INYOPools.comReviews 413

On the face of it one would think this company, Inyo Pools, was great. They have great "how to" videos posted and blogs etc. but their customer service is absolutely terrible. Wish I had visited BBB and Site Jabber before starting to deal with them.

I had a pool pump motor fail over a weekend. I sent in a email request on how to change out to a compatible variable speed pump which has gone unanswered to this day (over a week later). Because they seemed to have good techs and videos to help with this problem I thought maybe because of the weekend they missed it so sent in a chat box request on Monday. This is what they recommend on their own phone answering message. Response - no one was there to answer. So I called and waited on hold for 20 mins plus only to get some tech geek with zero manners and after a very frustrating phone conversation got the information I needed and subsequently ordered the pump motor.

Then I sat there waiting for the motor to ship. After two days nothing seemed to have happened so I sent in an email information request about this which was answered and I was told it would ship that day. Which it did. But I felt like if I had not questioned why the motor had not shipped it may never have happened.

Thankfully all went well with the motor swap out and I am happy about the overall outcome from that point of view.

I do not like writing negative reviews, but sometimes I feel like other people need to be warned about bad companies doing business on the internet. There is obviously something wrong with the way this company is doing business. Its either money, the people they have and/or cannot retain, or they are just playing the "middle man". There are too many clients out there writing negative reviews which all seem to strike a similar complaint. They do seem to be very good at responding to the complaints but why not do something to ward them off in the first place.

I will NOT use this company again and recommend others to stay clear.

Excellent company to deal with from start to finish, easy ordering very informative and fast processing and delivery. Everything came in correct and works great. I highly recommend this company.

I ordered a liner and it never arrived and inyo won't answer the phone or send me a refund. They are disreputable. Buyer beware!

I ordered a pool pump that said it was compatible with the number of my current pump - but it was not even close. When I tried to return it the process is a scam to never have to give you a refund. They should just have a no return policy so that you know when you order that your not getting a refund if the part is wrong. I packaged it back like they said it had to be - exactly where the tag has to be and spend $105 to return it - then they sent me pictures saying it was damaged by UPS - the pictures are of a perfect box. I knew when i saw the list of things you had to do to get your money back that I was wasting my time. Now they have the pump to resell and my money! NEVER ORDER FROM THIS PLACE.

We ordered a new filter for our pool and they sent us the wrong filter. I tried to return it but the process to send something back is ridiculous and doesn't work. When I ordered the filter I set up an email/password account with them because I assumed we would be ordering more items from them. In trying to initiate the return process their computer told me I wasn't registered. I registered again. It's still telling me I am not registered with them. I can't find a number to call them so we are stuck with a $90 filter we can't use. After reading these reviews I'm sure this company is a total scam. The return process requires you to get your account number from them, get a "return" number from them (takes up to 3 days), place item in the original box, pay the postage to return it and then they inspect it to determine if you get a refund. A total scam.

I ordered a vacuum cleaner head from INYO Pools and it arrived damaged. Despite sending pictures of the damage within 24 hours of receiving the product they asked for pictures of the damaged box. Despite explaining that they send the part in a bag not a box, they continue to deny the claim without photos of the box. Rather than shift the blame to the customer or UPS, they should behave like Amazon and provide a return shipping label, provide a credit or ship the replacement part in a box with protective packaging to avoid a similar outcome. Very unethical business practices in my opinion

After a stern Email and a poor review, Customer support was fairly prompt in a reply. Shipped my missing part next day! Woo Hoo a satisfied customer! The parts seem to be of good quality and was shipped an extra brush as well.

I have been buying Hayworth PA-90 pool filters for many years now. I even compared their price to the original and it was the same so I thought I would give them a try. I got a cheap Chinese knock off instead. Never again.

I order top railing for my pool on Mar 17 and as of today Apr 6 I have not seen anything they made sure to Take my money from me and I have call the phone number several times but I don't get any answers except that my order is on its way. I'm thinking that this company is nothing but a SCAM it cost me 1400 dollor's.

Could not get product to me so they outsourced to another company but delayed delivery by days. Asked to cancel order prior to shipment and they agreed. Then charged for the product and wouldn't cancel order. Don't use them!

Do not trust this website. Advertise parts that they do not have and send you wrong part. Customer service blames warehouse mistakes... scam. Wait for real part that is never coming

Great price for exactly the right pool pump motor and seal kit. Delivery on time and the motor is installed. A pleasure doing business with Inyo Pools.

I have ordered a pool pump and an O-ring gasket for my pool filter. Each time it's the same thing, they get the order and email you that your order has shipped, yet it hasn't. This company does not have the material in their warehouse, this place is a call center. They are just making money off of being a middle man.

Now their knowledge seems to be on point, but when it takes 2 weeks or more to get your part it's just not worth it. I recommend finiding what you need through them but ordering from an ACTUAL distributor. I will not order from this company again and will not recommend them to anyone for parts.

I ordered a part for my pool with overnight shipping at 12:15 pm on Tuesday November 17. Checked my order status Wednesday morning. No tracking number. I started a chat with Eric who was no help. He could tell me nothing about my order. Called the phone number, which was not easy to get, and talked with Michele. I requested the person in charge call me back. Michele gave me a credit for the over night shipping and assured me the item would ship out Wednesday. No call back from Joe the manager. Thursday morning I checked my order status and I still did not have a tracking number. I called INYO and talked with Eric at 9:10 am. Eric new nothing again. He sent an email to their warehouse manager and said he would call me back when he got an update. At 11:30am I called back to check on the shipping status and talked with Michele. Michele was able to figure out that my Tuesday overnight shipment had still not been processed. She offered a $50 discount. I asked why Joe had not called me back. She said she would request he call me back again. Shortly after that call Megan, Joe's assistant called me back an offered to take $100 off the order if I wanted to proceed. I told her I had no confidence in there ability to deliver. Finally Joe called me back blamed the independent warehouse he uses for all of the problems and offered to take $100 off the price. I declined, told him to cancel the order. My pool has been down for three days now and I have made no progress getting it fixed because INYOpools does not have competent people in leadership positions. Joe called me back again and offered the part to me for free if I would not write this review. I declined that offer also, obviously. In good conscience I could not do this to the next person that might order with them. Proceed with these people at your own risk.

Purchased pool cover for my 16X32 inground pool mid September 2020. Just discovered that there is a 3 inch hole in the middle of this very thin cover. Hasn't even been 2 months! Called for replacement on 11/11. Offered to pay difference for a thicker cover. Nothing, they do not do exchanges, they say warranty is only 30 days... Really! Waste of time and money, they just want to move inferior product. They Absolutely do not know what customer service is. Very disappointed.