CARiD has a rating of 3.7 stars from 5,474 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
We ordered a headlamp kit for our Ford truck. The lamp arrived in mint condition, but when my husband plugged in the wires and installed the headlight, it didn't work in our vehicle. We ordered the computer panel, which we now believe was the problem to begin with, and haven't yet been able to check the headlight. We will decided whether or not to return the headlight kit after seeing if the panel is the problem. We are really wishing the panel was included in the original kit we ordered, even if the price would have been a bit more.
Have been looking for rims for quite awhile and finally found what I wanted for my 2007 Escalade. Put the order in and had some difficulty with my credit card company. Called the customer service number, spoke with Jarred and got it taken care of. Not only was the customer service exceptional, but the rims are beautiful! I received them within a week. I am very pleased with the quality of my he product and the service.
Dear Jean,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates us to continue delivering the best service possible.
Sincerely,
Consumer Relations
I was pretty sure when I ordered the mirror it was white. I ordered from this website because Amazon only had black ones. So I was excited to find one that matched the color of my car. However, the mirror that arrived is all black.
Dear Destiny,
We apologize for the mix-up with your mirror color. Our team works hard to ensure we meet our customers' expectations, and we're sorry to hear we let you down. We also did not find any emails from you regarding your concerns. Please check your email for further details so we can assist you. Thank you for bringing this to our attention, and we hope to resolve this issue promptly.
Sincerely,
Consumer Relations
It was Great thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank
Dear Joseph,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
Ordered replacement tail light for F 150. Dealership quoted $ 1000 for OEM which is crazy. The aftermarket light I bought here looks exactly the same, perfect function. Also was delivered pronto no problems. Thank you
Dear Robert,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
It was a bit of a challenge installing seat covers, but with the included plastic tool and videos on YouTube had success completing the custom look. Very impressed how all seams lined up and the tight precise fit! Glad to have the safety feature of openings for air bags. Happy to see it resist spilled water on first outing.
Dear Sarita,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Great Experience, Shipping wrap was excellent, even dressed for rain ---which it did. The seller answered all my questions, explaining key numbers in the serial number which identified my car is being made in the USA instead of Japan. The pad fit perfectly. I am happy. Thanks
Dear Christopher,
Thank you for the detailed feedback! We’re thrilled everything fit perfectly and that our team helped you find exactly what you needed.
Sincerely,
Consumer Relations
Ordered my first part for a job that I'd never done before (front fender replacement). Part came within a couple days and fit perfectly. All-in-all I can't complain since I saved hundreds. Will consider CarID in the future!
Dear Noah,
Welcome aboard! We're glad your first experience with us went so well and saved you money — we’ll be here anytime you need us again.
Thank you,
Consumer Relations
Hassle free. Retrieved my archived order from several years back and reordered the same. Did not open the box yet but if they are like the 1st ones i bought several years ago I see no problem. Quality was good just a bit difficult to fasten that strap under the seat LOL
Dear Jeff,
That’s awesome you came back for the same seat covers! Appreciate the heads-up on the strap—installing under the seat is always a fun challenge.
Thank you,
Consumer Relations
CarID had exactly the headlights I needed. Placed my order, got confirmation and quick delivery. The info on the website listing was very helpful, including the video links. I will definitely be ordering from yall again. Thanks for doing such a good job.
Dear Grant,
Thank you for the fantastic review! We really appreciate you taking the time to share your experience and look forward to serving you again soon. Please reach out anytime if you need anything.
Sincerely,
Consumer Relations
Bought a hood for my 2004 Honda Accord. Exact product, fir perfect, no damage and fast delivery. Great price and quality. Couldn't think anymore highly of the service. Even got a courtesy call about the delivery times. Appreciate you guys.
Dear Jonathan,
Thank you so much for your enthusiastic review! It's deeply rewarding to know our products made a positive difference, and we look forward to continuing to support your needs. Your trust means everything to us.
Sincerely,
Consumer Relations
I had to call them four times and deal with the same exact answers of people saying give us 24-48 hours or however long they would say. Nobody ever called me back like they said and I always had to initiate. All of this was over the course of three weeks and only for two items.
Dear Sam,
We sincerely apologize for the frustrating experience you had with our customer service. It’s unacceptable that you had to call multiple times without receiving the follow-up you were promised. Your experience is important to us, and we are committed to making necessary changes to enhance our support for valued customers like you. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
First I found my part online. Then I ordered it over the phone. I'm glad it came quickly and the part was cheap. Hopefully the part is good quality as it does look of good quality. I haven't installed the front engine mount into my 08 Nissan Quest just yet but I believe it will work well and last a while the part is clean from grease, and looks new. I will definitely remember this site in case I need other parts in the future.
Dear Fran,
Thank you so much for sharing your positive experience with us. It means a lot to know we were able to provide exactly what you needed, and we look forward to earning your trust with every order. Please feel free to reach out anytime—we’re always here to help.
Sincerely,
Consumer Relations
I used ApplePay for my purchase, but it apparently defaulted to an old address. Someone responded quickly on the customer service chat line and fixed the error easily. I also appreciate that they followed up with this survey to ensure I got my delivery.
Dear Nick,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to keep delivering the best service possible!
Sincerely,
Consumer Relations
Fast and easy experience. I like how fast the delivery was and they're quick email responses. However, I did attempt to order more merchandise a hood insulator liner for $95. I almost purchased it until I noticed it was $399 for shipping. That was upsetting so I deleted my cart
Dear Daniel,
Thank you for sharing such a positive experience with us. We're delighted to have exceeded your expectations and truly appreciate your support. We look forward to assisting you again in the near future!
Sincerely,
Consumer Relations
I purchased a new passenger side mirror for my 2006 Nissan Frontier. My original mirror was damaged in a recent hail storm and the new one was easy to install and looks great. However, when I opened the box, one small piece of edging on the actual mirror was broken loose. It wasn't very noticeable and I was able to glue it back with some superglue. You can't tell at all and for the price it was well worth it. I would give this a 4.5 stars and will be ordering parts again as they have everything for my truck.
Dear Mark,
Thank you for your detailed and thoughtful review. We’re glad the mirror worked out well overall and appreciate your resourcefulness and continued trust in us.
Thank you,
Consumer Relations
The lights are lovely and they were packaged very well, only a small problem with the fact there were no resistors included on the lights so for my panther car they hyperflash. Not a big deal, it can be fixed very easily, great site to order from!
Dear Gabriel,
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I had a very good experience ordering from CARID. Very good quality and it arrived quickly. The people were very. Very helpful finding out all of the information that I needed to make the purchase. Pleasant sales personal. I will buy from them again in the future. Lonnie Hyde.
Dear Lonnie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Item was delivered a couple days earlier than projected. The side rails fit perfect on the pickup. My wife who is 5 foot 4 was thrilled to get them on her pickup because her old ones had rusted out and she had to go without them for a little over a week!
Dear Daniel,
Thank you for sharing your experience! We're so glad to hear that the side rails fit perfectly and arrived ahead of schedule. It’s great to know your wife is happy with the new addition to her pickup. We really appreciate your feedback and hope to serve you again in the future!
Thank you,
Consumer Relations
I have looked at these dash covers for more than a year and finally ordered a set. It was packed very nicely and arrived when promised. I applied the covers that very day. It's a nice upgrade to my little motorhome.
Dear Customer,
Thank you for sharing your experience! We're thrilled to hear that the dash covers were exactly what you were looking for and that they fit perfectly in your motorhome. We're glad to have been your trusted supplier for this product, and we appreciate your business! Enjoy the upgrade!
Sincerely,
Consumer Relations
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at alison.rh@carid.com and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at alison.rh@carid.com Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
Dear Lisa,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience and truly appreciate your support. We look forward to serving you again soon!
Sincerely,
Consumer Relations