From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Received my order in a timely fashion. Received my proper order.
Quick and efficient with getting my order. I would order again.
I MADE A MISTAKE AND ORDERED THE WRONG CONTACTS, IT WAS A QUICK AND EASY PROCESS TO GET THEM RETURNED AND THE CORRECT PRESCRIPTION SENT OUT TO ME
My experience went great with ordering contacts from Lens. Com. Beat prices and fast shipping. Thank you so much
I can see baby! Thanks to the lens Lens. I was under duress, but took an online vision test. All is good and I am happy.
This was a quick, easy, and affordable option in between eye doctor visits
Thank you lens. Com fast delivery and great customer service đź‘Ź
I was able to order my package fast and it arrived a day early.
Everything went smoothly with the ordering and delivery, but the taxes that got thrown onto the end, were ridiculously high without warning. I changed my order from 3 boxes to 2 because of it.
Very straightforward ordering product on line through Lens. Com
Great experience. I have been using lens. Com for a few years now and it's always a good experience.
The prices shown in the shopping cart were great, but upon checkout, the processing fee stung quite a bit and almost negated any perceived savings. Still less expensive than other options, all things considered.
Rebate receipt time is too long (12 weeks). I do not understand why I need to wait so long to receive the $75 rebate.
I switched to lens. Com from another online provider. The price was better, the whole purchasing process was very easy and the delivery was done on time. Thank you!
Bait & switch tactics! I ordered Air Optix Aqua & was assured they have them in stock & instead I was sent the Hydraglide+ & then told they no longer stock the Aqua. Really?! The price was listed at $32.99 & when I got to checkout it suddenly jumped to $56.99! WTH?! Terrible business practices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members