Overview
CARiD has a rating of 3.7 stars from 5,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
I ordered new N-Fab truck steps from CARiD for my Ram 3500. Not only did the product exceed all my expectations but, shipping was fast, and service was great. Communication and shipping updates throughout the entire process were outstanding. I would definitely order from CARiD again.
Hood looks great. Arrived with no damage. Does need a shorter hood latch if you want the factory latching mechanism to work. Comes with Sparco hood pins to secure the hood since the latch doesn't work.
Dear David,
Thank you so much for sharing your positive experience with us. We're thrilled to know that our products have met your expectations, and we look forward to continuing to support all your needs with quality and care. Your trust means everything to us.
Sincerely,
Consumer Relations
I ordered my part received a error on checkout and ordered again. Was charged twice, called the same day and thought it was fixed. I received a tracking number, it never updated. Called again was told to wait 24 business hours. Called again, product was never shipped. Was told they were sending another free of charge (I already paid for it). They couldn't overnight ship it even if I paid. Received it a week after originally ordering and purchasing.
Dear Elias,
We sincerely apologize for the mix-up you experienced with your order. We understand the frustration caused by the technical error, duplicate order, and shipping delays. Our team is actively working to improve our processes to prevent such issues in the future. Thank you for your patience as we addressed your concerns, and we appreciate your feedback.
Sincerely,
Consumer Relations
I paid extra money to get my package delivered on Saturday before my trip but I didn't get my shocks until Tuesday when I was away. I got refunded for the fast shipping but still, I paid extra to have it soon before my trip
Dear German,
We apologize for the delay in processing and shipping your order. Unfortunately, a glitch caused a delay, and we understand how important timely delivery is, especially before your trip. Our records indicate that your shocks were delivered on 4/15. We appreciate your feedback regarding the fast-shipping charge and are glad you received a refund.
If you have any further questions or concerns, please reach out to us at support@carid. Com for assistance. Thank you for choosing our business for its lower prices.
Sincerely,
Consumer Relations
Simple, I just made a call and this amazing lady gave me the best customer service. I worked for Disney for almost 40 years and I used to give to our customers and clients the best services. Alexis Negvesky is awesome.
Dear David,
Your words mean a lot — we’ll be sure to pass your praise along to Alexis! It’s wonderful hearing this from someone who knows true customer service inside and out.
Thank you,
Consumer Relations
The packages were delivered to the wrong address both times.
The rims are not designed for a Chevy Aveo, I had to install it without the center cap because they did not fit and I had to make adjustments to the caliper brake caliper on the front brakes to make them fit.
Dear Abel,
We apologize for the issues you experienced with your order. Our records show that the rims advertised are designed to fit a 2006 Chevy Aveo, and it appears the shipping address on file is in Newberg, where the packages were delivered according to tracking details. We did not receive any communication from you regarding these concerns, which would have allowed us to assist you further. Please check your email for any updates, and we encourage you to reach out so we can help resolve this matter.
Sincerely,
Consumer Relations
Customer service was very helpful in finding the exact tail light to fit my toyota tundra, product arrived quickly, quality product, exact OEM product at a cheaper price than the dealer, have ordered from them in the past and will continue to shop wirh them
Dear Suanna,
We truly appreciate your continued support and kind words. It’s great to know our team helped you find the right taillight and that it arrived quickly!
Thank you,
Consumer Relations
Ordered wheels in mid-Novermber for a Christmas gift. Expected ship date listed on website was first week of December. They did not ship until after Christmas. I had to call CarID multiple times to get an update. Finally received around New Years, and a wheel was damaged in shipping. I was asked if I wanted a partial refund or a replacement. I requested a replacement. Received an email the next day that I had a store credit. Had to call to have another wheel purchased with the credit. After almost a month of no updates, I called AGAIN, only to be told it hadn't been ordered and now that wheel was not available. The manufacturer had to get the wheel in a different color and powder coat it. After multiple additional delays, order finally shipped in early APRIL. I have never spent so much time on the phone trying to get something fixed that wasn't my fault. I got a $100 store credit for the initial delay in November, but that's about it. No apology or anything. Do not recommend.
Dear Kathy,
We sincerely apologize for the inconvenience you experienced with your order. We regret that the wheel arrived damaged and that it took so long to resolve the issue. Unfortunately, the wheel was out of stock, and we had to wait for it to be manufactured before shipping. According to our records, it was delivered on April 4th. We acknowledge the lack of communication during this process and appreciate your patience. We strive to improve and hope you will consider giving us a second chance in the future.
Sincerely,
Consumer Relations
Purchased item for car that said exact fit, image looked the same, same color, same size and same thread. When I recieved the item I was given this part that was completely different. Giving the benefit of the doubt I tried to install it just to find it wasnt even close to the original, when attempting to get my money back they said they could do anything because I installed it and they couldn't "sell it anymore". Complete scam of a website with fake images and descriptions, I recommend using any other website including ebay since it's probably the same quality but half the price and they allow refunds. I even provided clear images of the real part and the part they sent me and all they kept saying was I'm sorry but it's policy.
Dear Alex,
We sincerely apologize for the inconvenience you experienced with your order. We strive to get it right for our customers 100% of the time, and we regret that we let you down regarding the fitment of the part. It appears the item you received was defective, and we've already processed a full refund for you.
Please check your email for further details regarding your order, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
Purchase inner wheel well liners for 2024 Ram 2500 and when they arrived they were not at all what was illustrated. Called several times and was on hold an average if 45 minutes. Which sucks. Finally talked to someone and explained the situation. Was told I would have to wait for a return authorization. That took 5 days. Then I only received authorization for 1 of the two parts. Contact again through the ridiculous call center again. Same response must wait for a return authorization. Even though parts were shipped in same box. So now I have two return authorizations and two shipping labels. Ship back parts. Wait another 7 days. Received refund for 1 of the parts Go back to customer service and run around after run around. The next story I get is that return was damaged and I would have to wait another 7 days for response from shippers. Finally had enough of this Bull and opened PayPal case. Finally received my refund. Absolutely the biggest fiasco I've ever had with an online retailer. STAY AWAY FROM THESE CLOWNS
Dear Darrell,
We sincerely apologize for the delays you've experienced with your order and the complicated return process. Currently, we are facing a higher than normal inquiry volume, which has led to extended wait times. We understand how frustrating this can be and are actively working to improve our service. Your feedback is invaluable, and we appreciate your patience as we resolve these issues. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Well, so far, I only got two items out of the 16 that I've ordered so I don't know if this is just for the cold air intake and cover or if I'm gonna get a this for every item that comes in so yes, this order came in but the full order hasn't been delivered
Dear Phillip,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
I was nervous about ordering my headlights online because I didn't want to get the wrong ones. But they were just what I needed and at a lower price than the local auto parts store.
Dear April,
Thank you so much for sharing your positive experience! We're thrilled to hear everything went smoothly and truly appreciate your support—looking forward to serving you again soon.
Sincerely,
Consumer Relations
My experience was okay. I ordered running boards for my Chevy Trailblazer. I know that I selected a particular set. When I checked out, I noticed that not one, but two sets were in my cart. I know I didn't put it n twice. Then when I received my running boards, they were the wrong ones. They were ones that I had originally looked at, but not the ones I ordered. Somehow, that was messed up as well. Now I have to pay for return shipping plus the cost to ship the ones I had originally wanted. That's $80+ more now out of pocket.
Dear Gary,
Thank you for your feedback. We’re sorry to hear about the complications you experienced while placing your order and that you received the wrong running boards. The return process has been initiated and return documents will be emailed to you shortly. Please check your email for the return label. We understand this situation has incurred additional costs for you, and we hope that the new boards will meet your needs once resolved. Thank you for your understanding and patience.
Sincerely,
Consumer Relations
Any time I have ordered from this company it has been a rewarding experience. Fast shipping, accurate parts selection, good fit and finish on parts selected.
Dear Daniel,
We really appreciate your kind words and continued trust! It’s great to hear every order has been smooth and rewarding.
Thank you,
Consumer Relations
Very happy with CARiD after first ordering the part off Amazon partner and receiving the wrong one… Ordered here and received the correct part, won't think that would be hard would you. Worked great and received as fast as the one ordered off Amazon…
Dear Larry,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
One of the tail lights (left side) I ordered arrived with a broken corner. I contacted customer service & they swiftly assisted me with the replacement process. I thank Khomotso Zimase & the additional CARiD agents which ensured I was satisfied with my purchase!
Dear Ariel,
We’re very glad to hear our team took care of the tail light issue promptly. Thanks so much for your patience and for recognizing our agents by name—it truly means a lot!
Thank you,
Consumer Relations
Title says it all. Exceptional service, except the balance was light on 2 of the 4 wheels. No big deal, but be sure to check. Would be 5 star if not for that.
Dear Basil,
We’re grateful for your thoughtful review and glad our support team impressed you! Thanks for the heads-up on the balance — your insight helps us improve.
Thank you,
Consumer Relations
I ordered fuel injectors and they were a good price and appear to be an exact replacement. Have not put them to use yet but will definitely follow up!
Dear Jim,
We’re glad everything went smoothly with your order and pricing! Looking forward to your follow-up once the parts are installed.
Thank you,
Consumer Relations
I ordered front and rear window car deflectors. The order shipped fast, but unfortunately was broken from shipping. After contacting CARiD they sent me a replacement right away. Great customer service.
Dear Kristen,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Buying was easy and the delivery a bit nerve racking because I purchased just before Easter. However after installation the throaty growl of my Ram 1500 was impressive to say the least.
Dear Kevin,
Thank you so much for your kind words! We're thrilled to hear you had a great experience, and we look forward to continuing to support you whenever you need us. Your feedback truly means a lot.
Sincerely,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
Thank you so much for your great feedback! We're thrilled to hear that the N-Fab truck steps exceeded your expectations and that you had a positive experience with our service. It’s fantastic that we could provide fast shipping and keep you updated throughout the process. We look forward to serving you again in the future!
Sincerely,
Consumer Relations