IKeyless exhibits a mixed reputation based on customer feedback. Positive aspects include prompt shipping, competitive pricing, and instances of effective customer service, with some representatives receiving commendations for their attentiveness. However, significant concerns arise regarding product quality, particularly with defective remotes and the lack of clarity about whether items are new or refurbished. Customers frequently report difficulties in reaching support, long response times, and frustrations with the returns process. Overall, while some customers express satisfaction with their purchases, many highlight systemic issues that detract from the company's reliability and customer experience.
This summary is generated by AI, based on text from customer reviews
It's easy to judge companies by what they do right because we expect it, and get it, most of the time. It's what happens when things go wrong when you can really tell about a company and their dedication... And this company is DEFINITELY a winner.
When I placed my order # *******, they mistakenly sent me the wrong item. Hey, we're all human; mistakes do happen. So after sending Shawn an email, to which he or she responded almost immediately, we determined that the error was made. It's what happened next that really made this company shine: they immediately issued a replacement order, sent me a postage-paid label via email to return the product for exchange, and sent out the correct item. All this in the span of less than 72 hours! Their response and professionalism has truly been phenomenal! Great, great job, ladies and gentlemen!
Ikeyless now has a loyal customer for life. I WILL tell you that this is an honest review, by a real customer, about his actual experience.
Again... BRAVO, IKEYLESS!
Five stars, for sure!
Needed a spare manual key, as the car (purchased used) came with only one remote/flip key. I had some questions, as I was getting nowhere with a local Kia dealer's parts department. I contacted iKeyless, and Shawn was able to answer all questions to my satisfaction. There was a mixup on my order (received an uncut key instead of a cut key). One phone call to Shawn took care of it. I was emailed a prepaid shipping label to return the merchandise and received the correct key in less than 2 days. The key works fine. I am totally satisfied.
My remote key to my GMC Truck broke. I went on line, entered my data for a replacement remote. To my surprise, I see a picture of what i needed! So with a click I found ikeyless! It took me a total of 4 minutes to order. I love easy. Plus the ikeyless remote comes with instructions that you can do yourself. Well with in a few days my remote came. I was so disappointed the instructions said take it to a dealer. So i sent a email to ikeyless, telling them about my disappointment. To my surprise i received a email the same day from Shawn at iKeyless with an apology and the easy to read instructions. I went out within one minute I paired my truck and remote. I will tell everyone i know how easy and affordable iKeyless is. The price was just as good. Under a fifty dollars and easy is my way of thinking.
Thank You iKeyless
Phyllis (*******)
Received the item quickly. Had to return since the wife had already got new keys from the dealership. The return process was easy and hassle free. Shawn was very helpful. Now I am just waiting for the refund. Would shop here again in an instant.
Order# *******
My daughter lost her only key to her Ford Taurus in another carrier. She was devastated! I got a quote from the dealer on 2 replacement keys for her car and it was going to cost about 200 dollars thru them. I usually don't like to shop online but I took a chance and foundt ikeyless.com and was thrilled to find that I could get her key for $30 less than the dealer. We used a private locksmith to cut and program the keys and my daughter was so elated to hear her car start up! I only had to spend about $120 all together. I was impressed at how easy it was to use the website to order and the keys were here in 3 days! I would recommend ikeyless.com to anybody!:-D I am also impressed that Shawn sent me an email to check on my experience. Thanks Ikeyless!
My experience was fantastic, great price, fast delivery, and a really high quality piece of equipment. And with service associates like Shaun you can; t go wrong,
Order # *******
It is with great pleasure to share my thoughts about the customer service experience that I had with Sarah in connection with my iKeyless order. Sarah was very knowledgeable, friendly and complete in regard to every detail in answering all my questions. Sarah is definitely a 5 star company representative.
Happy with my purchase and how easy and fast it was to program. Works great! My order number is *******, Shawn M. Contacted me via email about this survey. Glad to help with my feedback!
I usually hate to call for any kind of order or help or questions but it was so nice to order something on the phone & not feel like an idiot for asking a question or having a hard time explaining what I needThank You Ben & Shawn #*******
I ordered a "Chip-in key" as a spare for a used Honda Civic we purchased for our kids (order #*******). The price was very reasonable and it arrived quickly. A local locksmith was able to copy and program the key easily. Now we have some peace of mind for when our kids lose the original key! A special thank you to Shawn from iKeyless
Stacey helped me with my order (no. *******) and was very professional. My Jeep key fob replacement came within a few days and works like a charm. Dealers gouge you and some makes more than my '99 Jeep but saving the extra $$ is great. I'll definitely pass on iKeyless to my family and friends.
I have an 18 year old Chevy Tahoe that I LOVE! I needed to replace the keyless remote entry and had no idea where to turn. On the 3rd of October, I went to Amazon and found ikeyless. They had EXACTLY what appeared to be what I was looking for and the price was better than any Chevy Dealer. I immediately placed my order (#*******). When I received the package, it was within the timeframe reflected on my order. I was thrilled! Ikeyless SAVED THE DAY. Should I ever need another, I won't hesitate for a moment to contact Stacey in Customer Service because I know that the experience will be just as positive as this one was!
Was not sure if a Battery was what I needed, but when I found iKeyless on E-Bay, I ordered my battery (item # *******). When I received it, I found it was indeed my problem with my keyless remote for my truck. THANK YOU, SHAWN, for all your help!
Stacey F, I am very pleased with the purchase of the new keys/remotes for my vehicle. By providing "ikeyless" with the vehicle VIN number, the keys were cut perfectly. I also appreciated "ikeyless" going a step further in protecting the consumer of identity theft, by asking the customer to provide verification/proof that he/she are the actual owners of the vehicle.
The instructions provided to get the key remotes to work with the vehicle electronically was accurate. However the customers do need to realize, which "ikeyless" mentions in their instructions, that they will still need to visit their local dealerships to have the transponders within the keys coded for their vehicle in order for the remote to fully work properly. The local dealership I went to just charged me a nominal service charge/fee to have all my key remotes coded for my vehicle. I was in and out of the dealership within 35 minutes on that day.
Again, thanks to Stacey F. And "ikeyless", I have brand new keys/remotes for my vehicle that are fully functional.
Thomas W.
Virginia beach, VA.
Thank you for the great experience replacing my car keys(*******). My children borrowed my car and we still can't find the keys. The key works great and Shawn, the customer service representative was very accommodating and thorough.
Great products, great service
I keyless has an excellent service where they provide key remotes that can be programmed for cars that would cost twice as much any dealership. These remotes are easy to program and save you a lot of money over dealerships. They have quality products. They also have great customer service.
This is my second time ordering from IKEYLESS and I've been happy every time. I ordered a key and two remotes for my vehicle. One remote didn't take the programming, but after calling them they quickly emailed me a shipping label and I was able to send the remote back. They told me once they received notice from the post office they would ship another remote out. And it came within two days. The new remote programmed with no issues. Shawn (*******).
I had ordered the wrong part. I called customer support and they help me get the info I needed to order the correct part. The exchange process was great and I had the new part in a couple of days.
iKeyless is your one-stop-shop on the web for replacement keys, keyless entry remotes, and innovative original products only available at iKeyless. With the largest product selections and industry-leading customer service, iKeyless is the best choice for all of your automotive key and keyless remote needs. Come check us out!