Joss & MainReviews 1,338

I ordered an area rug on the website. The picture on the site did not resemble the rug that I received. I contacted the site to ask to instructions to send it back. They asked for the item number and description. I sent that to them directly off of the invoice. Their response was to ask me to take a picture of the rug and the description on the rug. I still have received no help in returning the rug so that they can handle their own issues on their own time. I will not be a returning customer.

I have purchased a variety of furniture for my sons. It is not the same high end furniture I would choose for my home, but it is good for starter home. One bedroom suite was definitely of better quality than the other, but both are fine. One piece of furniture was damaged in the packaging - not due to shipping issues. I contacted
J&M, and they immediately shipped out replacement - no questions asked. If you are looking for heirloom quality furniture, go to a high end furniture store. Shipping was a little slow and seemed pricey.

I found customer service responsive, but the items I've received have been made in China recently, were a bit more than on other sites with the same items, and looked only a little like their pictures. I did get a credit for a complaint, on their site, of course--will see what comes of it--I don't recommend them. I think the objects are seconds. They've come without assembly directions, dings, gouges, broken parts, and other problems. I wouldn't shop here again except via my credit.

Their marketing is genius, I was smitten with the display and ease of use.

HOWEVER - they are a fraud. I ordered a console table as I noted it was deeply discounted (about 80% less than I saw elsewhere). I even noticed the item on another Joss and Main event at three times the price I got it for. CONVENIENTLY - the item was cancelled for a "mistake on the pricing." They never informed me the item was cancelled, I had to inquire. I've never had such poor service or an issue like this. They are all show and little substance. YOU CAN GET THE SAME STUFF ELSEWHERE FOR CHEAPER - Marshalls, Home Goods etc...

Ordered tow Lilah chairs. One of the chairs they sent was wrong but more disturbing than this is the fact that I payed $300 per chair and when they came they looked like they were made for a child! They were so tiny and short I couldn't believe it. The quality was very poor. Of course there is no refund on them so I'm stuck with a $600. Store credit! A really expensive lesson for me! I will use my credit wisely and carefully and then wash my hands of this website forever.

Very disappointed in the quality of the chair I purchased – The color of the chair was not true to the web image – per J&S I was told I could NOT return the chair -- however I liked the style of the chair – I sent it to be reupholstered – when the chair was stripped down to the wood base it was discovered that it was made of plywood – that’s right plywood – not hard wood – not a good quality chair at all – I paid almost $400 for a very low quality chair.

Ordered a sofa that said would ship on 11/6. I also bought some pillows, canvass and rug to match. I got a confirmation e-mail telling me that it had shipped. Never arrived but the pillows did. I called them and said that it was odd I had gotten a confirmation e-mail because the fabric had not passed their quality control at the warehouse. Odd, it's a sofa that sells on other sites as well. It smell fishy. I sent them an e-mail. I got a reply saying that it would ship on the 22nd. I told them that I needed it for an event. They sent me a new e-mail saying that the sofa was out of stock and would not ship until the end of December. At that point I sent a written complaint. They said: Sorry about your confusion about your order" My confusion? They also said that she could make a "one time exception and let me cancel my order". I replied saying that in that case she could pick up the canvass, pillows and rug that were purchased to match sofa. She said she could only cancel the sofa and I could purchase it from another vendor. I'm filing a complain with BBB.

Very deceptive descriptions of the merchandise. I ordered a lamp that had an industrial look and was $46 all in. I was excited to get the lamp but when I did, it wasn't even really a lamp. It was a "lamp decor" item. I. e. It was basically a tabletop item that looked like a lamp but had no cord, no lighting mechanism, etc... It came in 3 pieces in a box with lots of bubblewrap but no assembly instructions. I didn't mind, however, since I really need a lamp, not a FAKE lamp! Of course, it is non-returnable... just like this customer!

I was an avid shopper with Joss and Main u til I started seeing some of the very SAME products they offer at store like Tuesday, Marshall's, and Home Goods that were a lot cheaper plus I didn't have to pay shipping with in some cases cost just as much as the merchandise. Recently Joss and Main is advertising cheap looking products with a not so cheap price looks like items you can get at a local Walmart. I, m so done with them!

This site is fun and good in theory but has been very poor in execution. I have made 5 purchases from them and 4 have had issues. A MONTH after one purchase I received a notice that my items were on back order and I still don't have a potential ship date. It's fun to look at all of the different things they have but since I started watching new listings I have been seeing identical items at places like Pier 1 and TJ Maxx for less and you don't have to deal with their poor shipping issues. It pays to shop around.

As another reviewer stated, their customer service is horrible! I recently ordered an item; they sent me a shipping confirmation stating the item would ship on Oct. 4. Unsurprisingly, I never received an updated email stating that the item actually shipped. I contacted them asking for a shipping credit for the misinformation and their response was "It won't ship until 10/14." No apology at all, they simply said that the email was only an "estimate" and the dates could change. I asked them to cancel my order three times until they did it. Stay far, far away!

My review of Josh and Main is TERRIBLE. I purchased a gift yesterday for my sisters birthday. Only after I placed the order did I receive an email from their customer service dept telling me my order wouldnt ship until DEC 7. That is unacceptable! Her birthday was this week.
I contacted their customer service dept asking for a credit for the shipping and handling due to the delay. They refused. They would not cancel my order and they won'; t do anything. I am now disputing this charge with my credit card company. This was my first order with J&M and i will NEVER shop with them again. No wonder everyone shops with Amazon. I never ever had this problem with them.

Jossandmain.com is a newish site for me, but in my opinion, it's business practices are as old as the hills. I noticed a flash sale for Louis ghost chairs 4 for under $400. (chair of a clear plexiglas-like material.) Originally made by Kartell, they have been replicated like bunnies and the lowest price I had previously found was $129 each. Kartell has now added a low relief image of their name on the front cross bar of the chair to inhibit copies. The ones in Jossandmain had no such image. I ordered the chairs as priced with credit card and the company confirmed the order by email twice. These were a gift from my husband for my 70th birthday. Almost a week later I received a new e-mail. "There had been a mistake in advertising and the price was over $1500"."Now way" I said. "You have already accepted and confirmed the transaction"...'No" jossandmain.com replied "It was a mistake. We have put a hold on your credit card!" We went back and forth about that. Eventually, they offered the 4 chairs for half their new price which was still $750 and twice what we paid in good faith. We e-mailed that we had budgeted for $375 so we would take two chairs at their new offer. Their response was that ghost chairs can only be purchased in multiples of 4, which is, of course, pure tommyrot. I never got the chairs, but life is way too short to let let them spoil it.

I found this site bcause a friend told me about it a while ago, but i didn't accept the invitation for a while. It took me a little while to realize how fun it is to look at their e-mails (yeah, yeah, I get too many already, but theirs have lots of pretty pictures in them so I like to look at them). I logged in for a week or two, but then I started buying things and it's kind of addictive. I've gotten 3 small things (pillows, a cute little antiquey clock, and flowe rarrangement) and I just received my first chair with a crazy bold pattern on it which I love and is in the corner of my bedroom. I had a problem with one of my orders (the flowers came kind of crushed) but I called them and I had a replacement in a week, and the girl I spoke with was super nice and helpful. I kind of think that shopping like this is fun - maybe too fun - credit cards watch out!