From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I began to order oniine but I had a simple question about one of the prescription factors. So I called for assistance regarding how to complete the form. What a fiasco. The customer service agent couldn't answer my question but asked if I'd like his help placing the order. Big mistake. One question after another. He was very polite and apologetic for the process. At the time, I couldn't tell how much longer it would take. I wanted to say "Forget it!" and hang up but now I had time invested. Never again. Not exactly sure of date. Just guessing.
Great service easy ordering fast service have been ordering contacts for years
On time and as ordered, no problems or concerns. It's all good
Good price, easy to order, and on time. Thanks for a job well done.
After I had made a mistake and ordered 2 boxes Biofinity contacts of each eye, I called Lens.com and they were very helpful. They cancelled the order and placed another order for only one box for each eye. I then got the refund within 2-3 days. I couldn't be more satisfied with how Lens.com helped to solve my issue in a timely fashion.
It was super easy to find and order my contacts on the website. And I received them faster than expected.
Price was good but was a different name of contacts than I ordered but with further research appears to be the same
Great prices and faster shipping than expected. I would buy here again.
It was easy since you have the last data. Fast delivery. Thanks.
Fast, efficient, and the quality of product is high! Been ordering from here for about 4-5 years with no problems.
Air was a good price, and fast delivery. Good service…………..
The ease of finding my contacts, uploading my prescription, and checkout. They don't trick you with the exorbitant processing fee the others add on.
Great on delivery and packing was good. I will be ordering again from this company
Received contact lens shortly after ordering them. The ease of reorder on the website is outstanding.
Ordering was very easy. Shipping was fast. Great communication via emails. Highly recommend.
Been a lens.com customer for years now! Always great service and fast turn around time!
From the beginning of my account with this eye wear fulfilling my prescriptions. I have found a great website to use and some of the top customer service staff. And I have made some to tell my friends and family about this wonderful, professional, friendly website and company!
Thank You
From the beginning I found this website to be easy site to navigate. It was landed out good to enter what my eye doctor recorded for my prescription.
Was able to get my prescription verified and ordered was placed. It's all worth placing my prescription for my contacts. Received an email to confirm that my contacts prescription been approved and ordered. Received my contacts in a timely manner and have been so satisfied with the contacts and their quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members