INYOPools.comReviews 413

In shipping to Canada they charge 4 times the product cost on the initial shopping cart total. However they request that international buyers must complete the full transaction in order to see the actual shipping costs, which they hint maybe cheaper. Further more they claim that an email will be sent with the final billing to the customer but the order has not been processed yet. They then say that the international customer then has the option to proceed with the order or cancel if the shipping rates are outrageous. However this last statement is a lie. $24 for two 3 oz handles for a skimmer basket with $75 US for shipping? What BS. Really that's a $5 stamp in an envelope. Canada stay away for these crooks. Shame on Hayward for dealing with these scam artists.

I was very pleased with my first purchase from them. So I made a second purchase. Of the 4 things I ordered, 2 arrived via different shipments but the other two never arrived. I chatted with them (no support phone and they never respond to support tickets) and they said it was backordered from vendor and would refund me. Four days later, after contacting them daily they have given me different answers, including that they will now ship the parts. It always ends with 'we will email you later today'. They have not emailed. Their chat client only pops up randomly, so you cannot initiate a chat unless it appears and I'm convinced they have now disabled it for my login. I've tried via social media and get the same blanket answer 'we will email you'. It's a shame because their prices are good, shipment of items I received was good and quality seems fine. The online video and blogs are helpful as well. Just their support sucks - really bad. Be very wary of buying from them and make sure your credit card company will back you when they don't deliver.

Ordered 4 uprights/posts for pool, description claimed direct replacement for original item {plastic Vs original metal} {cheaper}. Also ordered 10 plates for post cap. Received the 4 posts and 6 of the 10 plates. Invoice showed 10 shipped so I examined shipping container for damage, there was none. I was shorted 4 plates. The uprights were what I ordered and correct quantity but would not fit {diameter too small} Contacted inyopools and they claimed they would ship out the missing plates and gave me a return authorization # for posts. I then ordered the correct {metal} posts. I received both the plates and posts. Every thing was great except I never got the refund and I paid $33.00 to ship posts back UPS. So now I am out the cost of the posts and the shipping. I have tried time and time to contact them but they have not even acknowledged my efforts. Explains why they don't have a phone.

I ordered 3 bottom plates for a pool and paid for overnight shipping. Twenty four hours go by, nothing! Contacted them today, forty eight hours after the order should have been here and told it was out of stock. Now, common sense says when the item is out of stock, you update your site or, with an overnight order, you notify the customer when the order is processing, that you can not meet that request. How do you do business like that?

Was purchasing pool motor to change for a friend. They seemed to have good pricing so I ordered the motor. We put on my girlfriends CC with proper billing info, but different ship to address. Their "Fraud Department" said they would need a Picture of Front and Back of Credit Card and ID to be able to process the order. Sorry, but my girlfriend does not want her CC or ID scanned and emailed online. Waste of time, CC companies have their own Fraud Department for bad charges, don't need an online company not accepting an order, the CC company can take care of that guys.

Placed an order for a pool heat pump on 5/12/2019. Stated earliest delivery would be May 16th. The shipment arrived at local shipment venter on Monday May 20th. Called them for delivery time and date and no one can has given me a correct date. It has been pushed back every day. INYO Pools called them Friday 5/24 at 2pm and they told them they could only speak with me and if called them right way they could try for Tuesday May 28th. The installer was scheduled for the 25Th! To make matters worse when I called they had apparently closed early. I found the same unit on Amazon with same price and guaranteed 2 day delivery! Should have looked at Amazon first will not make that mistake again.

I am sourcing a pool skimmer that can be used with an extra thick deck. The deck has already been installed by the house flipper who was trying to create a very modern gray monolith slab to the edge look (instead of the traditional coping around the edge). So the panels that form the edge around the pool are all at least 8 x 10 feet and about 4 inches thick and very flat.

One of the miscalculations they made was the rise of the pool skimmer they installed is not enough to reach the deck surface AND position at the correct level for the water level.

OK. I did not need to say all that to ask the Inyo telephone sales rep if they stock any skimmers that are either extra high rise or, even better for me, adjustable height.

Knowing NOTHING more than my request, she immediately asserted, "your best option is the replace the skimmer with the same model". While that response certainly could have come from a dumb artificial intelligence algorithm, I am certain I was connected to a human ( happened to be female).

So, I explained the situation with the deck being extra high. "Well, your existing skimmer was placed after accounting for many variables." I was rather stunned and told her, "Yeah, namely that it does not fit the thick deck so the bottom lip of the skimmer is about two full inches higher than the floor of concrete throat in the pool sidewall. It would be most helpful if you would simply tell me whether extra high skimmers exist."

She replies in her infinite wisdom, "Yes, there are such skimmers." Then the killer, "Have you contacted a contractor about this?"

That was it for me. She thinks she is God, and I am not God, and obviously she thinks she should be talking to a contractor God. I'll never do business with Inyo. I told her she had been worse than useless and hung up.

Sincerely,

An Atheist