INYOPools.com Reviews Summary
INYOPools.com has a rating of 3.1 stars from 413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price and fast delivery. INYOPools.com ranks 4th among Swimming Pool sites.
Received order very timely fashion. I need #*******A00 rail caps were out if stock replaced with different color. They look great.
Fast shipping with great prices. Regular shipping was fast. Prices were very good. Will order again from this vendor
Very helpful during the whole order to delivery process. Delivered on time. Equipment was packed in such a way that there was no damage to my equipment
The website had all the parts I needed. The reviews were helpful. I submitted a question which was answered promptly. My order was processed, shipped, and delivered promptly. All of the parts have been installed and are working. My first experience with INYOPools.com was great overall!
I ordered the hose for the polaris pool sweep and floats as well as the twist into wall connector. All one unit. Price was below local stores. Haven't installed yet. It's freeZing outside. Will wait til it's warm, then lay the hose on the ground to straighten it before install. Very pleased so far.
Long time customer. Always, outstanding customer service as well as product selection. My one stop shop for all of my pool needs.
This is a great resource for any pool owner. Very helpful staff and lots of videos on maintenance or repair of pool equipment.
Replacement parts of every kind can be found at competitive pricing. Highly recommend for your outstanding service!
Love using the chat feature it's quick and easy and I can upload pics of the replacement part I need. They're really knowledgeable
I've bought a few items from inyopools.com and ever time their excellent.
Depending on the way it's shipped I've received them pretty much on time.
I didn't take pics or I would have posted them.
The O-ring I needed for my 3-way valve looked like I had ordered the correct part. Then I noticed the chat option and in a matter of seconds InyoPools confirmed I had the correct part. Plus I was told the proper adhesive for the o-ring. It arrived quickly and I decided to check out the "how-to" video, which turned out to be a blessing since I had initially installed teh o-ring upside down.
Products are very good. Company may not package components well and may damage the contents. The Inyo company may not cover the damage as to the recipient must respond with an assessment that there is no damage within a 30 day period. Inyo pools does not cover the damage if the damage is noticed or verified after that time period. I received my package but did not see the damage until 60 days. The package was not damaged but the contents were mispackaged and interior parts were damaged due to the placement of parts. The company should be liable for the poor packaging. However the recipient must verify that there is no interior damage relatively quickly. As a contractor, you may not utilize the parts that quickly. This is what happened.
Never got confirmation and never received my order. Then received an email asking if I got my order.? :/
I ordered a new motor for my spa pump. It can very quickly and was exactly what I ordered. Works great. Great motor at a great price.
Sent picture for them to let me know what part I needed. Got a response back the next day verifying the part I needed. Ordered on the spot since they have awesome pricing compared to local retailer. I received my part the very next day. The company has excellent customer service. I definitely recommend this company for your swimpool/spa needs. Thank you Stephen!
They didn't send me a tracking number. And i got an e mail the day before it was delivered wanting to know if i had received it. Well no but i did get it the next day after i had bothered my neighbors looking for it at their house
When looking for a pool filter cartridge I found your prices to be the best. I wanted to be sure to order the correct item and did an online chat. The filter cartridge was exactly as I ordered and it arrived much faster than I imagined it would. It was convenient having the tracking information so I could arrange to have help available to install it.
Had a $750 order that I placed on 10/5 only to find out today that it had been cancelled because my credit card was flagged for being fraudulent. I provided a copy of my photo ID and was told that they would be cancelling my order unless I sent them a check, money wire, or Paypal payment. Sounds sketchy to me and probably was a scam. BUYER BEWARE!
Great site for parts and especially for information. I highly recommend it, especially for home pool owners.
Pump motor came fast and it works great. The price was good and their site is full of practical videos. Customer service is great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Morning Tyler,
As our customer service manager explained over the phone, there were issues verifying the billing/shipping address and guaranteeing a safe transaction. Because of this, we canceled the order and asked for a more secure payment method such as PayPal (with a verified sender/ confirmed address), wire transfer, or a check in advance. We sincerely apologize for the frustration with your order.