From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
From the beginning of my account with this eye wear fulfilling my prescriptions. I have found a great website to use and some of the top customer service staff. And I have made some to tell my friends and family about this wonderful, professional, friendly website and company!
Thank You
From the beginning I found this website to be easy site to navigate. It was landed out good to enter what my eye doctor recorded for my prescription.
Was able to get my prescription verified and ordered was placed. It's all worth placing my prescription for my contacts. Received an email to confirm that my contacts prescription been approved and ordered. Received my contacts in a timely manner and have been so satisfied with the contacts and their quality.
I found it very easy to order what I needed, and cheaper than getting them from the doctor.
You are bait and switchers. Low initial enticing price, then super-high processing fee and taxes. No honesty or transparency; you are totally deceptive.
Challenging to get lenses overnighted in time for travel! Afte much work the agent was able to make it happen. Did not need to be that difficult!
Service was great,i definitely recommend this company to my friend.
Good delivery. On time. Thank you so much. A little expensive but about the same price as everywhere else maybe make a discount to get future customers
Excellent customer service and understanding and rapid delivery
Purchasing contact lenses at Lens.com is super easy and convenient.
I went to lens. Com because your initial pricing was quite good. However I was not expecting the very high fees that were placed on my order right before I paid. I will likely not shop with you again due to this.
Everything went smoothly! Quick turnaround. Would order from them again.
Have worn these dailies for years love the slight tint of blue
Very fast service and with ordinary quality. I recommend them again.
I placed my order and received my shipment in a timely manner. Prices were pretty compeptive as well.
The website makes it super easy to order your contacts, especially if you ordered before. I got my contacts sooner than I expected!
Quick delivery of contacts. Easy to use the site & process payment
I have received my contacts. However, I can't see and the fit is awful.
Found a great deal on contacts doing a Google search and got them quickly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members