From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I switched to lens. Com from another online provider. The price was better, the whole purchasing process was very easy and the delivery was done on time. Thank you!
Bait & switch tactics! I ordered Air Optix Aqua & was assured they have them in stock & instead I was sent the Hydraglide+ & then told they no longer stock the Aqua. Really?! The price was listed at $32.99 & when I got to checkout it suddenly jumped to $56.99! WTH?! Terrible business practices.
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Great service. Was fast service easy to use website. The lenses I ordered came right away. Would recommend this site to anyone.
Easy process and saved some money! Will not buy lenses at my appointments any longer. This is the way to go.
The order was delivered earlier than expected and everything went smoothly
Glad to got my lenses) was easy to order and arrived on time! Thanks
Easy, rapid follow-up, got contacts in the time expected, would us them again
Orders are easy to place. The best prices I could find and fast shipping, thank you!
Good service. Added expenses seem excessive_--------+--_------------------------------------------------
The website was very easy to order from and I received my contacts quickly.
Came fast and was what i ordered. Less expensive as going to eye dr to pick up
I was able to reorder my contact lenses easily. Received them quickly and at a fraction of the cost of other sites.
Reliability you can trust~Fast and convenient from ordering to delivery.
Fast delivery and easy to order. Had a great experience and will order again.
I like ordering from here as it's a fraction of what the dr charges.
My formula is not common, therefore I was notified that it would take a while to be shipped. To my surprise, it arrived around a week earlier than the ETA I was given.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members