Overview
Mudify has a rating of 4.4 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 16th among Auto Accessories sites.
Instant Feedback
I bought a lift kit for my 4th gen 4Runner two weeks before I needed it. I received all of the rear parts quickly. A few days later I got no updates on my front assembly. I spent a week contacting them getting the same run around bs. Didn't ship till 12 days after ordering. When I received the fronts, they were set to the wrong height and I paid $190 to have them properly assembled. Do not buy from them what so ever under any circumstances.
The packages came when expected and nicely packaged. All the parts look quality and are awaiting installment. Great experience, great parts, and nice website design.
Thanks for your review!
Order was delivered quickly, even with crazy snowstorms coming through my area and the products were very well protected in the packaging.
Thank you for your review, Tyler. We truly appreciate your feedback!
Quality product. OME is top notch. Fast shipping with no delays. Shipping fairly heavy U bolts in small cardboard container without any additional wrapping padding was not ideal. Box was torn open at one end and probably would not have made it another day.
Thanks for your review, Michael!
Excellent customer service. Delivery took a few extra days but I think that was a carrier issue. I did have to follow up as the order was split into 3 shipments that all had different tracking info. No big deal and overall very satisfied thus far.
Thanks
Thanks for your review, Lance!
Overall Mudify delivers, even if it takes a couple tries. The original product I bought was actually out of stock, which came to light after I had ordered it. Then the part that was sent instead didn't fit my truck at all. Then the replacement for that part came as a single unit, instead of two. Finally got the second unit for my order, and all is well. Daniel from customer service was very helpful through each step, and made sure I received the correct items. The man deserves a raise. Shipping times were speedy.
Thanks for your review, Lyn!
Good price but didn't know it was only one leaf spring ant first. Ther then that they com in pretty quick, Also the customer service is then best I've had.
Hi Julian, We apologize for the confusion. In the product description, it is noted that the item is sold individually, and if you need a pair, please order 2 items. We will work to make this information more clear for our visitors. Thank you very much for your feedback.
Ordered 2 weeks ago. Took a week with no confirmation so I got a hold of Mudify to be told Bilstein suspension parts were on back order but could use ome for replacement. Told them yes. Took another week for all my parts to trickle in and the front struts were not pre loaded as they were supposed to be when I talked to the rep on the phone.
Was informed by Mr. Wheels that struts would be assembled in house and shipped to me, simply bolt on new assembly, no perch mounts sent and rear blocks were 1" instead of 2" as stated. Disappointed to say the least
The experience and everything was great except my packages were ripped to shreds with parts loose out of their boxes. Half of the packages i received were open from damage. I think that this is completely unacceptable.
Hi Marshall, we're sorry to hear that about your experience. We value your feedback and will use it to improve. If you would like to discuss your experience in more detail, please reach out to us directly so we can make things right. Thank you for taking the time.
The process seems a bit disconnected. They couldn't answer online, they didn't call back as they stated. It took a day to make contact who stated they would send tracking information, which didn't happen and two days later it arrived. So you'll get it, you just won't know when...
Hi Steve, we're sorry to hear that your experience with us did not meet your expectations. We value your feedback and will use it to improve. If you would like to discuss your experience in more detail, please reach out to us directly so we can make things right. Thank you for taking the time.
Ordering process was smooth, but I opted to pay for assembly. This then caused confusion with FedEx shipping resulting in a 1-week delay from original schedule. Additionally, the assembled struts were not aligned properly so still needed to disassemble myself and reassemble correctly. Huge waste of time and money. Consider assembly yourself if you choose to purchase through Mudify
Hi Sarah, we're sorry to hear that your experience with us did not meet your expectations. We value your feedback and will use it to improve. If you would like to discuss your experience in more detail, please reach out to us directly so we can make things right. Thank you for taking the time.
I ordered all parts needed to lift my GX470. Not all parts arrived and when I brought this to Mudify's attention they acted as if this was my fault and I had to jump through hoops before they would ship me the missing parts.
Michael, we're so sorry this happened to you. I'm glad everything worked out. We would love to understand why you thought that way so we can better serve you in the future. Thank you for your feedback.
I am completely frustrated with every step of the warranty process. Mudify notified me that it was over a year and Bilstein will not cover a 6112 strut that had separated and leaked all of its fluid (I have never been off-road). I contacted Mudify 6 weeks ago to let them know the issue. After a few weeks they shipped me a 5100 rear shock (what am I suppose to do with this? I need a front strut). I notified them twice before they shipped it that I didn't need it but they shipped it anyway. After I received it I informed them again that I needed a front 6112 strut not a 5100 rear shock. I was then told that I didn't buy the strut from them. I had to send the invoice to them again and was told that they looked at the wrong invoice. I was then told that Bilstein stated they are looking into it since the strut was put together (put together by Mudify) and it may not be covered. Today I find out that it will not be covered since it was over a year since I bought them and they are only covered for 12 months. Why does Bilstein's website states Limited Lifetime Warranty for this particular strut? Bilstein has resolved this issue.
Like most others, I received my packages in different shipments over a span of a few weeks. Yesterday I had the opportunity to take it to have it installed. I purchased the 2.5" kit with medium springs due to me adding a bumper, winch, lights, and roof rack (as stated in the purchase area). The front came out as I expected raising it approximately 2.25-2.5 inches. The back was actually raised 3-3/8 to 3-1/2" using the recommended springs (296). The rake is really bad. I do not recommend this combination. I weigh 250 pounds and stood on the back and it dropped 1/2 inch. I know it is only 1-1/2" higher than expected but now I have to go back and get it fixed.
Everything turned out great... but, there is a bit of room for improvement which would save customer's and Mudify employees some time.
An email from shipping listing the number of boxes coming would have prevented me from from contacting service to say my rear springs and front coil overs were missing. Then, when they provided the tracking number for the rest of the order, it would have been great to know that there really were 2 tracking numbers. After I received the next box containing my front coil overs, I had to contact service again because I didn't have the rear springs. Service found another tracking number for the rear springs. If only I had all 3 of these in the beginning, we all could have been more efficient and less stressed. But you guys were courteous and prompt with the service and for that, I am grateful.
This is not a product review, but rather my experience would modify. It was my first order and so far so good! They seem to have a better handle on drop shipping than most other off-road part retailers. I'll buy more parts from them in the future.
Thanks for your review, Chaz!
Was waiting on a return call or email from a suspension expert to help me choose the correct springs for my FJ. No one ever reached out to me. Did some research on line and forums and luckily choose a good fitment for my truck. Thank you.
Not only did Mudify send me the part(s) in a timely manner, but following up to see if it got delivered or not is fantastic. Really appreciate the transparency.
Thanks for your review, Samuel!
I thought this company was a joke and not legit.
Was super skeptical but it was worth it. Good customer service reps and quick to replying any questions needing answers.
Got my parts same week
Competitive prices and quick delivery. Have not done the install yet so no rating on the parts. But ordering & delivery was great.
Thanks for your review, Pete!
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
- Visit Website
- Miami, Florida, United States
- Edit business info
Business History
In 2021 Mudify launched its website in all the United States territory.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're truly sorry to hear about your experience, and we understand how frustrating this situation must have been for you.
We sincerely regret the delay in shipping and the issues with the front assembly. Our goal is always to provide the best service possible, and we never want our customers to go through such inconveniences. We’d love the opportunity to speak with you directly so we can fully understand what happened and find a way to make it right, including proper compensation for the inconvenience.
Please get in touch with us at your earliest convenience so we can work toward a fair resolution. We value your business and hope to regain your trust.