Joss & Main Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I think the products are great but I am really turned off by the shipping fees and I don; t know if I will continue to shop at Joss and Main as result. I think if you spend a certain amount the shipping should be "free" to Canada.
I had a great shopping experience, and the only problem I had was checking out. I didn't understand that I would automatically be accepting the offer for $9.95 Shipping and Handling for 30 days. I wanted to add it to my order, and didn't find where I would accept it, until I saw it was added for me. That was not problematic, just confusion on my part.
Thank you for offering your shoppers such great values!
Beth Krug
Terrible. I gave one star because I love looking at the site for ideas. With my first order, for a rug and lamp, the order appeared to go through. The same day I ordered a kitchen table. I received an email confirmation for the table, but not for the rug and lamp. Customer service told me that no order went through for a lamp and rug. I asked them if they were sure, because if it didn't go through, I would order again, and I didn't want duplicates. They said they were sure. Of course an hour later I received email confirmation for 2 orders of rug and lamp. I called to cancel one order, which they were happy to do. I then received an email confirmation that only the lamp was cancelled. Ugh. Eventually I was able to cancel the rug. THEN, I received an email that unfortunately the rug was going to take an additional 6 weeks to deliver. OK. THEN, the table arrived with a defect. I decided to live with the defect, because the table was going into the kitchen, it wasn't super expensive and I have a baby who would likely ruin it anyway. THEN, the lamp arrived with a major defect, the lamp is glued half off the base. Completely ridiculous. This one is going back. Can't wait to see what the rug looks like.
This is a great website offering unique items for the home. Great pricing and a nice selection of chic designs...
I ordered a beach themed pillow. They sent me a cheap yellow plastic vase. I asked to get my money back. They wouldn't do it until I sent hem back the cheap plastic yellow vase made in China. When I mentioned reputable sites like LL Bean would do it without batting a eyelash, the customer support supervisor said someone may want to buy that cheap China made plastic yellow vase and I should buy a new box and ship it back. I wouldn't buy anything from here again. The cheap vase made it's way to the Goodwill. Maybe someone paid 50 cents for it rather than the $30 I lost on the pillow.
Great deals and beautiful selection. Just purchased a gift but there was no option to include a note :(.
As a designer, I have found Joss and Main to be one of my favorite sites to find GOOD DEALS for my clients... I have also personally ordered many items from Christmas gifts, hostess gifts and large pieces of furniture and never once have had a problem with delivery or the product - Oh! One time I did receive a defective product but Joss and Main we're quick and efficient in taking care of it - so much so I almost forgot it was a problem!
This is my first time buying I haven't received my shipment yet
Excellent choice of merchandise. Quality is good, sometimes exceeds the price. Ive not returned anything, so assume that is also efficient. Very diverse styling and designs available. Great to see Modern and Contemporary merchandise available at reasonable costs. Would only ask for more. Would also like to see more dog/cat/other pet merchandise.
Fail! Still waiting 7 weeks later for a sofa promised in 3 days. Buyer beware----lies and terrible customer service. Missed 6 "promised" delivery dates, took time off work and was actually told that if nobody was home they "would leave my sectional sofa in my driveway" and that they done bring furniture inside the home unless you pay an extra $250.00!' Wtf! Stay away zero stars
I have found this site to be really helpful. I have gotten a few things that I couldn't locate in a store. I have been very satisfied with everything I have bought. My disappointment happens when I decide to buy something and it is sold out.
Every item I have purchased at Joss and Main has been excellent. Never disappointed because their product descriptions are always very accurate!
Well-managed website with a significant number of options for furniture and all other accessories for the home.
Wonderful merchandise! I found something and zip I'm done and looking forward to my item to get to me!
They have just about everything for decorating your home! If you like to browse then give yourself an hour at least. The only downside is when it comes to colors and how your computer sees it.
I really love Joss and Main. I have purchased everything from light fixtures to furniture and I have never been disappointed. I love how the site changes daily and look forward to browsing the new sales everyday. It is a perfect site for new homeowners who need to furnish and decorate their house!
I just have the best time looking at all the things you offer. I just bought the cutest red table clock and can't wait to get it. Keep up the good work so I can keep on shopping. So thanks for being there. Patty
Very Professional - the company had my credit on the computer and everyhing was handled instantly. Can't ask for more.
I'll tell you my experience when I get the product. Thanks, a new customer
Love the chests and the price, can't wait to see in person, but am sure I will be well satisfied as in my past purchases.
From the business
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members