CARiD

I had to call them four times and deal with the same exact answers of people saying give us 24-48 hours or however long they would say. Nobody ever called me back like they said and I always had to initiate. All of this was over the course of three weeks and only for two items.

I ordered new headlights for my 2014 Ford focus. The parts arrived and I placed the box in my garage waiting for a time where I could install them. When I opened the box, I discovered the driver side front headlight magnifying lens was not in place was loose and broke the headlight that came with the kit. The material is all glued plastic, and it looks like the magnifying lens was never properly placed, and has been vibrating around, breaking the interior of the sealed lighting unit..

Loved the website, ordering was a breeze; and then it all derailed from there.
Thought it would ship in 24 hours, it was four days. Then the shipper, because it was h easy (148 lbs) claimed i wasn't home to sign... not only was that not indicated when I ordered but I was home. Driver didn't want to pick it up apparently. Had to pick it up myself, good thing I brought someone because I'm disabled. Again weight wasn't specified. Boxes were fragile torn and ripped up. Inadequate for product. But they asked for a review. Product is what i expected.

The headlights look amazing and they were so easy to install i had them wired up and ready to go in 25 minutes. My only complaint about the Headlights is there is only 1 adjustment for the low beam vertical position. The high beams are set how they are I'll do some more research on them. Overall they look amazing are very straight forward and function amazingly. The delivery on the other hand, the day they were supposed to be delivered with NO signature required the delivery company denied delivered do to no one answering the door which they didn't knock or ring the doorbell, they also never showed up on my camera, the day they were delivered it was at my neighbors house that has an offroad driveway there are signs around my yard for that exact reason. Granted i know GPS takes them to the middle of my field, I've been working on that, there are actual signs that say the address on them

After placing this order, my husband told me he had already ordered the same item. I quickly went back and cancelled the order. It was placed on a weekend so I was sure it would not ship until Monday so there should be no problem with cancelling the order. I placed a cancel order request and received a reply that it had already been shipped. Now in order to return this item, I must pay shipping charges. This was not good customer service! This item could have been pulled before it was picked up.

The box was all types of old and beat up, mind you it was raining but still it felt like it could have been sitting around for a bit. When I opened it I was just mind blown. I know it's not for a high end sports car but baby steps. Thanks guys for the speedy delivery and quality parts. The box is getting recycled anyways 😇

So far I'm impressed with my brake rotors and pads. Quality seems high and price was solid. However, it took longer than it seems it needed to for them to arrive - mostly due to the length of time between ordering and shipping.

The ordering process was great. The customer service agent was helpful; answered questions and researched or sought out assistance to find answers to unknown questions. We'll see how the product performs after installation.

The live chat was not very helpful, tried to recommend/sell me muffler hangers I didn't need. And provided delivery date different from what website was indicating. Did give me a small discount coupon. However, there was no packaging/protection of the exhaust or muffler. The exhaust was banged up upon delivery, I couldn't wait to try to exchange as I needed to get car running. Don't understand why they couldn't have at least bubble wrapped the parts! I can only hope the dings don't rust out.

Bedrug came in fine, but tailgate rug was missing one Velcro strip for attaching to the truck. It took many e-mails before the issue was resolved. Was a manufacturer's issue. Both items meet my needs.

First off, the product works great, nothing wrong mechanically. However, the tail lights I bought are labeled to be smoked, meaning the outer covering is supposed to have a black tint to them and the picture on the website also makes it look like the covering is tinted. Whenever I received the tail lights, I soon realized the covering was clear without any tint, and the only difference was that the housings on the inside of the tail lights were black. False advertisement for the product.

Order to pair of WeatherTech floor liners for my Buick and Corolla, they came in four days however I order the wrong style for the Corolla that return went well. No hassle had the right ones for the Corolla in about 10 days. Perfect fit great quality.

The easy part was ordering the replacement from CARiD. I knew I was in for some fun wrangling when it showed up, lets just say a family of squirrels had made residence in my passenger side fender and although not in the way chewed through the radio cable loop. Luckily with enough left to pull the old one through. I slip knotted to the interior end with a decent string, also put some heat shrink on for good measure, didn't want to lose it in there somewhere. Then repeated in reverse with the new cable, a little finagling and it made it through.

It took over a week for the part to ship, and there was little to no detail on the website. I contacted customer service by chat to get a status. There was only one option for shipping and it was as expensive as the part.

Received my new car mats in good order in a relatively short time. Shipping cost to my home, in Canada was much higher ghan anticipated. Website could be a little more explicit to avoid unpleasant surprises.

I received my package in the mail and it was not damaged. However the faux wood piece that is above the glove compartment, the WHOLE PIECE was missing. Also there was no piece for around the instrument cluster. I need these pieces sent to me and I already sent pictures to where you asked me to send them and now I am waiting for the delivery of these pieces. You can't redo the faux wood dash completely without them and if they are not part of the package, well just doesn't make any sense as those are integral to the look of the dash. If I don't get them I will send the package back for a FULL REFUND as the rest is useless to me. I talked to your representative who said her name was KG and the pieces would be sent, not to worry. We will see. Please send me these asap as I paid for my order and expect results. Thank you.