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Joss & Main Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
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Love the free shipping, just wish there was a way to keep ideas of items liked saved for later date.
I purchased a bedding set from here last month. I washed and dried it and put it on the bed. The material is so cheap it's not even funny. The fitted sheet didn't even fit the bed! I've bought sheets from Walmart that fit better than this. Lesson learned for me. Don't waste your money buying anything from this website.
This site is full of beautiful things and ideas. I was hesitant at first because you can't even peruse the site without giving up your email address, but it's worth it. And you can always unsubscribe. I found the exact centerpieces for my daughter's wedding here. Gorgeous.
Ordered a few things from joss and main
I have a sideboard that they offer and I got a great buy but their price might be 50-100 less than I paid, which I thought was a discount
If you are looking at something elsewhere chek joss and main prices, they may be even better
I love shopping at Joss and Main. I have gotten several pieces of furniture and decor at great, unbeatable prices. Love the unique varieties offered everyday. Every shopping experience has been a success and the customer service is also unbeatable!
This card has nothing to do with the goods Joss and Main sells. Rather it is feedback on the non-straightforward way to order a gift card.
1. There is no variety of cards to select, just their generic notification.
2. This is not a problem, save for the unusual way of ordering a gift card:
2 a. Once you've written your card's message, there is one preview of it and one chance to edit the card.
2 b. Once any preview has been made, you can no longer access your card's message.
3. To get to checkout, you are required to put down your own address as the 'Shipping Address' in order to proceed.
4. At this point you are allowed to fill in your credit information, then send your 'card'.
Prices shown on the website are not always reflected on your invoice. For example, crib sheets listed for 23+ dollars end up on the invoice as $31.
The prices are great on some items and not so much on others. Quality is pretty good too.
How can you not love Jossandmain.com, it's the best thing since the days of women's magazines. Only better, because they tell a story you can bring to life in your own home, at prices often times the lowest anywhere. I find the best deals, and the most loved pieces for our home, and my friends, at their online store. Love the events!
Very easy to select item, read all the details, get measurements, and order.
Products are very nice and true to what is said or written about them. Colors are what they appear to be - very nice and help staff is verify helpful.
Love your stuff, need to add an arrow up button to return to the top
I can't say enough about how easy it is to return items, a simple call to a representative, that's all.
My first time ordering from Joss and Main but I love the look of these corner shelves, I will come back and tell you what I think once they arrive... So far the ordering part was very easy. I have used their sister business Wayfair and was extremely pleased with the service and outcome and product...
BOGUS lead times on products! I am very disappointed. I found a headboard for a bedroom project that I loved. I needed it by Sunday of the following week that I ordered. The confirmation said it would be there on or before January 14th. When I ordered the status was 'in stock'. On the 14th I called and they said it wouldn't even be Available until the middle of February. So disappointing!
One of the best web sites yet. Had no problem finding what I was looking for and placing the order was a breeze.
Everything I have bought is even better than pictured! Great deals, good quality, never a problem they can't solve.
Site advertised free shipping. Purchased bookcase. Pop-up message emphasized free shipping. Checked out and learned that there would be an additional shipping charge for the bookcase. I think when free shipping is emphasized -- as it is in the marketing campaigns for competitive online businesses -- it should be mean free shipping with no exceptions.
This is a fantastic place to shop at. My friend have used Joss and Main and they say the quality is great. I can't wait to get my new bedding.
Your site is so easy to use and has the most beautiful decorator items. Love It!
From the business
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members