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Joss & Main Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
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Very unique, reasonable items to bring some joy and happiness to your life!
I like the products on this site or I wouldn't slog through slow pages that have minimal sort features that automatically clear after looking at one item. One.
Instead of shopping for 7'6" X 9'6" wool rugs in shades of brown, I'm limited to searching rugs that are available but ONLY until I select one to look at more closely. When I go back to the main search page, I'm screwed. The filtering has been removed, and if I go back and add it, I start over at the beginning.
I finally found a rug that my husband & I agreed on, but it took all damn day. Started at around 11a & finished about 10 minutes ago.
There has to be a better way.
I understand that certain items need to go out per a freight/UPS/FedEx, however it is deceiving to advertise "free shipping" when it is not "free". I would instead advertise, "Free shipping on most items" or "Free shipping on items weighing less than".
Their prices are false. Don't believe their discounts because they change. Overall their prices are overstated.
They know it they make you jump through so many hoops when you question the veracity of their prices.
Stick with Amazoj
First time purchasing anything on this site, it was very easy to do. Hope the product and delivery is this satisfactory too.
I tried to buy two products that one depends on the other. They came back a day later to tell me the first item was not available, and they can't cancel the second item, that without the first is useless.
I ordered the very same product several times, so why is this order more expensive, by almost 30%? I paid $33.95 last time, and now it's more than $42.
Would like to know why the sheet set I ordered quoted a price of $21.00 but when I submitted my order I was charged $43.95. Not at all happy about this and will strongly question whether I will place another order with you.
I saw, I read and knew I could use it somewhere. An organized life runs smoothly.
I ordered on line for first time with Joss and main. It is by far one of the easiest on line orders I have placed and I do most of my shopping on line. I like the free S&H. The items I bought were at a great discount.
Super outstanding company from items to customer service!
Easy website to use and great products available. Placed an order before Christmas, although it was delayed a little, information was sent accordingly and arrived a few days later. Excellent customer relations!
I love this light. My house was built in 1848. I'm so looking forward to putting it up. It took many years to find the right one.
I've ordered a few times, both times I experienced the slowest shipping and fulfillment!
Slowest supply chain ever, it has prevented me from ordering gifts and other items because I simply do not want t wait for a month and hope it shows.
I placed an order for something on Dec 11, and heard nothing for one month! Love the website, but you can't count on this company if you need an item in a timely manner. My advice is take some $ from your design budget and put it toward a more reliable supply chain!
My favorite place to shop! Staff very helpful and honest! FAST shipping! Great products too!
Website is easy to navigate, products are an interesting mix in one location, good sale prices can be found, and customer service, when necessary, is helpful
It's very disappointing to see something that I like, only to see that it's already sold out. That's very frustrating. Joss and main have a lot of very unique items that I can only afford when they are on sale. Yet I hate to look at their sales, because so much sells out so quickly,. I wish they would remove the items from the site once they sell out.
No problems in the ordering process. This is a big plus. No problem with my email address... that's a big plus! So far, very satisfied. However, I am not thrilled about how you continue to ask about other shopping experiences. I am not going to answer any more questions. If it is lost... so be it. Linda Lyle
The quality of the products are outstanding. The way the products are shipped surpasses any other online shopping experience. They put a lot into making sure the products arrive in perfect condition, the packaging is so thorough to assure nothing is damaged. Awesome!
I had to return something, it was not defective, it just was different than what it looked
Like online, I spoke to CS and they said no problem. They sent the return labels and I
Received my credit. Thanks for such great customer service.
From the business
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members