INYOPools.com Reviews Summary
INYOPools.com has a rating of 3.1 stars from 413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price and fast delivery. INYOPools.com ranks 4th among Swimming Pool sites.
My pump stopped working after a voltage spike when a thunder storm hit. Inyopools.com had the best price and their response to see if the replacement part would work on my older model Hayward maxflo XL PUMP. The company also recommend a shaft seal and gasket. I highly recommend them for all my future pool part
They were very helpful in helping me find what I needed. Prices were better than I could find anywhere else for the motor I needed.
INYO Pools was extremely easy to do business with including searching, purchasing and shipping activities. I highly recommend INYO Pools!
If you want great customer service and guaranteed products…. This is your website for pool supplies!
Have purchased in the past a knockout tarp for my inground pool which goes over my actual cover to keep algae from growing. Lasted 5yrs and needed a replacement. Very ridiculous pricing... ie... cheap!... shipped sooner than expected... couldn't ask for more... highly reccomend!
Received order fairly quickly. Have not put it on yet, but I ordered the 20 year warranty cover and it was approx $60 less than from the pool supply company I usually use.
Great service, products, and shipping times are the quickest around! Will continue to purchase items from this company!
These guys are awesome! I had been struggling to get the right parts for my pool filter motor. I had ordered from another vendor and received the incorrect parts, which had to be returned. Once I contacted INYOPools, the search was over. Over a live chat, they identified the correct motor and pump parts I needed and I purchased them. My order arrived early and my pool was back online in about 45 minutes. Again, these guys are awesome and I'd recommend them to any DIY'er. You will not be disappointed!
This company was outstanding. Extremely helpful chat feature! Got exactly what I needed fast at a great price! Shop with them again for sure!
They answered all my questions right after I asked them. Most places would take a while so I would have to wait for 10 minutes while they found someone who could get the answer! This individual has my answer in 2 minutes! Great place to do business with. Will definitely buy from again.
Purchased Ray pack heater from them one year ago completely rusted out beware
I wish I would've looked into the reviews more
Ordered a draft hood and had a pretty rude customer service agent but I ignored her behavior because I needed the draft hood. After they charged my card they emailed the next day saying they didn't have the part? Why take my credit card and charge it if you didn't have it. Even the rep on the phone looked it up, I guess I will wait for a refund in a week or two and try somewhere else. Would avoid this company, not sure they are more then a reseller of convenience.
I had previously went to a local pool shop to order a replacement pump for my pool because my pump motor had went out. I purchased the pump and was told it was a "replacement " for my Hayward pump. I brought pictures of the pump and serial number as well. After getting home I noticed the pump didn't have a switch, the strainer bowl was significantly smaller, it had a 3 prong outlet plug index of the twist lock(not a bit deal I just switched it with my old pump harness), and it only drew 9 amps instead of 15. At this point the shop was closed on Sunday. So I installed the pump and noticed a much lower operating pressure and water output than my previous unit. The price was also significantly higher. The filling day I contacted said shop, talked to a different employee and stated my issues and was told I could return the pump. The unit I had purchased from my local dealer was just a generic unit and I was charged as much as a genuine Hayward replacement unit. If I had wanted that I would have bought one from inyopools.com and not been charged the extra $125.
At this point I had contacted a customer service representative at inyopools.com and told them my issues, gave them the same information and he gave me 2 options for replacement pump/motor assemblies along with explaining the differences between the two. After making a decision and purchasing the unit, 2 days later the correct pump arrived. It is installed again for the 3rd time and everything works great.
Tired of settling for items in the box stores. This company had brand named product we were looking for at a great price.
I had to buy a new variable speed pump for my pool, and if I had done through the normal retail pool supply stores it would have cost somewhere in the neighborhood of $1,200... money I really didn't want to have to spend. I stumbled on INYOpools.com website and couldn't believe the pricing. But, that was just the tip of the iceberg with them... their customer service is 5 Stars in every way. Not only did they help me get all the seals and things needed to install the new pump, they corrected an issue when one of the items sent being wrong with such haste that I was simply amazed. INYOpools saved me so much money. Shipping, customer service and product quality are definitely the BEST! I highly recommend them.
Tried buying a filter from another company and was told at r the last minute it was out of stock. After confirming with a competent employee that they had it in stock, I had my filter in 3 days. Check them out first and I'm sure your experience will be the same.
I ordered some valves and I'm really glad they showed up on time! I'll order again from them for sure.
Our new Hayward Pool Vac XL - Concrete Cleaner (Item: W*******ADC) from InyoPools works GREAT! Buy this one! We previously had a Zodiac, MX8 Advanced Suction-Side Automatic Pool Cleaner... what a waste of $400.00! That cleaner spent most of its time cleaning the sides of my pool, where there was NOTHING to pick up, regularly threw a track (stops working until replaced), and it also got stuck on my pool steps - requires constant supervision. This Hayward Pool Vacuum cleans the bottom of my concrete in-ground pool like no other - no worries about whether it is working or not. Inyo Pools is our go-to source for most all of our swimming pool needs.
Ordering product was quick and simple. Price was good. Shipping was on time. Only one issue when product arrived. Packaging was severely damaged but fortunately the contents were undamaged. Impossible to tell if this was the supplier or the USPS
I ordered on line. They were quick and the item shipped out the next day. The item arrived on time and was good. Thanks.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
After reviewing your order history, I see that your order was placed yesterday afternoon when the drafthood was still in stock. Unfortunately, due to the high demand for pool parts and nationwide shortages of supplies when the order was processed with the warehouse the item was no longer in stock. We tried to notify you of the inventory error as soon as possible to cancel the order and void the authorization on the credit card. As far as the experience you had with our customer service representative, we're sorry for the lack of customer service provided. We aim to provide the best overall experiences for all of our customers and will review the phone conversation to use it as a coachable moment for our customer service staff.