From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good. Would have been very good. But on my first order i got no feedback. It kept saying processing. Then 2 weeks later i sent a chat and got a response that they couldnt read my Rx. 2 weeks went wasted.
Hidden fees aren't even listed on your receipt. You just get a total nearly $30 higher than the quoted price.
Fast shipping. Great product! My go to for contacts. Been a customer for over 5 years now!
Arrived earlier than expected just took a while to verify the prescription
I needed to order lenses to get me through until my next doctor's appointment. I have never had a problem getting them from Lens. Com. After my next appointment I will be ordering more.
I was very satisfied as Lens. Com had the contacts I needed and they were delivered to my house in a timely manner! I will definitely continue to order my contacts from Lens. Com in the future! Very satisfied and the process was so easy!
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Did a online eye exam and got my prescription within the same and placed my order that day. Thanks!
Great service fast delivery and correct lenses. I've been ordering here for about five years.
I have ordered from your company in the past but this time was not good. When checking out, nearly $50 extra was added to order for True Taxes. I tried to cancel my order many times via email and live chat and got very little help. I had to let the lenses be delivered and then returned. When I did ask for a return shipping label, that process was good.
I order the whole family's contacts from Lens. Com. It's quick, easy, and they have the best prices.
Shopping experience was good. The FedEx delivery person left the package out in the rain when it would have fit in the mail slot so his performance gets a -0.
Thank you Lens. Com. My first experience has been great! Was delivered in exactly 7 days as stated.
Sure, I got the leaves I ordered. That's expected. It's just annoying that the price for a single box is $65, but the bottom line comes to $100. Is it taxes, fees, added profit? Who knows because it is never shown out itemized.
I ordered 1 box of my left eye and 1 box of my right eye. I received confirmation of my order and I closed my browser. Seven minutes later I got a confirmation of 6 more boxes, 3 of each eye, which I did not order. And it has really been a pain trying to cancel the order which you didn't do and having to now pay to return the 6 boxes. So yes, not a good experience.
I have ordered from lens. Com multiple times and have always been pleased.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members