INYOPools.comReviews 413

They are absolutely terrible if you have any issue with your order. If you try returning something they will make it extremely difficult to get an RMA #. The chat online is useless. I have a damaged part that i received and I uploaded pics immediately to their email and that was a week ago with still no response. The prices are good but if you have any issue it will be a nightmare. I will never buy again from them after trying to deal with 2 issues

Purchased a product shortly after 1pm on a Thursday. Selected expedited overnight shipping. Received an email stating that product would not ship until Friday and received Monday. Called customer service and canceled order. Later that night received email stating product would arrive on Friday. Contacted company. They sent RMA instructions but want me to pay shipping cost. Beware.

Prices were very reasonable (better than local pool supply stores). The order arrived in a timely manner in great condition and had the correct items. Way easier than going to local pool supply stores. I've used Inyo for 11 years now, never had an order issue, and the products they sell are excellent.

Control board for Hayward salt generator fit perfectly and is working great. Many, many, many, many thanks.

When No One want paid service to replace my worn old pool pump - Inyo pool staff - Craig guided me to proper fitting pool motor and instructions to get the job done. It was exactly what Craig instructed. Thank you.

I used the chat feature to verify proper motor and seals for my failed pump motor. Paid for faster shipping. Motor and seals came faster than expected. Replaced in less than an hour. Works perfectly! Saved a bunch of money and plumbing by replacing only motor.

The customer service is knowledgeable. They answered all of my questions clearly and were pleasant to talk with. The product line and prices are great. Ordered a new DE Filter and Multiport and it arrived in three days via freight truck. They walked me thru the delivery process and advised me to ask for liftgate delivery which was free. All around a great experience. The Video Library is outstanding...it will make an expert out of anyone.

Same as others have reported. Their "fraud department" flagged my order and required a photo ID. After "reviewing my ID" they declined to honor the purchase despite having charged my Chase Business account. Stupidly I sent them my ID which may be on the Dark Web. Fortunately, I have Experian looking out for me. What an obvious scam! A credit card gives you protection, Pay Pal is questionable.

Trying to get my pool equipment back up. Wanted to replace just a motor for my Pentair WhisperFlo Pump but turns that I needed to replace both separate motor and pump. Returned the motor and then ordered a new Pentair WhisperFlo pump. INYO handled both - waiting on refund still but not hassles just help.

Ordered in mid May. Went thru the site setup process, placed the order, gave the card info and address, etc. After 12 days, I wondered where it was, went to the site, only to find no record of me or the order. So I ordered it all over again. This time it went well and came quickly, within 2 days.
Then, on 6/2, I got a second identical item! I don't know what to do with this one, and can't find a phone number to call you. And, I don't want to be charged twice. So please let me know a number I can call you at.

I was very happy with dealing with your company. I was not happy with the delivery driver, he was rude and would not let me check the filter for damage before I signed the paperwork. He said it was against his company policy. However after looking at your website and watching the video about delivery, it says to open the box and inspect the product before signing. You should ensure what you state on your video is what your customer can do without being harnessed by the delivery driver.