HauteLookReviews 366

The seller through HauteLook sent me the wrong rug (long story ending with an unused rug in my hall closet), a dress I received basically fell apart after the first wear, and a bracelet I ordered broke the second I took it out of the wrapping. Shabby product offering and customer service is TERRIBLE! They never admit fault and you can send things back... at your own expense and time taken to get it there of course. I deleted their app and refuse to shop again after no response when I asked them to reimburse me for the cost of sending the broken bracelet back. Ideeli is my homeboy. Amazing customer service - i. E. the customer is always right. They've even given me additional credit on top of fixing my problem. In return I spend a ton with them... probably too much but they make it that easy. HauteLook can take a hike.

Hautelook has been really hit or miss for me. Yes they offer great deals but customer service is a mess. I've had 3 transactions with Hautelook. The first 2 went smoothly, and the products were as described. The third was such a headache that I will never shop there again.
I ordered a pair of boots from a well-known brand. The boots were a familiar model that I saw from last season but had a different style name. I purchased them but after googling the style name and saw a picture of a different boot, I was worried that perhaps they mislabeled the boots either with the wrong name or wrong picture.
I called literally the day after to cancel the order but was told that the boot was already in the warehouse (which is unlikely that it would arrive at the Hautelook warehouse the very next day). For that (poor) reason, they couldn't cancel the order. Well if my order was in the warehouse so soon after ordering, why did it take TWO WEEKS for the boots to arrive?
And when they arrived, they were the WRONG boots, just as I suspected! Now if they let me cancel, none of this would've happened. I called Hautelook 4 times to get the refund process going and had to ask that they pay for my return shipping since this was not my mistake. I also called to confirm that they were refunding me, not simply giving me credit. All this was "noted" on my account, yet 2 weeks later after returning the boots, I see a $120 credit in my Hautelook account! I'm never shopping from Hautelook again, what will I do with the $120 credit?
So I had to contact them AGAIN and get it sorted. Thankfully everything did get sorted out but it was way too much trouble for what it's worth!

Got an invitation to join from Nordstrom with a $25 credit offer towards my first purchase so I decided to check it out.

A Few of My Purchases:
Purse - Bigger than I thought it was going to be (but that was my own fault on not looking at the measurements) but great quality and I was very satisfied. Tons of compliments. Not a brand I was familiar with.

Leggings – Received item but did not like the quality (the bottoms weren't hemmed) and for the price I paid, I wasn't going to keep them. Sent them back and got refund no problem.

Bebe Peacoat – Didn't like the material and sent it back. Refund back to my card no problem (and quickly).

Swimsuit – Got an email about this purchase that the manufacturer didn't have enough for what HauteLook had originally agreed to sell for them. So, my order got cancelled. I was disappointed cause it was a super cute suit (with the gathered butt and lingerie like look) and it was a STEAL (which is why I assume they didn't fulfill their order like they were supposed to). However, HauteLook ended up giving me a credit per piece - $20 for each so $40 total.

Robert Graham Shirt – My most recent order is for a Robert Graham shirt. Which was pretty much half priced and I used my credit. The washing instructions on HauteLook vs. Robert Graham's official site were different. HauteLook also didn't list all the material used for the shirt like Robert Graham's site did. I indicated this on the survery I took afterwards.

I prefer to purchase brands I am already familiar with because I've had to send a few things back due to not liking the materials used or stitching (no hems on the bottom of $40 leggings does not work for me -- although that could be the "look" the designer was going for?).

Overall, I trust the site, have been happy with my purchase experiences and have not had any problems with customer service. One thing I will note… the $25 credit offer Nordstrom emailed me when I first signed up was not being accepted by the site. I used the online chat for customer service and they took care of it right away so I could make my purchase. Also, my returns/credits have been credited back to either my account or to my credit card very quickly. I would purchase from HauteLook again.

I have ordered a lot from this website. When I do receive the order I am usually pleased. However, since December 1,2011 more than half of what I ordered was canceled by them due to product being unavailable. I have had 11 orders canceled by them. I find this ridiculous. I have wasted a lot of time shopping only to have my order canceled. It does take weeks to receive your order, if they do actually have the merchandise they are selling.

I was a long time Hautelook customer but my recent expericence with them has convinced me to never ever shop with them again. I purchased 4 items from a sale and 2 weeks later received an email that I was not going to be getting 3 out of the 4. When I called, they could only apologize and pass me on to yet another supervisor. I even left a message for the head of customer service, Chris, who never bothered to call me back. The deals are not worth the irritation. Their parent company Nordstrom should teach them about the importance and priceless effect good customer service has on a business. Ok - so an update to this situation is that after another call and some phone tag Chris got in touch with me and has come up with a resolution to the situation, which I am waiting for. I am hopeful and did get the apology I was looking for, which I respect. I hope that the management at the site will realize that if they give their customer service representatives more training and authority, they will have a lot less frustrated customers! I will change my rating once this is resolved.

Not a horrible experience, but not a good one either. My delivery date was pushed back twice, which irritated me, because they did not notify me. I had to find out for myself by checking the website. Items ended up arriving a month after I ordered them.
Ok so the shipping was pushed back; life goes on. I wasn't in a rush to get the items to begin with. When they arrived, one of the shapewear pieces I ordered had one leg noticeably shorter than the other. I knew they were non-returnable when I bought them, and the price was right... but it leaves a bad taste in my mouth that they would ship an irregular item. But, in the end, I guess you get what you pay for, right? And the three other items I ordered were all perfect and I am happy with them.
Like I said, it wasn't a terrible experience, but I definitely won't be using Haute Look again. I can get better deals elsewhere from places that honor their shipping schedule and won't ship me defective merchandise.

I ordered cosmetics that were way over-priced and not as described. There is one particular brand to be aware of that they sell. It is called "Statements by J". This stuff is pure crap and overpriced. I ordered a sunburst mirror that was described as a $300 mirror. It arrived in a poorly packed box that was completely torn up. The mirror was so cheap. It was something you would find at a cheap discount store. I was able to get my refund but had to go through several hoops to do so. Customer service was prompt but it is the cheap products they are selling and advertising at a much higher retail that really yanked my chain. Be very careful in selection of merchandise from this site!

Ok yes i found philosophy products for half off, and yes i found a baby diaper thingy for 40% off... but I paid $7 bucks for shipping and it won't even be here for 3 weeks from the date i placed my order! I think that is crazy! I have been an avid gilt.com shopper (in my opinion the BEST of all the sample sale sites) and get my things w/in a week of ordering them and pay $5 shipping. 3 weeks! 3 weeks REALLY?! FOR $7! I think we know where they make their money now don't we

I actually love Hautelook. I mainly buy kids clothes from here, and I think it is awesome that they have a return policy, which is so important with children. You really never know how things are going to fit, especially if you're trying new brands -- as Hautelook often showcases brands you may not know about. Their shipping takes longer than other flash sales sites, but I really don't mind. And I've never waited more than 3 weeks for anything. I have never had a bad experience buying or returning merchandise.

I had to go to a graduation party one sunday. I waited until the last minute to get a gift so I thought a gift certificate to hautelook would be good.

I purchased it. Expecting it to be emailed to me (like it said it would). The email simply never came. I called customer service. They of course were closed on Sunday.

I had to show to the party with no gift. Not a big deal but how the heck can a website mess up something up like this? It should be automated you'd think.

Pretty lame if you ask me!

PROS: Same pros as any other sample sale site - there are deals.

CONS: BE A SMART SHOPPER. On a few occasions, I have noticed that they'd OVERSTATE what the retail price would be. For instance, I remember shopping a particular brand of which I own many pieces. One shirt showed an MSRP much higher than the company's website, as well as every other legitimate boutique site online (like shopbop, revolve, etc.).

While the discounts are definitely under retail price, it might not be as big a discount as you may think.

Mixed feelings about this site. They offer more furniture, rugs & home decor than other sites, but none of it can be returned. So far I haven't received anything defective or damaged in shipping, but I don't spend as much as I might on this site because none of the things I buy can be returned. But my biggest beef is with the interminable wait to receive an item. Recently bought a coffeemaker from Hautelook because mine had just broken and I needed a new one. Big mistake. Two weeks + later, it still hasn't shipped. Everything I've bought on Ruelala has been shipped within a day or two. Not saying I'll never buy anything from Hautelook again, but I've had a more positive experience with other sites.

I was introduced to the site by a friend who had great service and never an issue with her orders. That is the only reason I actually tried the site as i do not feel comfortable ordering online clothes. I am very happy with what I have ordered, the service I received when I had questions. I think you have to be careful and make sure you understand the brands you buy - the items you want - the size charts offered. You take a chance always buying on line since you can not touch or feel. I think this is a great site and will continue to shop... cautiously.

This company is the worst company, I have ever seen. Ones they get hold of your credit card, your are finish. Be aware of this company before you order anything from them. Even if their item is cheap, which is not, compare to other site like they will chew you off. I had ordered something last year, the order were wrong, I was promised it be credited back to my credit card but it was a big lies, instead they said it will be credited to their account for me to use. I have tried using the credit which is which about $195.95. Now, they new rule that you have to supply them with credit card before you can use it. Please be aware of this before you submit any information to them. They are rip off company