Mudify

From beginningto the end, had a great talk with the customer service made me feel comfortable with the parts that I was looking for the type of lift that I was looking for made me feel comfortable and when I had a question, I called them. They were free to answer and they didn't give me no runaround. Answer my question and I appreciate that it's hard to find.

I received all my dobinsons MRR suspension packed well only to find out the front rebound adjusters were non existent. It has been a week and no resolution. I was told to ask my tech there is a small bag with the components…. I did the installation myself and it was missing I sent photos of the issue. Because its third party retailer the communication is slow. Id rather work with dobinsons direct. The 2 interactions I had with Mudify didnt help. I told Miguel I went to install the rebound adjusters and found they were not in the box the box did have 2 holes in it no damage to the goods but possible parts were lost

I placed my order, and whether by my mistake or the website, my 6112s came unassembled. I did reach out immediately after my order through email and chat about the setting I wanted them at because there wasn't an option at check out. But they came unassembled anyway. I reached out again through the phone number this time and they sent me a prepaid shipping label, assembled the shocks to my specifications and shipping them back to me all within about 10 days. I was fairly frustrated and likely rude in the process. Had I known that they would've 100% made the situation right, I perhaps would've had a better attitude. I owe them an apology, my gratitude and my loyalty. This is also to state that they beat pricing from everyone including the guys with deals on the Tacoma forums. If I need something in the future, I will be shopping with Mudify. Customer service and pricing is on point!

I am completely frustrated with every step of the warranty process. Mudify notified me that it was over a year and Bilstein will not cover a 6112 strut that had separated and leaked all of its fluid (I have never been off-road). I contacted Mudify 6 weeks ago to let them know the issue. After a few weeks they shipped me a 5100 rear shock (what am I suppose to do with this? I need a front strut). I notified them twice before they shipped it that I didn't need it but they shipped it anyway. After I received it I informed them again that I needed a front 6112 strut not a 5100 rear shock. I was then told that I didn't buy the strut from them. I had to send the invoice to them again and was told that they looked at the wrong invoice. I was then told that Bilstein stated they are looking into it since the strut was put together (put together by Mudify) and it may not be covered. Today I find out that it will not be covered since it was over a year since I bought them and they are only covered for 12 months. Why does Bilstein's website states Limited Lifetime Warranty for this particular strut? Bilstein has resolved this issue.

FedEx messed up my package and the representative at Mudify quickly got the process started to get replacement parts on the way.

Helpful customer service and deep knowledge of the product.

Knowledgeable help and friendly service, each part arrived at a reasonable time, keeping my project on task. Thank you, I will continue to Mudify

Mudify processed and shipped my springs order hella fast! I was expecting longer because it came all the way from Florida to Cali, but got them only 3 days after they shipped. The springs were as-ordered, and I appreciate the free-shipping because everyone else was charging around $50+ shipping. Satisfied customer here 🤘🏽🧡💛@yotajen_