From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Fast shipping great price I have been using lens. Com for years
Lens dot com had the contact lenses I wanted and my prescription. I love the fast delivery!
When breaking down how much i paid for each box. It's well worth it and the cheapest
Good, took a little linger then I expected but product was great
I have been using lens. Com as my Alcon Air Optix plus HydraGlyde contact lens supplier for a few years now. The prices are always great; the product is exactly was previously purchased from my eye doctor and the delivery is quick! I will continue to use lens. Com for future orders because I am definitely a satisfied customer!
Quick shipping, great price and product. Was very pleased.
Delivery was delayed 2 days and FedEx placed the package right in front of my door instead of in a less obvious place. Product was awesome.
They care about their customers! If something is wrong with your prescription or they need more information they will notify you promptly. They have fast response times. Their customer service team is fantastic and product delivery is always timely. I wish they didn't have such expensive processing fees. Their delivery fees for standard shipping is also pricey.
They were quick to fill my order and verify my script. I wasn't sure originally of the script but they took the guess work right out of it, and solved all my issues. They even came a day earlier than anticipated.
Easy to order. Quick shipping. Easy verifying my rx. Great service!
Automatic delivery of my lens were accurate and received in a timely manner. Would recommend.
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Got my lenses in less than a week, as ordered. Competitive pricing was attractive.
My only review is that they dry out too quickly, I had to purchase wet eyes for eye drops otherwise they are very awesome and spot on with my prescription for a 90 day supply for $16! I'm happy!
I have been using your company for years and always a pleasure to order from your team.
To expensive in shipping & were in the same state...
I'm on auto ship for my contact lenses and the process is super simple and I love that I don't have to worry about reordering. They have great customer service as well.
I uploaded the incorrect prescription. I called and they were amazing helping me upload what they needed. I received my order with further issues. Excellent customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members