Joss & MainReviews 1,338

I placed my first order with Joss and Main yesterday and was shocked by the hefty international shipping charge. Now I don't know if I was going to fast and missed it when I hit the place order or if it didn't show up until after I placed the order but I nearly fell off my chair when I did. Two seconds later I sent two different emails that I wanted the order cancelled. Oh guess what their customer service had to say. Oh we are sorry but the way Joss and Main places orders enables us to cancel your order. My response was piss poor customer service. So will not order from this company ever again! Note just as all of you are saying... I never write a bad review but the sure pissed me off enough that guess what I just did.

Bed bugs in the headboard!
I bought that Pulaski Marlene tufted headboard from them, after few weeaks not using that bed because is in the guest room finally my mom came for the weekend an stay in that room when she went to that room at night and turn the light takes all the pillows and observed the bugs on the head board when she flex the fabric there was so meany eggs when we pull out the bed from the wall on the back of that head board on the ends when the fabric comes together the bugs start to runaway it was so disgusting.
I bought other bed from them dinning chairs ant other staff and I don't know what to do. When I call them they told me that I have only 30 days to inspect the item and let them know that there is something wrong with that item and maybe I had bed bugs before in different items how I can see the bed bugs they only go out at night. That's the thing that I move to new house that is new and I have things from my old house that not possible I'm weary clean, organized person and never had any problem with bed bugs if not my mom I would not know that this insects are bed bugs!

I ordered some candlesticks from Joss & Main. After waiting weeks, they finally arrived. The packaging was good, the candlesticks were wrapped in bubble pack to prevent breakage. But the quality was another story, They were painted a cheap gold and not even a good paint job. You can see paint drip marks. This was a non returnable item so I'm stuck with them. I will not order again. The pictures and web site is nice but that's where it begins and ends

I never write reviews or create profiles for that matter to write a review. Sorry if this is lengthy. But I almost feel betrayed by Joss and Main! I wanted so badly to love this website because of my obsession with home decor and sale prices and they seemed to have beautiful items. I had only ordered two things- a pair of pillows and a set of chairs. The pillows came around the estimated time of delivery but looked like crap and nothing like the picture (color and texture). The customer service rep was friendly and accommodating and let me return the nonreturnable items. The chairs I got were beautiful and looked how I hoped they would but they were impossible to assemble. The metal threads where the screws attach to the base of the chair kept popping out of the legs. I took the legs to a hardware store to see if they could help replace the piece or help me figure a solution. I still haven't found out how I can fix them. They sent me another set for free and customer service told me to just toss the broken ones. The new chairs arrived and had the same issues so they just refunded my money. Now I have four useless chairs for free that I'm determined to get fixed. I give one star for the very poor quality of their deceitful items and a second star for at least doing the proper thing by refunding me on the pillows and the four poorly designed chairs. Also, I feel like a lot of their items come from kmart and target and such places and besides from that, the prices aren't even that great if you do some research.

Although I love the fact that they pull together related items so it makes it easier to decorator. I think the faux deadlines where they clear out your cart are ridiculous. I ordered an array of items and thus far am not impressed with the quality nor am I impressed that it took over two weeks for some items to arrive - very poorly packaged. I doubt I will waste much time purchasing from them. I will search for items on their site and buy them elsewhere.

Ordered two nightstands $350 each. From the photos they were exactly what I wanted. Until they arrived... First, the smell, they must have been painted with some toxic paint right before sealing in the box (took 2 months to air them out). Then, the color... Picture showed gold, description said gold. What I received was silver and doesn't work at all in the room. I was told I could return them (and pay for the return shipping at hundreds of dollars). I decided to keep them and receive. $100 refund (since I paid 700+ that isn't much). The drawers won't open without shaking the entire table, scratching my brand new hardwood floors. And now a knob (stated as crystal in the listing) but clearly cheap plastic (with spray paint from the dresser on them!) broke off in my hand. Never, never order from this company. $600 worth of my money is now going to the curb (and I get to pay $60 for oversized garbage pick up).

I rarely write reviews, but Joss & Main has earned the honor. I ordered three items from them, as follows:

1) Lsted as high-quality cotton sheets. They are so crappy as to be unusable. Staticky, and seeming synthetic.

2) A double-sided dog food bowl stand, which does not look like the quality expressed in their photo, is put together with stapes, and is now falling apart.

3) A hot water kettle, which arrived defective. It has been three weeks and three inquiries from me, and I have yet to hear back from them.

The stuff is overpriced junk, and their customer service is abysmal. Go with Amazon.

DO NOT ORDER THE REGENCY CHEST! IN FACT, YOU MAY WANT TO AVOID ORDERING ANYTHING ON THIS WEBSITE! I've placed two orders that arrived and were fine but not worth the $$. This last order was not at all what was expected!

The Regency Chest we ordered arrived in pieces! My husband who is very handy has been assembling this small chest for 3 hours with powertools. He has rebuilt a house from studs and this small $370 chest is a nightmare! Be wary and aware if the item you are purchasing requires any assembly from this site!

I ordered a rug in November, and it was set to arrive before Christmas. After the shipping was delayed, I emailed Customer Service and was told my rug was put on the wrong delivery truck and that they would need to send me another that wouldn't arrive until early January. Fine. I understand, that happens. After my rug didn't arrive when it was set to in January, I emailed back in and was told that they weren't sure what happened to my second shipment, and that the rug I ordered wouldn't be stocked again until May, so I would have to wait 7 MONTHS in total to receive my order. Normally, I wouldn't even be incredibly upset about this, except that the three customer service representatives I spoke with didn't seem apologetic or concerned about how much went wrong with my order or my happiness as a customer. If they treat customers with this little urgency all the time, I will not order from them in the future, and would recommend others do the same. If you manage to receive your shipment on time, then great! But apparently if something goes wrong Customer Service is not going to put the effort forth to correct it. Super bummed about the outcome.

Wander why this site has either very poor or excellent reviews?
I'm glad you are doing your homework and read the reviews before buying. I didn't and got SCAMMED. I ordered four of their Westminster Side Chairs. Well aware of their no return policy, but lured by the great pictures and rushed by the limited sale, we placed the order. Items arrived but they are nothing like the pictures. These are no brand chairs of the CHEAPEST QUALITY you can think of: full of cracks, uneven, paint peels off... We paid around $170/piece, but this items are not resalable, so they will end up in the back alley.

Wow, I must say I am very surprised at these awful reviews! I was concerned about their no return policy in the beginning, but I did research on it and people can obviously return anything damaged, along with other exceptions. I ordered 3 small things on my first order, and when I received them they looked even BETTER than in the pictures! They were made in China, but so what, what isn't nowadays! Anyway, I've placed 3 more orders already, and I wonder if some of these reviews are just people who have issues of their own, or maybe competitors!

I've ordered three things and still waiting for the third, but the two pillows I ordered don't look like they did in the photos on the website. The first pillow clearly looked embroidered with "bling" and when it showed up it was printed fabric. The second pillow I ordered specifically because it was a bright sapphire silk. What showed up is a dull navy. Unacceptable. I'm unsubscribing from their daily, sometimes twice daily, emails.

Everything looks really nice on the site but deliveries are fragmented. I got two rigs both damaged. They offered a refund which I have yet to receive and one rug was nothing like the photos. They said they would send a return label but nothing yet. I placed about 10 orders and its a big mess, I am cancelling everything with them and my credit card. This will just frustrate you and you will most likely lose money. Also they left a dresser on my porch by a sprinkler which ruined it.

Like everyone else here, I have not had good experience with J&M. My first order was for a magnetic calendar. It has floral glass bubbles for the months and smaller numbers. When it finally arrived, it was missing the month of July, but I had two August 'bubbles'. I contacted them and asked for a replacement piece. After several weeks I got an email saying they couldn't replace the single piece, but would replace the entire set. Still waiting after 3 weeks.

My 2nd order was for a pillow and a pizza peel. The pillow arrived pretty fast, but it is amost made of gauze. Very cheap. Maybe after I iron the wrinkles out of it, I can hide it behind another pillow and it won't look too bad. I'm still waiting for the pizza peel--almost a month. When I get it all straightened out, I'm done. Goodbye J&M