From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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The website makes it super easy to order your contacts, especially if you ordered before. I got my contacts sooner than I expected!
Quick delivery of contacts. Easy to use the site & process payment
I have received my contacts. However, I can't see and the fit is awful.
Found a great deal on contacts doing a Google search and got them quickly
The price on the box of contacts was listed as $77. At checkout the price jumped to $107 after taxes and "fees". Estimate about $5 in taxes and they tack on a $25 "fee", making the true cost of the box around $102. I will be shopping around next time I need contacts.
I was able to order my contacts and upload my prescription in a few clicks. The process was very easy and the delivery came promptly.
Also of note is that on a previous order I had uploaded the wrong prescription. The return process was also very easy and I received my refund promptly.
Ordered contacts and within a few days they showed up. No issues, no problems, no hassles. Great Job!
Absolutely no issues. Which is awesome! Will definately order again!
Great prices and on time delivery. Quick. Would recommend again.
I received the contact lens in a timely manner and they fit perfectly. I was very satisfied.
Very satisfied and the fit was absolutely perfect!
Initial delivery was a little slow, they sent the wrong lens, but returning the lens and getting the replacements was very smooth and quick.
Other sites advertise a similar price for contacts and then at checkout add service and shipping fees that make the visit to the site a waste of time...Lens.com didn't do that.
Easy to order. No hassle dealing with the provider to get prescription and fast enough delivery. Will definitely order again.
I received my lens quicker than anticipated! Thank you! I appreciate it!
Easy to reorder, decent price, no hassle of going to the doctors!
Again, people with agtismatism would like to buy color contacts here. Why they don't make it? Otherwise is perfect.
On the printed prescription, it wasn't clear there was a specific brand of contacts that I needed to order and Lens.com didn't indicate that was necessary. It took me four attempts at ordering online before my order was successful, and I had to go to the place where my eye exam was done and prescription issued in order to get the order placed. It would be great if there was a note in the brand field that said you needed to order the specific brand the prescription was for.
The sale and support service were excellent. There were no issues.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members