Overview
Mudify has a rating of 4.4 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 16th among Auto Accessories sites.
Instant Feedback
My leaf springs arrived fast, however, FedEx obviously did not want to lift them so they slid them everywhere. Side are all scratched up and plastic sleeves on brackets broken off. Not Mudifys fault so far so good, installing this weekend.
Everything showed up as expected. Only thing was the front shock packaging was a bit damaged but the shocks were fine inside. Probably just moved around a bit in box. No big deal just letting you guys know.
Thank you so much for your review!
I spoke with the technical sales guy twice, and placed my order. It showed up quickly, and their prices were the best I could find.
I placed an order with an incorrect address that got returned to Mudify. When I called to inquire, customer service immediately identified and corrected the issue. Very pleased at the response, and they made this easy peasy! Will order from Mudify again.
Most of my suspension was stolen by the courier, fortunately I purchased shipping insurance. The service was quick to reship the parts, and the advisors give you good advice on the parts you may need.
Thank you so much for your review!
Great parts options. Appreciated the call follow up to verify our purchase needs and give tips. Install was great and my vehicle is in great shape (and a little taller) once again. Would definitely recommend and purchase from them again!
Glad we could help! Thank you for your review!
I had what started out as a bit of a choppy experience. They were quick to get in touch and clarify things and try to make it right. Then, they gave me some helpful advice along the way and got on a conference call with the local Toyota dealer while they were doing my lift.
Thank you so much for your review! :)
I was sent unassembled rear shocks that have been used and sent back or refurbished it would appear. They have scoring and dings all around the mounting areas. The shocks they put top hats on are clearly unused with pristine paint and finish in the same areas. See the pictures of the identical used vs new shocks and you can be the judge.
The unbuilt shocks were loosely sliding in and out of already open boxes inside it. I took some pictures while unboxing after seeing the state of the packaging and these shocks. The box my OME springs came in had been stapled shut with the same staples used on the assembled shocks custom packaging. The seemingly used unassembled Bilsteins were in already opened boxes. Then, because those boxes had been opened already and not even taped shut, the metal bolts from the shocks had plunged through the outside box.
It was disconcerting to pick up the package in our mail room and have a bag of hardware thats supposed to be two boxes deep fall out on the floor and a loose shock come through the outside. It's ironic since their return policy states: 'Please note that if the product or its box is not in perfect and original condition, we will not accept the return, and it will be shipped back at the customer's expense.'
Finally, immediately after ordering I had a question on the weight load. I started texting with Miguel minutes after the order and he confirmed by answering my questions that medium was what I needed vs standard that I had ordered moments prior. I asked if he could change it and Miguel stopped responding. Then, the next day they shipped the first pieces of a standard load setup.
A few days later I sent a follow up question asking why the 2 inch lift only has 1.5 inch OME springs but comes with a 2 inch bump stop. It appears their kit will reduce travel in the rear. A woman told me I would be contacted but I never got a response.
Not updating my order with a simple option change minutes after it was placed and we chatted about it is disappointing. It's not what I expected after texting with a real person. Especially because this is a trivial change on their end that makes a big difference in the long term outcome on mine.
Had my question answered and the part in stock. Shipped quickly and received in time for my project.
Thanks for your review, Dylan!
Great experience! Everything came punctual and well packed. Was wondering about a package and Daniel responded quickly with its status.
Thanks for your review, Clayton!
Most of my order was very quick, getting to my home in 2 or three days. The only reason I am not giving 5 stars, is that the website said it should be delivered by August 9th, a Thursday, and so I planned the install for the 11th. My front coilovers did not get here until the following week, on the 13th, and so it left my 4Runner undriveable for another week. I am sure it was because they needed to be assembled.
Thanks for the feedback! We're glad most of your order arrived quickly, and we totally understand the frustration with the delay on the coilovers. They did require assembly, which added some time because of labor, but we appreciate your patience and will work on setting clearer expectations moving forward. Let us know if there's anything else we can do!
The entire process was quick and simple and I received my quality parts.
Hi Gavin,
Thanks for your review.Did we miss something? Hope we can earn 5 stars next time!
Mudify quickly shipped my order and it arrived on time for an install. Great customer support when I was trying to get the tracking number, I'll certainly buy from them again!
Thanks for your review, Curtis!
Simple place to purchase from. Other than one weird phone call I got after not going thur right away with my order, asking me whats up. It was weird. Creepy even. Don't do that guys lol
Thank you for your review!
Very good is good customer service and fast service
FedEx botched shipping as usual. I called Mudify afterhours and they rectified the situation immediately. My order was reshipped overnight and arrived the very next morning.
Thanks for your review, Rey!
Got each part of my lift separately and was worried when I didn't get certain parts. I emailed customer service and they responded quickly that the rest was on the way. Lift is in good shape. Nothing messed up in transit.
Thanks for the review! Glad to hear everything arrived safely and the lift is in great shape. Let us know if you need anything else—we’re always here to help!
Great service, fast delivery. All items came on time +++
There were a couple of issues with my order, but the company handled things promptly, fairly, and showed that they cared. That goes a long way with me and I would recommend to others.
Thank you for your review!
I recived everything but, I think they overlooked the Tundra as they didn't include a carrier bearing spacer. First drive with the kit installed I have bad driveline vibration. Currently waiting on them to respond as to wich spacer kit I need or if it was simply excluded by accident. Also, the bp51 struts didn't come with a spanner wrench to adjust the preload, also waiting on a response from Mudify about that. 3 star review because they don't have anyone that can answer these questions after hours or on the weekends.
Hello Jason, as we discussed, the vibrations are mainly due to not adding enough weight. During the weekends and after hours, our only communication channel is the support chat. However, the more technical questions are addressed by our resident experts during business hours, as happened in your case. Regards and thank you for your feedback!
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
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- Miami, Florida, United States
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Business History
In 2021 Mudify launched its website in all the United States territory.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry for that, Robert! Thanks for your honest review!