Joss & MainReviews 1,338

They only got one star because there is no way to give zero. Ordered multiple items, of the few that did end up shipping, none arrived in a timely manner (meaning 4-6 weeks after the estimated shipping date). I emailed and called customer service a couple of times and would get the response "the items are now in our warehouse and will ship in 1-2 days"- 2 weeks later still didn't have them. One of the items I ordered was cancelled a week later and I was never notified. Will never order from them again! Joss and Main could learn a lot from One Kings Lane.

I attempted to place an order for a rug. It did NOT go through, so I bought a rug elsewhere. A month later I received an email stating the rug had been shipped, and noticed they charged my credit card for the purchase. I immediately contacted them and told them I did not order the rug, as the order never went through. I asked them to cancel the rug shipment. They confirmed that the order had not gone through as they had been experiencing a website glitch at the time. However, they proceeded to ship the rug. I live overseas and use a diplomat mailing service through the local US Embassy. We only have access to USPS for mailing purposes, and a 5x7 foot rug isn't something you can just pop in the mail. The rug arrived, and they insisted I return it via FedEx before I could receive a refund. I would love to send it back, but don't have access to FedEx, and when I pointed this out, they ceased responding to my emails. I am now stuck with a rug I don't want or need, which I have now paid for, with no options for returning it. Their customer service is crap.

WOW! What a bunch of CRAP they are selling! I must admit I got excited in the beginning... I placed multiple orders and since they take about a month to receive, the damage had already been done. So far I have received A BROKEN MIRROR, 2 BENT IRON PHOTO FRAME STANDS, PILLOWS WITH DIFFERENT FABRIC THAN DESCRIBED, A CROOKED ORB, SOLID BOOKENDS THAT SHOWED UP WITH WHITE PAINT ALL OVER THEM, A DAMAGED CLOCK... Should I go on?
DO YOURSELF A FAVOR AND NEVER ORDER WITH THIS COMPANY, they should be ASHAMED!

A horrible experience! Bought a black canvas bag with tan handles and when it arrived, the bottom had a yellowish color plastic basket weave pattern. It looked ridiculous and was obviously a defect, as the picture didn't show this and why would anyone but a causal canvas bag with a different color and texture on the bottom? When I called customer service, the response was, sorry, it is not a defect. The site lures you in with deceptively cheaper prices, but the quality of much of their products is less than desirable and you have no recourse. You are stuck with the purchase. I would not take another chance!

I placed an order before checking the reviews! Shame on me. I placed an order in mid-February and it was supposed to arrive today. I went in to my account to check the status... and it simply still say's "Processing". I've sent them an email. It'll be interesting to see what the response is and based on the information I am reading here, likely not favorable. If and when I do receive my order, I am not optimistic about it's condition. If it does work out, I'll certainly add to this, until then...

I ordered an item. On 12/17/13 and received the wrong item. I called on 12/17/13 and was told that the had to check with the warehouse to see what to do. I called back on 1/13/14 as I had not heard ANYTHING from the. I was told that the correct item was coming in within a week and that they would ship to me. Again, I called on 2/19/14 as no item received and Was told that the item would be in the warehouse by 2/24 and I would receive by 2/27. Today, 2/28 I called again and was informed that the item was stuck in NY due to weather and would be in the warehouse within 1-2 weeks and ship to me. I cancelled the order and hope to receive my refund within the 5 business days promised. Horrific customer service and will NEVER purchase here again. Hope you noticed that all of the communications had to be initiated by the consumer..

I have ordered from them 9 times now and although most of the small stuff I ordered was decent the three large items ( larache arm chair-tan linen upholstered chair with square back and pillow with nail head details and wheeled front legs, the regency chest in black- Bombay looking chest of three drawers, and the Brinkley desk in walnut- desk with pull out shelf and tilt back cover hiding two drawers) have been low quality for the price. Specially the chest of drawers. The chairs are okay but pretty poor quality too. I have seen the same stuff at homegoods for less so I will just check there for large pieces. I will probably continue to purchase small items but with thorough research.

I ordered this bookcase and based on the description was to get a pine wood construction painted black. What I got was a VERY cheap, resin type MDF bookshelf that looks great in the photo but reads VERY low budget in person. My husband could NOT believe I paid $160 for something I could have gotten at Target for $40.
It does help that many of their items are sold on overstock.com so you can at least check for reviews before purchasing but the fact they don't have the ability to review these items seems very sneaky and shady to me.

They also state that they shipped out two rugs to me and I have yet to receive the other rug. I only have one currently. Trying to work it out by emailing customer service. We shall see.

I have probably spent close to $1000 on this website (decorating a new home) mostly on small items. Negative experiences:

1. I ordered a clock that stated it was "wood and metal" construction. From the photo it appeared to be a wooden face clock with metal numbers and arms. When i received the clock, it turned out to be a sheet of metal made to sort of look like wood, and there was no actual wood anywhere. I emailed customer service to complain, and they said they would accept a return (which i assume i would pay the shipping for) but i decided to keep it. They have continued to frequently sell the same clock with an inaccurate description.

2. I ordered a set of table lamps that indicated in the product name that it contained two lamps. I only received one lamp. The price led me to believe there might have been a mistake on their end labeling the product as two lamps, but that's not my problem. I emailed customer service and have not received a response.

3. I spent over $200 on a bookcase that if I had seen in person would defintely not have spent that much money on. The photos and short descriptions can be very misleading. I kept the bookcase and like how it looks, but the quality is not at that price level.

4. I bought two sets of the worst sheets ever made. They turned pilly near our feet to the point where they are now scraps of fabric. Luckily I didn't spend much on them.

Some positive experiences:
1. I purchased and received a large heavy wall mirror for $24.95. I believe they made a mistake in setting the price becuase I have since seen the mirror for $127.95. But they sent the mirror to me and only charged me $24.95 so that was a win for me.

2. Some of the other smaller items I have ordered I have been very happy with, and free shipping for 30 days is appealing even if it takes a while. I would not buy anything over probably $100 and would not buy any furniture from this website again.

It is VERY hit or miss with this site. I was buying a new house and got 8 different things at various times. All were shipped very quickly and faster than the timeline said on the website. BUT half the things were either shoddy or not as described and 1 was broken. I ordered the Marian end table which is described as distressed black but is actually brown (even says so on the tag.) I also received a broken marble mortor & pestle set which is unreturnable since I didn't open it in time. There is only a 30 day return window on damaged merchandise and since I was in a new house I didn't open it right away.
Also the Remi rug was listed as ivory and grey which I bought for the dining room but is actually more yellow and PURPLE. Don't know how that could be mistaken for grey. Luckily it still works with my color scheme.
The Amelie tray was supposed to be a crystal tray with metal fleur- de- lis accents. The "accents" were glued on haphazardly, aren't centered and there's streaks of glue on the glass. I am embarrassed to even put it out. I'm going to try to get them off as the glass tray is otherwise pretty.
I would NOT recommend buying anything expensive from this site. If you can gamble with spending a little money for some little thing fine. I did get a clock, a metal shelf, and a glass carafe which were as described.