Additionally, $9.95 for standard shipping seemed a bit high--a US Priority Mail small flat rate box is $10.20 from the post office, and for 25 cents more would have been faster with tracking available (not available on standard shipping). We were hoping to save money compared to ordering at the eye doctor's office, but with the additional fees it didn't happen.

Date of experience: February 5, 2025
Maine
1 review
0 helpful votes
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Frustrated with Alcon Aqua being discontinued but Lens.com had stock. I chose them rather than the new version hydraglyde. After confirmation with my doctor the aqua was replaced by hydraglyde. There was no communication to me prior to the change-disappointing. Otherwise easy to order and doctor confirmation, reasonably priced.

Date of experience: February 26, 2025
Alabama
1 review
0 helpful votes
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Awesome service!
April 25, 2025

Always seem to have the best pricing and shipping is always prompt, couldn't ask for better service

Date of experience: April 25, 2025
New York
1 review
0 helpful votes
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Good experience
February 26, 2025

1st time customer. Easy to order and prompt delivery. Product availability was key to purchase.

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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Excellent service!
February 27, 2025

Very easy to order, and the contact lenses arrived on time as the shipping said.

Date of experience: February 27, 2025
North Carolina
1 review
0 helpful votes
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Great
March 5, 2025

I love that I can order my contacts and they arrive in a few days.

Date of experience: March 5, 2025
New Jersey
1 review
0 helpful votes
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Product appears good
March 11, 2025

I Haven't actually worn the new contact lenses, but they look fine in the packaging.

Date of experience: March 11, 2025
Missouri
1 review
0 helpful votes
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Quick turn around
May 3, 2025

Easy to order and good price! Contacts are packaged well and come with a case!

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Very satisfied
February 13, 2025
Updated review

I appreciate the ease of ordering my contacts.
I'm completely satisfied with the product…

Date of experience: February 12, 2025

So happy I found this site….
July 3, 2024
Previous review

Extremely easy to navigate
Great price…
Delivery and order were perfect…

Date of experience: July 3, 2024
Washington
1 review
0 helpful votes
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Quick delivery!
February 9, 2025

Reordered my contacts and received them within a week. Great service and easy online ordering.

Date of experience: February 9, 2025
Indiana
1 review
0 helpful votes
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Easy and Fast
March 26, 2025

It was super easy to find and order my contacts on the website. And I received them faster than expected.

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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Order process confusing
December 18, 2024

I placed order and 2 days later I had not received a,confirmation email, so I called. The representative was very helpful and corrected a mistake with my order. They do not offer expedited shipping but thankfully my order arrived the next week.

Date of experience: December 4, 2024
Virginia
1 review
0 helpful votes
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Great lenses
April 24, 2025

The ordering process was super easy and my lenses were delivered quickly. I wear RGP lenses and these are some of the most comfortable I've had. I would order from Lens. Com again.

Date of experience: April 23, 2025
Missouri
1 review
0 helpful votes
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Contacts came quick!
March 8, 2025

I ordered the Bofinity Contact Lenses. Lens.com was the best price out of any other location. They came in the mail in less then two weeks which was super quick! Highly recommend!

Date of experience: March 8, 2025
Florida
1 review
0 helpful votes
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Fast and eady
May 1, 2025

Ordered online submitted prescription and had my contacts delivered faster than I imagined. In my case delivery was less than a week from purchase which helped since I had lost the last contact I had

Date of experience: May 1, 2025
Idaho
1 review
0 helpful votes
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Excellent customer service
February 19, 2025

These are my first lenses and I was confused with my order. Have to say that the customer service was excellent. They helped me to figure out what I need and cancel my first order, all was performed promptly and in polite manner.

Date of experience: February 19, 2025